Service Sales

WILLIAM C. SEMITEKOL, JR.

** *. ****** **** 847-***-****

Schaumburg, IL 60194 abln39@r.postjobfree.com

MANAGEMENT...SERVICE ORGANIZATIONS

SENIOR MANAGEMENT PROFESSIONAL 28 years' experience managing a profitable

HVACR service operation. Orchestrated company acquisitions and expansion

initiatives. Anticipated, troubleshot, and resolved customer issues to

build and maintain a loyal customer base founded upon a commitment of total

customer satisfaction. Strategically analyzed, planned, and orchestrated

major operational and process improvements and resolved operational

problems.

MANAGEMENT - Proven success developing strategic plans that resulted in

significant business expansion, revenue and profit growth, and expense

reduction. Negotiated profitable, strategic alliances with major customers,

suppliers, and wholesalers.

OPERATIONS - continuously evaluated systems and developed process

improvements that drove profitability and ensured efficiency and

productivity of all operational areas within the organization. Incorporated

computer technology to reduce non-productive tasks and focus on profitable

results.

TRAINING AND STAFF DEVELOPMENT - Implemented organizational design,

recruitment, and performance improvement strategies to increase

productivity. Hired entry-level field technicians with an electronics

background and continuously trained them to sharpen technical diagnostic

and repair skills, understand current technological advances, apply sales

strategies, build rapport with customers, provide responsive service, and

prepare informative paperwork for customers.

COMPUTER TECHNOLOGY - Developed software on a UNIX server to run and manage

service department back-office operations. Modules included Service

Dispatching, Vehicle Tracking, Wireless Communications, Accounts Payable,

Inventory Tracking, Equipment Tracking, Planned Maintenance Scheduling,

Accounts Receivable, General Ledger, and Purchase Orders. Converted

technology to run with QuickBooks using Alpha 5 V10 Database development

tools. Proficient in Microsoft Office 2010, Word 2010, Excel 2010, Outlook

2010, Windows 7, OneNote 2010, Microsoft Expression Web and Auto Cad LT

2010.

INDUSTRY KNOWLEDGE - Strong financial background with a keen understanding

of the financial implications of corporate decisions. Versed in federal and

state regulations, government thresholds, insurance requirements, and

environmental issues.

TECHNICAL EXPERTISE

. Air Conditioning Systems-self-contained and split systems

. Heating Systems-gas and oil-fired

. Makeup Air Systems for factories and car washes

. Steam Process Boilers

. Process Piping for sulfuric acid, steam, hot water, refrigeration

. Hot Water Boilers

. Process Refrigeration for Food Industry

. Energy Management Systems

. Process Refrigeration for anodizing & hard coat anodizing industry

. Centrifugal Chillers to 1,000 tons

. Low Temp Cascade Refrigeration for laborites & test facilities

. Dehumidification for food industry

. Food Processing Tunnel Refrigeration Systems

. Walk-in Coolers and Freezers

. A/C and Humidity Control Systems for computer rooms

. VAV and VVT Systems

. Clean & Environmental-room Temp/Humidity Control Systems

. Rooftop HVAC Units

PROFESSIONAL HISTORY

Duo-Temp, Inc., Schaumburg, IL 1963-2008

Professionals in quality service for the heating, refrigeration, and air

conditioning industries.

President (1980-2008)

Service Technician (1963-1980)

Managed all service operations including strategy development, P & L

accountability for back-office operations, field technicians, customer

service, accounting, recruitment and training. Directed a staff of 8

administrative and sales representatives and 16-20 field technicians in

both the service and installation departments. Corroborated with

technicians in the field to resolve complex problems.

. Drove revenue growth to $2.8 million annually while maintaining

industry-standard profitability.

. Expanded operations from a 3-man operation to a company employing over

30. Expanded existing and new markets including residential service,

new home construction, home rehabbing, commercial and industrial

accounts.

. Increased gross margin 10-15% by developing a Flat Rate Program for

repairs, maintenance, and sales.

. Researched, analyzed, negotiated, and acquired two companies.

. Established a strong computerized back-office operation fully

integrated with service and accounting.

. Implemented electronic dispatching, computerized time and mileage

documentation, an inventory replenishment system, a fuel surcharge

system, and a vehicle maintenance program.

. Developed text messaging pagers and cell phone software for field

technicians to track service calls, travel time, on the job time,

resolution codes and vehicle mileage. Built responsive back-office

operations to respond instantly to customers' inquiries, provide

immediate written price quotations for customers, and empowered

technicians in troubleshooting complex field problems.

. Maintained an extremely low employee turnover rate by creating a

clearly-defined career path, matching assignments with technician

skill level, and challenging technicians to grow professionally.

Averaged 15-year tenure for technicians and 5-8-year tenure for inside

staff.

. Introduced a profit sharing 401(k) program for employees.

. Designed and administered a training program for entry-level

technicians to the HVACR industry (1995). Averaged 2-3 technicians in

the year-long training program at all times. Delivered bimonthly

training seminars to keep technicians apprised of equipment upgrades

and troubleshooting techniques.

. Educated inside sales representatives and service coordinators in

sales strategies, repair quotation development, and proactive contact

with existing client base.

. Custom designed HVACR systems for residential and light commercial

buildings using a variety of load estimating programs and AutoCAD.

Duo-Temp, Inc. Merged with Edwards Engineering, Inc. October 2004

Environmental Technical Institute, (ETI) ITASCA, IL 2005-2006 Instructor

Vocational Training For Heating, Ventilating, Air Conditioning and

Refrigeration.

MILITARY SERVICE

Sergeant United States Army Trained in communications and refrigeration

technology 1966-1968

United States elective Service System Board Member 1981 to 1996

EDUCATION

University of Illinois at Chicago. Certificate in Business Administration

1993

NATE ACE (Air Conditioning Excellence) Certified North American Technician

Excellence, Inc. 2004

Refrigeration Service Engineers Society Certified CM (Certificate Member)

1990

Allied Institute of Technology, Chicago, IL. Refrigeration, Air

Conditioning & Heating 1963

PROFESSIONAL AFFILIATIONS

HVACR Illinois State Association current Executive Director

Northern Illinois chapter ACCA (Air Conditioning Contractors of America)

Founding & Charter Member President, 1984, 1985, 1986, 1987, 1994

ACCA (Air Conditioning Contractors of America)

Mix Group Member since 1980. Supported member contractors in different

geographic market locations. Provided in-depth financial analysis,

pricing strategies, marketing trends, and vendor evaluation. Assisted

owners and management in creating a company vision and business plan

that improves profits.

Safety Task Team, 1991, 1994

Insurance Advisory Board

Refrigeration Service Engineers Society Member since 1990

Local Union 597 Pipe Fitter, 1965 to 1979 Achieved Pipe Fitter A-card in

six months (average is 5 years)

COMMUNITY SERVICE

Village of Schaumburg

Zoning Board of Appeals (1986-1995)

Plan Commission (1984-1986)

Cultural Commission (1980-1982)

School District 54

Advisory Board Member-Project Horizon

Fund Balance Committee

Schaumburg Jaycees

President (1980) Vice President (1978, 1979) International Senator (1987)

Member of Schaumburg-Hoffman Estates Rotary Club 1982 - 2004,Paul Harris

Fellow, 4 years perfect attendance.

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