Deborah L. Blankenship, PMP, SPHR

***** ********* ***** ? Charlotte, NC 28273 ? 704-***-**** ?

abln4a@r.postjobfree.com

SUMMARY

Results-oriented, self-motivated change management professional with

extensive expertise in the development and redesign of information systems

and business processes, concentrating in complex, multifaceted HR project /

program management. Team player with the ability to influence and lead

effectively within diverse cultures using strong written and verbal

communication skills. Excellent problem solving, planning, organization,

analytical and computer skills.

PROFESSIONAL EXPERIENCE

SOFTWARE MANAGEMENT CONSULTANTS, INC., Charlotte, NC

2009-2010

Project Management Consulting firm to Fortune 500 energy producer with over

$13 billion in revenues and 18,000 employees worldwide.

Project Manager, Human Resources Program Management Office

. Matrix-managed two large HR projects simultaneously: 1) a 1M asset

project to develop an integrated HR Support Organization for time

reporting, centralized reporting data hub and training system being

brought back in-house from the vendor; and, 2) a vendor-driven Benefits

Dependent Audit project to verify employee dependent eligibility on

Health & Welfare plans.

. Collaborated with HR team members (project sponsors, business owners,

project directors, subject matter experts and PMO advisors) to develop

project charters, work plans and metrics while tracking budget, issues

and status. Assisted with analysis, design, deployment and testing of

program deliverables. Presented to senior leaders and teams using

Accenture Development Methodology, MS Office Suite 2007, MS Project 2007

and MS Share Point.

INDEPENDENT CONSULTANT, Charlotte, NC

2008-2009

. Assisted family-owned staffing business with Docuware electronic imaging

software implementation.

. Assisted family-owned aviation business with inventory processing and

executive presentations.

WACHOVIA, Charlotte, NC

2005-2007

Fourth largest bank in the U.S., providing financial services for over 13

million customers globally with over 100,000 employees.

Senior Project Manager, Vice-President, Human Resources Shared Services

Division, Mergers and Acquisitions and Corporate Support

. Supervised multiple, simultaneous projects / programs from initiation

(due-diligence) to implementation / closure resulting in assimilation of

HRIS, payroll, time reporting, compensation and benefits, workspace,

recruiting, selection and staffing, employee relations, communications

and compliance, training, talent and performance management work streams

and data for seamless and efficient integration and governance of human

capital, procedures and policy. Completed 10 acquisition (2 with

international components), 2 divestiture, 1 joint-venture and 4 outsource

transactions (projects) within 26 months, on time and within budget.

. Directed and coached multiple 10+ member cross-functional project teams

(including third-party vendors, centers of expertise, business partners,

project managers, subject matter experts and legal counsel),

simultaneously to use and improve line of business and enterprise-wide HR

best practices and services related to multi-million dollar transactions

(projects / programs). Recipient of 3 Shared Success Awards for

successful teamwork.

. Performed due diligence, negotiated and implemented contracts with

centers of expertise, vendors and stakeholders and conducted program

management (meeting, budget, resource, communications and events

coordination) to execute terms, conditions, and requirements of multiple

HR initiatives.

PROJECT MANAGERS Inc., Charlotte, NC

2004

Premier Project Management Consulting firm to Fortune 500 home improvement

retailer with over $30 billion in revenues and 130,000 employees worldwide.

Senior Management Consultant, Program Manager, Human Performance Initiative

Training and Development

. Managed four integrated projects within two program management offices to

deliver enterprise-wide talent management and eLearning to management,

employees and vendors. Negotiated and collaborated with external vendors

across functional lines of business to provide state of the art web-based

training, delivery and tracking, including interfaces with PeopleSoft

v8.3 and Docent Learning Management System.

. Developed project charters, proposals, risk and quality assessments,

communications and executive presentations, project plans and metrics,

issues tracking, status procedures, process design, program

specifications and closure documents for successful project

implementation. Presented to senior leaders using MS Office Products, MS

Project 2000, Visio, Outlook, Pacific Edge Program Office and Portfolio

Manager.

DEBORAH L. BLANKENSHIP PAGE TWO

INDEPENDENT CONSULTANT, Charlotte, NC

2003

Multi-industry conglomerate with over $5 billion in combined revenues and

24,000 employees worldwide.

Project Manager, Global Human Resources Management System Implementation

Project

. Collaborated with cross-functional stakeholders to manage project for

assimilation of international data into PeopleSoft v8.3 for centralized

corporate reporting of headcount, executive incentives, budgeting and

compliance.

. Consulted with senior executives to develop strategy, identify

milestones, set key target dates, allocate resources, build teams,

conduct meetings, establish project protocol and metrics, report and

communicate plans and issue resolution via construction of documentation

and reporting databases using Lotus Notes.

ROYAL & SUNALLIANCE, Plc. Charlotte, NC

2000-2002

Global property and casualty insurance company with over $16 billion in

premiums and 30,000 employees worldwide.

Project Manager, Corporate Human Resources Implementation Team

. Prioritized and planned HR projects (including upgrade to PeopleSoft

v8.3) based on ERP ROI, criticality and compliance objectives. Presented

to and negotiated with HR Senior leadership team.

. Managed HR conversion and integration of over 7000 acquired employees

into shared HR policy and procedures implemented through PeopleSoft HRMS,

Payroll and BenAdmin processing.

. Improved efficiency by facilitating annual budget process, project

staffing, department floor planning and move coordination, HR service

center operations, development / delivery of Centra (Intranet

interactive) executive presentations, employee and manager self-service

and data integrity / quality initiative on PeopleSoft HRIS.

BANK OF AMERICA, Charlotte, NC

1993-

2000

Fortune 50 bank in the U.S., supporting financial services for over 30

million households and 2 million businesses

worldwide through the service of over 120,000 associates.

Change Manager III, Consumer Commercial Program Management Team, (1999-

2000)

. Managed internal staff of 2 initiation team associates collaborating with

Andersen Consulting in defining project methodology, deliverables, target

dates, and requirements for Consumer Credit Real Estate project.

Systems Engineer III, Personnel Support Team, (1997-1999)

. Matrix managed team building and coordination of resources for Personnel

systems due diligence, design, data mapping, development, testing and

implementation of merger data to NationsBank Personnel systems. Completed

ahead of schedule - recipient of the Goal Achievement Award for this

accomplishment.

. Coordinated enhancements to mainframe payroll production system for Bank

of America mergers and acquisitions as well as providing transition

'current state' specifications and requirements for PeopleSoft

conversion. Trained and worked with PeopleSoft versions 4.2 and 7.0.

Change Manager II, Personnel Support Team, (1994-1997)

. Supervised HR IT Projects' team staffing activities and administration

for 401k re-design, payroll processing, and NationsBank West conversion

projects, including payroll, benefits and compensation production cycles,

disaster recovery planning, testing, on-call support and incident

resolution.

. Assisted peers and management in organizational structuring and team

building, responsible for placement, assignments, performance management

and career development coaching to team of eight programmer analysts of

various levels and expertise.

Systems Engineer II, General Ledger Model Bank Conversion/ Implementation

Team, (1993-1994)

. Led Programmer Analysts on General Ledger conversion project team

managing daily development processes for the enterprise-wide Model bank

application.

. Designed, developed, implemented and maintained mainframe financial

applications.

Charlotte-Mecklenburg School System, Charlotte, NC

1992-1993

Programmer-Analyst

Systems and Programming Consultants, InC, Charlotte, NC

1989-1992

Systems Consultant

Duke Power Company, Charlotte, NC

1986-1989

Applications Programmer

EDUCATION

University of North Carolina at Charlotte

Masters Degree, Business Administration, 2000

Concentration in Organizational Design and Development and Human

Resources Management

Bachelor of Arts Degree, Business Administration

Concentration in Management Information Systems, Graduated Cum Laude,

3.75 GPA

DEBORAH L. BLANKENSHIP ADDENDUM

Additional Knowledge and Capabilities

Leadership Skills Conflict Management Giving Powerful

Presentations

Facilitation Skills Client Relationship PeopleSoft HRMS, Crystal

Skills Report writer, Docuware

Performance Management Microsoft Office Suite, Building Business

Skills Assessment and Project Live Meeting and Partnerships,

Career Planning SharePoint Negotiation & Influencing

Skills

Project Methodologies: QA testing, Change Mainframe coding languages:

PMI, SDLC, EPMM, DMAIC, Control, Business

CMM, ADM (Accenture) Continuity Planning Cobol, JCL, IBM utilities,

SQL

Professional Designation & Community Involvement

. Accredited SPHR (Senior Professional in Human Resources), May 2002

. Accredited PMP (Project Management Professional), September 2004

. Member, Project Management Institute

. Member, Charlotte Business & UNCC MBA Alumni Groups

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