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Efrain Cintron Jr

Ph: 201-***-**** ( abln1x@r.postjobfree.com

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Certifications

CompTia A+, Network+, CISCO Certified Network Associate

and Professional,Lenovo(IBM) thinkpads,e-servers

Wireless Security HP Workstations, servers and

printers,XEROX printers, BlackBerry.Haz-Mat (Lithium batteries).

Education

( Technical Career Institute,NY - Associates in Electronics

Engineering 1994

( PC Tech Learning Center, NJ - Certificate of Completion:

2001

Active

Directory, Network Infrastructure, Windows 2000 Professional.

Administration of Windows 2000 Advanced server

Administration of Sun Solaris 8/9

( Avetech Institute of Technology, NJ - Certificate of

Completion: Administration of CHECKPOINT firewall. 2002

( New Horizons Computer Learning Center, PA - MIS Network

Administration - 2006 to 2008

Implementing Windows Server 2003 Network

Infrastructure

Managing and maintaining Windows 2003 server Network

service.

Managing CISCO Call Manager.

Implementing and Configuring CISCO Vlans.

Implementing and managing Microsoft Exchange server

2003

Designing Windows server 2003 Active Directory and

Network Infrastructure

Implementing and supporting Windows XP Professional

o RHI Online Training- Project management, Cisco VLans, VMware,

and Win7,8 Pro--12/2012-current

o Compucom Online Training- Win7, Cisco,Desktop support

6/2011 to 3/2012

Professional Experience

Aequor Technology (NOVARTIS Pharma)

11/2013-current

Sr Technical Lead Client services

Hardware and software configurations and setup

using our approved NIBR Imaging process

Installation of PC and MAC custom images

Customize desktop hardware and thin client

to meet user specifications and site standards

Familiarize end users with respect to basic

hardware and peripheral device operation

Using documentation and computer knowledge analyze

and resolve problems relating (but not limited to):

Department applications, Operating System

(Windows/MACs), Desktop and Laptop hardware, Portable PC

Operate effectively in a team environment with both

technical and non-technical team members

Ability to apply skills in routine, limited

difficulty situations. Knowledge of theory or concepts to identify

and resolve problems.

Created and managed OU's and GPO's in AD.

Create new phone accounts in CISCO Call Manager.

Ability to effectively communicate orally and in

writing technical information to non-technical audiences

Create computer names using CRST Tool

Tracked and managed tickets using Fusion, TechExcel

and GLPI.

Creating VDI's using Vsphere

Installation and configuration of VM ware on Mac

Laptops

Created user accounts using Staging Manager...

Randstad Technology (HESS Corp)

4/2013-11/2013

Administrator/Helpdesk Tier 3

. Provided Phone support for Field techs and users.

. Remote log-in to Cisco 300 switch, Training PC, POS's

and Back office server for configurations.

. Imaged new systems using GHOST with applications

according to department requirements

. Clearly document customer issue history and issue

resolution for call tracking, reporting, and

knowledgebase creation

. Troubleshoot problems with Windows based workstations,

custom applications, email, network and peripheral

equipment

. Troubleshoot hardware and software issues on

workstations, laptops and personal technology devices

running Windows and Apple operating systems as well as

BlackBerry smart phones

. Prioritize and escalate problems as required to the

appropriate IT teams

. Actively monitor work queues for timely completion of

customer requests

. Participate on special projects

Robert Half Technology (AHSIC Investment Corp)

3/2012- 1/2013

Deskside support/Configuration Analyst

. Coordinated and scheduled Deployments of new Dell

laptops and peripherals to new employees.

. Help MAP out strategy/ Currently on XP and Migrating to

Windows 7

. Trained new users on equipment and applications being

deployed.

. Assisted users in changing login passwords. (Hard drive

encryption, Outlook, XP Login,Win 7)

. Created user accounts and assign rights and privleges

within AD,map network printers.

. Created and managed OU's and GPO's in AD.

. Create new phone accounts in CISCO Call Manager.

. Tested equipment and applications before was deployed to

users. (Q&A)

. Imaged new systems using GHOST with applications

according to department requirements.

. Troubleshot issues with hardware and applications

. Coordinated and scheduled Asset recoveries and

deployments.

. Created daily reports of equipment deployed and

recovered.

. Replaced and tested server room equipment. (UPS,servers,

routers,switches)

. Deployed updates, patches nd software packages via SMS.

CompuCom Inc (NOVARTIS Pharma)

3/2010- 6/2011

Technical support/Configuration Analyst/Deskside

support

. Coordinated and scheduled Deployments of new Dell/lenovo

laptops and peripherals to new employees.

. Trained new users on equipment and applications being

deployed.

. Assisted users in changing login passwords. (Hard drive

encryption, Lotus Notes, XP Login)

. Tested equipment and applications before was deployed to

users. (Q&A)

. Imaged new systems using GHOST with applications

according to department requirements.

. Troubleshot issues with hardware and applications

. Created and managed OU's and GPO's in AD.

. Maintained and tracked inventory using Asset center.

. Coordinated and scheduled Asset recoveries.

. Created daily reports of equipment deployed and

recovered.

. Creating VDI's using Vsphere

. Help MAP out strategy/ Currently on XP and Migrating to

Windows 7.

. Used various software packages (Mobile Device Management

or Policy Web BIZ, SCCM or SMS, VDI/ Group Policy.

. Installation of VM Ware on Mac Laptops.

Insight Global (NOVARTIS Pharma)

7/2009-3/2010

Hardware Deployment Technicain\Deskside support

. Coordinated and scheduled Deployments of new Dell/lenovo

laptops and peripherals to new employees.

. Trained new users on equipment and applications being

deployed.

. Create new phone accounts in CISCO Call Manager.

. Assisted users in changing login passwords. (Hard drive

encryption, Lotus Notes, XP Login)

. Tested equipment and applications before was deployed to

users. (Q&A)

. Imaged new systems using GHOST with applications

according to department requirements.

. Troubleshot issues with hardware and applications

. Maintained and tracked inventory using Asset center

. Managed Ticket que on a daily basis..

. Coordinated and scheduled Asset recoveries.

. Created daily reports of equipment deployed and

recovered.

Advanced Innovative Marketing

9/2007-5/2009

Helpdesk technician/Level 1,2 support

. unlock/reset user Window XP accounts using NetIQ DRA

and mainframe accounts resets.

. assisted users with configuring and reseting their

SecurID's using ACE.

. remote in to users workstation with Remote Assitance

to help with system and application issue's

. mapping users to network shared drives and resources

(folders, printers, scanners)

. assisted users with Microsoft office applications

. troubleshoot Blackberry and other wireless devices (

wireless air cards, network cards)

provided technical support and guidance for users.

Thin Client configuration.

T-Mobile USA

12/2003 -8/2007

Advanced Technical Support Rep/Level 1,2,3 support

. provided technical support for over 20 million

customers

. assisted customers with Network outages, device

configurations, account modifications,

troubleshooting using iHLR switch and Wireless

Internet Protocol tool.

. tested and written performance reports on new

products for R & D

. assisted our business customers configure and

troubleshoot wireless devices

Created VDI's for device testing.

( Blackberry, HP Ipaq, Palm One Treo, HTC Dash,

Data Cards)

. assumed supervisory role to support Technical

support new hires

. managed inventory for all mobile devices and

wireless data devices.

. attended focus groups targeted at creating new

Technical support tools to assist Reps

help our customers more quickly and efficiently.

C3i

3/2002 -

9/2002

IBM Laptop tech/Logistics

. managed logistics for inbound/outbound equipment

. troubleshot/repaired and re-imaged IBM thinkpads with

Windows XP pro

. deployed and managed HP Jornada's for client training

sessions

. designed images using GHOST for IBM Thinkpads

provides technical support and guidance for users

Standards & Poors (S & P)

12/2001 - 3/2002

Technical support/Deskside support

. provided technical support and guidence for users

with Windows 2000 and XP Pro

. configured Microsoft Outlook for e-mail applications

. involved in migration of Windows 2000 to XP

Professional

Created and managed OU's and GPO's in AD for testing.

. designed desktop images for new system deployment

using GHOST

. Established and maintained user accounts and

profiles, file sharing access privileges and security

. configured network printers and other shared

resources (shared folders, scanners, digital senders)

. used REMEDY to log and track user issue's

. troubleshot/repaired and re-imaged Dell desktops

with Windows XP Professional

Computer Service Support

9/2001 - 11/2001

Field Support Technician/Deskside support

on site installations and implementation of desktop

systems and network resources (SAN's, File servers, Printers)

recommends upgrades patches and new applications and

equipment

. troubleshot/repaired and re-imaged IBM thinkpads and

various desktops with Windows XP pro (Dell, HP, Compaq)

trained co-workers to prepare them for on site

deployment

provides technical support and guidance for users.

used REMEDY to monitor and log system and network

issues

built, configured and installed PC's and servers

(Desktop, servers and rack mounted servers)

involved in domain conversion from Windows NT server

to Windows 2000 server

assisted in network design and implementation

(TCP/IP, DHCP, DNS)

Commerz Bank

7/2001 - 9/2001

System Administrator/Deskside Support

Involved in the migration from Windows NT server to

Windows 2000 server

Migrated systems from Win2000 to XP.

removed and replaced older workstations with new

updated systems

set up and configured Windows 2000 workstations and

servers (Domain controllers) with custom image.

monitored and optimized network, and ran daily

backups

set user e-mail accounts through outlook an exchange

server

recommends upgrades patches and new applications and

equipment

Established and maintained user accounts and

profiles, file sharing access privileges and security

US Computer Group (BEAR STERNS)

7/1996 - 5/2001

On Site Supervisor/Senior System Administrator/Deskside

Support

provided technical support for 1,000 users with

Windows 2000 and Office 2000

managed a group of 5 to 10 technicians

used REMEDY to log and track system and user issues

set up and configured Windows 2000 workstations and

windows servers

planned, assessed and executed projects with

accuracy and speed

on-site installation and implementation of desktop

systems and network components (File servers/servers, switches)

Established and maintained user accounts and

profiles, file sharing access privileges and security

installed and set up networked printers

. managed logistics for inbound/outbound equipment

from various vendors (HP, IBM, Compaq)

maintained inventory of PC parts and peripherals

(hard drives, modems, memory, scanners, printers, plotters)

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