Customer Service Training

Daniel Morales

**** * **** ***** ( Tacoma, Washington 98404

253-***-**** (abln06@r.postjobfree.com

OBJECTIVE: SECURITY GUARD

Action-oriented leader and team builder with 4 years of military service.

Highly motivated, persuasive communicator skilled in interacting

successfully with multi-level, diverse audiences. Level-headed decision-

maker able to react quickly and effectively in high-pressure situations

and environments.

. Conflict & Dispute Resolution

. Training & Development

. Report Generation

. Customer Service

. Dynamic Communication Skills

. Self Starter

. Team Player

. Decision-Maker

PROFESSIONAL EXPERIENCE

PARAGON, Tacoma, Washington ( March 2006-Current

Security Officer- Armed Security Guard

. Investigated security and safety violations and completed detailed

incident reports.

. Diffused public conflicts professionally, safely, and calmly.

. Operated complex radio communication accurately under adverse conditions.

WASHINGTON STATE DEPARTMENT OF CORRECTIONS ( April 2005- September 2006

Correctional Officer I

. Secured staff and offenders at a women's correctional institute.

. Performed security work among all levels of offenders at a women's

correctional facility.

. Controlled, directed, and monitored all activities and movements of

offenders during work assignments, meals, recreational activities,

medical calls, educational classes, and return to cells.

Infantry U.S. Army, Fort Lewis, WA November 2000 - March 2005

. Executed superior officer's commands in fulfillment of organizational

goals and objectives, excelling both individually and as a top-

contributing team member.

. Operated combat vehicles successfully across wide-ranging terrains and

environmental conditions.

. Devised, executed, and completed training functions.

. Achieved a 4-year, accident-free driving record.

Waiter Bronx BBQ, Bronx, NY May 1998 - Dec 1999

Served food and beverages in a fast-paced restaurant, effectively and

creatively communicating with customers from diverse ethnic backgrounds.

Delivered exceptional customer service.

. Self-starter equipped to make independent decisions.

EDUCATION/TRAINING

Student Tacoma Community College (90 credits)

Correctional Officers CORE Training, Washington Department of Corrections,

Tacoma, Washington

Basic Military and Infantry Training, U.S Army

Early Childhood Education (16 credits), Sheridan College, Sheridan, Wyoming

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