Customer Service Technician
Resume:
Tallahassee, FL *****
abln4w@r.postjobfree.com
EDUCATION Bachelor of Science in Biochemistry, December 2008
State University of New York at Geneseo, Geneseo, NY
Grade point Average: 3.44
WORK Team Member, Target, Orchard Park, NY and Tallahassee, FL;
March 2010-Present
EXPERIENCES ? Provide superior customer service and respond quickly and
accurately to guest questions
? Handle large volumes of cash in a fast-paced environment
? Maintain a clean and presentable store by organizing and re-
stocking items accurately
? Aid in inventory accuracy by preparing for inventory audits
? Communicate effectively with Team Members and Team Leaders to
complete daily tasks
Lab Technician, Roswell Park Cancer Institute, Buffalo, NY;
February 2009- March 2010
? Contributed to research projects aimed at determining
mechanisms of cellular pathways
? Successfully completed various experiments, ranging from basic
to complex
? Maintained an accurate record of experimental observations,
data collection and analysis
? Responsible for proper upkeep of laboratory space, ordering
research materials and equipment, and maintaining a
proper supply of laboratory materials
Research Apprentice, Roswell Park Cancer Institute,
Buffalo, NY; Summer 2007 - 2008
? Assisted with lab experiments involving cellular response due
to drug therapy designed to seek out potential cancer
treatments
? Contributed to investigations focused on the mechanism of MHC
Class I assembly
? Independent completion of experimental protocol
? Gathered and organized data to be presented as
experimental results
Pharmacy Technician, Rite Aid Pharmacy, Orchard Park, NY,
2005 - 2006
? Provided customer service to pharmacy patrons and ensured all
prescription needs were satisfied
? Filled prescriptions accordingly to meet physician and customer
requirements
? Entered customer and prescription data into the computer system
accurately
? Assisted in maintaining the pharmacy inventory and
cleanliness
? Serviced guests at cash register, handling cash and
sensitive customer information in a fast-paced
environment
GENERAL SKILLS/ ? General office procedures and equipment (fax
machine, copy machine, phone system, KNOWLEDGE internal network)
? Microsoft Office (Word, Excel, PowerPoint, Outlook)
? PC & Mac operating systems
PRESENTATION/ ? Lecturer: "The Structure, Function and Roles of
Special AT-Rich Sequence Binding
COMMUNICATION Protein 1 (SATB1) in Gene Expression", Geneseo
Biochemistry Seminar, Fall 2008
SKILLS ? Participation during lab meetings at Roswell Park Cancer
Institute
ACTIVITIES Visual Instructor, Eastridge Marching Band, East
Irondequoit, NY, August 2008
? Communicated with and encouraged cooperation between
students and other staff
? Implemented and rehearsed visual marching drill
Public Relations, Geneseo Chemistry/Biochemistry Club,
Geneseo, NY, 2007 - 2008
? Participated in executive meetings and decisions
? Promoted upcoming meetings and events
? Assisted in defining club goals and objectives
Karen Leonard
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