Manager Project

Daniel R. Jandura

*** ********** ****

Lebanon, TN 37807

615-***-**** Cell

Email:**********@*****.***

Sitel Corporation - World Headquarters; Nashville, TN

Director Continuous Improvement (Black Belt) - Global Operations

June 2008 to Present

Sitel is a leading contact / outsourcing (call) center and back-office

processes (BPO) provider. The global business generates $1.4 Billion in

annual sales revenue through operations in 140 locations (22 countries)

with 56,000 employees.

. Leading implementation of call center agent-assisted voice technology

(KomBea ProtoCall) in telco/wireless, financial services and collections

business units

. Created and implemented business optimization (GM & Productivity) models

and action item tracking for 400+ global campaigns resulting in a $1.4 MM

positive Q4'09 impact

. Assisted in data collection, assessment and board level presentation of

'10 strategic plan

. Designed and delivered all transactional based Lean Sigma Training for

global Finance function while leading 20 global Kaizen events

. Trained and Mentored three (3) Black Belts and sixteen (16) Green Belts -

$10MM savings '09

. Established Shared Service Center in Philippines with scanning

capabilities (Fixed Assets/AP/AR)

. Facilitated strategy, financial planning and data analysis for EMEA

restructure Q1'09

. Led Hackett Benchmarking study for Finance function and connection to 35

global finance metrics utilizing visual management techniques

. Served as interim Director of Financial Systems (Oracle and Essbase)

ORBIS Corporation - Container Management Services; Oconomowoc, WI

Director of Operations

November 2006 to June 2008

ORBIS provides reusable plastic containers, pallets, dunnage and bulk

systems that improve the flow product all along the supply chain, to

reduce costs, enhance profitability and add sustainability. Products and

services are provided that meet the needs of automotive, beverage,

retail, pharmaceutical, various sectors of the food industry and non-

automotive assembly industries.

. P/L responsibility for Plastic Container Pool Management, Line Sequencing, Kitting, Assembly & Cross Dock operations for 6 US Facilities (80

EE's) supporting North American PACCAR Heavy Duty Truck assembly - $6 MM

annual sales

. Developed & implemented financial reporting models, SOP's and quality

system procedures

. Increased Value Added (Line Sequencing/Kitting/Metering) revenue by 60%

from '06 to '07

. Completed facility consolidation in Kent, WA to support JV operations-

CORBI Plastics

. Managed Six Sigma / Lean Kaizen efforts resulting in $400k of cost

reductions

Parker Hannifin Corporation - Seal Group - O-Ring Division; Lebanon, TN

Mixing Value Stream Manager / Lean Manager

January 2005 to October 2006

. P/L responsibility for rubber mixing facility (34 EE's) - $24 million

annual sales

. Responsible for meeting all key manufacturing metrics, such as product

quality performance (TS 16949), on time shipping, cost targets,

inventory and EHS

. Direct responsibility for leadership and execution of Parker Lean Systems

& WIN Strategy including over 15 Kaizen events focused on Future State

activities

. Championed implementation of Current and Future State Value Stream Maps

. Connected mixing, manufacturing, and service centers with Finished Goods

Supermarkets

Lean Results:

o Customer Performance Rating - Delivery: 72% to 97% On Time

Shipments

o Lean Journey Assessment: 2.7 to 3.0

o Days Supply Inventory: 50 to 36 days

Federal Mogul Corporation; Southfield, MI July 1993 to

December 2004

Worldwide Automotive Aftermarket January 2001 -

December 2004

Plant Manager, Smithville / Smyrna, Tennessee

. Managed Aftermarket Distribution & Packaging Center for Moog/TRW chassis

(375 EE's)

. Annual sales of $256 MM to major domestic & global automotive retailers

customers

. Executed Disaster Recovery / Business Continuity Plans during

catastrophic loss:

o Business resumption in 7 days & Increased operational output to 100%+

in two months

. Responsible for budget of $20MM annually (2003 Favorable variance of $1.2

MM)

. Championed inventory reduction of $9MM inventory during '03 (18%

decrease)

. Implemented Lean concepts which resulted in reduction of 6 days of

internal order turn time

. Established 5S & ISO 14001 procedures resulting in CEO & President's

Safety Target Awards '03

. Supported implementation of ISO 9001 quality system and SAP/R3 operation

system updates

Plant Manager, Skokie, Illinois

. Managed Aftermarket Distribution Center for Fel-Pro gasket product line

(160 EE's)

. Implemented Lean concepts, which resulted in productivity increases of

50% within one year

. Supported updates to WMS (MOVE) system in RF scanning - order pulling

based environment

Sealing Systems; Van Wert, Ohio September

1999 - December 2000

Technical Services Manager

. Managed technical support (Design / Tool Room / Samples / Maintenance /

Environmental) in Heavy-Duty Oil Seal facility - low volume / high

variety mfg. (115 EE's Steelworkers Union)

Led implementation of Toyota Production System concepts, U-Shaped work

cells and Heijunka scheduling techniques involving multiple Kaizen events

Managed EH&S team through ISO 14001 and DUPONT STOP implementation

Anco Wiper Products; Michigan City, Indiana

July 1994 - September 1999

Business Unit Manager - Component Parts April

1997 - September 1999

. Coordinated the production of Steel, Plastic, Rubber, Latex Dipping, and

Zinc Die Cast parts for Aftermarket facility with $120 Million annual

sales in low variety / high volume (100 EE's)

. Implemented Constraint Management concepts to reduce facility inventory

by $3 Million in '98

Manufacturing Engineer July

1994 - March 1997

. Project Manager for 91 Series Wiper Blade Project (High-volume line)

valued at $3.6 Million

. Daily responsibilities for Plastic Department (24 injection molders / 3

extruders)

Cooper Industries - Lighting Products; Vicksburg, Mississippi

July 1993 - June 1994

Manufacturing Foreman & Quality Assurance Engineer

EDUCATION

Indiana University; South Bend, Indiana

Masters in Business Administration (MBA); May 1999

Purdue University; West Lafayette, Indiana

Bachelor of Science, Industrial Engineering; May 1993

ACTIVITIES and TRAINING

. Adjunct Professor - University of Phoenix: Nashville 2005-Present

- Project Management, Statistics, Mathematics, Global Business

. Green Belt Certification - Parker Hannifin 2006 / Black Belt

Certification - PACCAR Inc. 2007

. Cooper Industries Manufacturing Training Program (1993 to 1995)

. Experienced user of Microsoft Office, Visio, Minitab, Google Docs, SAP,

Oracle

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