Jane E. Dunigan

abln5y@r.postjobfree.com

Phone# 865-***-****

*** ***** **** *****

Loudon, Tennessee 37774

CAREER OBJECTIVE

Obtain a professional position that capitalizes on my strengths, qualifications and work history while challenging

me by expanding my skill set and broadening my experience

PROFESSIONAL EXPERIENCE

Food City, Loudon, Tennessee October 2008 – Current

Floral Designer/Customer Service Representative

October 2008 – Current

• Floral Designer

• Cashier and Customer Service interaction daily between floral and floor sales

• Running the floral department in every aspect two days per week

• Organized, clean, neatly kept and stocked in both positions

• Handle large sums of money

• Receive merchandise in from shipping for verification

• File orders & enter in store transferred merchandise

• Work with customers to resolve problems

MasterCraft Boat Company, Vonore, Tennessee August 2001 - September 2008

International Part Sales & Customer Service Representative

April 2006 – September 2008

• Communicated with 50-75 international dealers in all aspects of customer service including part orders, problems

and warranty issues

• Fielded as many as 100 calls and email orders per day

• Entered and filed invoices for all part orders and ensured each was shipped in a timely manner

Position dissolved as of September 11, 2008

Parts/Warranty Clerk

April 2005 – April 2006

• Responsible for over 25 domestic dealers

• Worked with each dealer on part purchasing, problems, invoicing, warranty questions and other matters

Manager, ProShop Marketing Department

August 2003 – April 2005

• Worked as a buyer in correlation with a company in Eau Claire, Wisconsin and handled quality assurance and

branding of the MasterCraft clothing line

• Oversaw all aspects of the department including shipping, receiving, merchandising, pricing, part numbers,

invoicing, filing and inventory

• Implemented marketing specials for MasterCraft employees and dealers and helped with “Team MasterCraft,” the

MasterCraft members’ club

• Reconciled cash monthly and was responsible for all money on a daily basis

• Traveled to MasterCraft events, shows, dealer meetings, dealer days and trade shows

Accounting Department

August 2001 – August 2003

• Responsible for invoicing boats to 150 MasterCraft dealers in the United States, Canada and worldwide

• Oversaw the coordination of paperwork for several ports, including customs’ issues with deliveries

• Correlated paperwork for owner’s manuals, calculated shipping rates and entered invoices

• Responsible for Accounts Receivables for 30 dealers on a regular monthly schedule and assisted Accounts

Payables with matching old receivables to purchase orders

• Promoted to Southeastern Accounts Manager after one year and worked with each dealer to make sure their

accounts stayed current

HomePlace of America, Inc (formerly Waccamaw), Knoxville, Tennessee December 1996 - July 2001

Bridal Consultant (full-time)

Customer Service/Bookkeeper (part-time)

• Implemented the entire bridal program from the ground up and maintained one of the best bridal registries in the

company by increasing the number of bridal registries from zero to over 300 in the first year

• Created a friendly, warm atmosphere for visiting brides and their families and friends and assisted in all aspects of

their shopping experience including problem-solving, decorating issues, locating specific items, and purchasing

and personally offered complimentary gift wrapping for each bride’s purchases

• Generated all reports of sales and registry totals for upper-level management

• Trained a part-time associate to help expand the bridal department

• Worked in the cash office every other weekend preparing deposits, balancing daily sales and generating daily and

weekly closing reports

• Helped customers locate merchandise and offered decorating advice as a customer service representative

• Awarded “Employee of the Month” on several occasions and was recognized for outstanding customer service

Ralph Brown & Associates, Knoxville, Tennessee September 1999 - February 2000

Legal Secretary/Scheduling/Transcriptionist

• Responsible for typing and filing all transcriptions for two lawyers

• Greeted clients, visiting lawyers and court reporters and answered multiple phone lines

• Promoted after two months and was placed in charge of coordinating and scheduling trials, payment

disbursements, depositions, meetings and interrogatories

Gentiva Health Services, Knoxville, Tennessee October 1998 - September 1999

Payroll/Accounts Payable & Data Entry Clerk

• Responsible for the weekly payroll of 65-70 administrators and employees, created payroll reports for

bookkeeping records, and maintained a database of all new employees

• Compiled reports for the Branch Director’s weekly conference call with other Branch Directors and the area Vice

President

• Manually recorded all Accounts Payable and processed it for the corporate office for payment and was

responsible for the bi-weekly petty cash reconciliation

• Entered all plans of treatment for patients and helped schedule field staff patient appointments

• Typed all correspondence for the Branch Director and handled all administrative tasks as needed including 24-

hour on-call twice a week

Prior Medical Experience

• I also have 15 years in the medical office setting. I have worked in OB/GYN, Neurology, Cardiology and Home

Healthcare. I am versed in all aspects of the medical office, including medical records, receptionist, check-

in/check-out, insurance follow-up, payment posting, charge entry, coding, as well as, managerial skills of

supervising 10-12 employees, payroll, month end reporting, accounts payable, general ledger, pre-certification,

insurance verification, and setting up payments agreements with patients.

EDUCATION

Pellissippi State Community College, Knoxville, Tennessee

General Education Development

Farragut High School, Farragut, Tennessee

SKILLS & INTERESTS

• Proficient in Windows 95/98/XP, Microsoft Word, Microsoft Outlook, AS400 and Intermediate in Excel

• Able to type 45 words per minute and calculator by touch

• Proficient with many business machines including copiers, printers, fax machines, multi-line phone systems,

Micro-fiche, postage machines, and cash registers

• Experienced in Accounts Payable, Accounts Receivables, Data Entry, medical insurance follow-up, billing, filing

payment posting, medical records, bookkeeping, payroll and also certified in “Customer Service”

• Personal interests include fishing, antique car shows, and spending time with my family

Contact this candidate