Customer Service Manager
Resume:
Thuan "Doug" Tu
***** ***** *******, #***, *******, Virginia 20147
Mobile: 703-***-**** E-mail: abln6q@r.postjobfree.com
PROFILE Skilled Administrative Professional with over three years of
experience in office administrative functions and executive
support.
PROFESSIONAL EXPERIENCE
Administrative Assistant, Goldklang Group CPAs, P.C.
Reston, VA : 2008 - 2010
o Typing, word processing, reviewing and editing
correspondence, spreadsheets, and financial reports to ensure
proper grammar usage, spelling, punctuation, formatting,
accuracy of numbers, and conformity with generally accepted
accounting principles and firm policies.
o Established and coordinated highly efficient document review
process in collaboration with firm principals and managers in
order to more effectively meet clients' needs.
o Played integral role in achieving a 35% annual increase in
total audit report output while maintaining optimal quality
standards of final product.
o Assisted office manager in recruitment process, interviews,
and the training and supervising of two administrative
assistants.
Warehouse Assistant, Airbus Americas
Ashburn, VA : 2005 - 2007
o Received, stocked, and shipped aircraft parts utilizing RF
scanner.
o Performed receiving and shipping transactions utilizing
Master Pack and Pitney-Bowes logistics software.
o Proficiently and safely operated pallet mover, forklift, and
side loader.
Assistant Manager, Blockbuster Video
Ashburn, VA : 2003 - 2004
o Profitably managed operations of three area stores, handling
budget and staff, inventory, sales, and customer service.
o Pioneered highly successful membership conversion program
adopted throughout the corporation.
o Achieved #1 ranking at Broadlands location for acquiring 40%
increase in revenue as a result of membership conversion
program.
EDUCATION G.E.D. and 33 credits towards BS degree in Business
Administration.
SKILLS Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
Type 70 wpm.
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