Manager Customer Service
Resume:
*** ****** **** **** . *** Market, AL *****
Phone 256-***-**** . E-mail ablmwl@r.postjobfree.com
Kelli J. Hames
Education
****-**** ****** ******* ********* School Huntsville, AL
Work experience
09/2008 - 12/2009
Hospitality Group LLC.
General Manager, Hampton Inn & Suites Hampton Cove, Huntsville, AL
Oversee daily operations of 95 room hotel in all departments.
Responsible for hiring, training, and disciplining employees.
Ensure all guest complaints and issues are addressed to the
guest's satisfaction.
Using budgets with a sales strategy to increase the property's
profit margin.
09/2006 - 09/2008 Yedla Management Company
General Manager, Hampton Inn, Huntsville, AL
Oversee daily operations of 90 room hotel in all departments.
Responsible for hiring, training, and disciplining employees.
Ensure all guest complaints and issues are addressed to the
guest's satisfaction.
Using budgets with a sales strategy to increase the property's
profit margin.
10/2004 - 09/2006
Assistant General Manager, Country Inn and Suites, Huntsville, AL
Oversaw front desk operations.
Oversaw maintenance PM program.
Ensured guest satisfaction.
03/2004 - 10/2004
Sales Manager, Radisson Inn, Madison, AL
Visited potential clients for hotel.
Coordinated all banquet functions within the hotel.
Worked with Director of Sales and GM on meeting goals of hotel
sales strategy.
02/2003 - 03/2004
Front Office Manger, Radisson Suites, Huntsville, AL
Oversaw front office operations.
Ensured guest satisfaction.
Responsible for hiring, training, and disciplining employees.
06/2002 - 02/2003
Revenue Manager, Radisson Inn, Madison, AL
Assisted sales office in completing client contracts.
Made sure all revenue management strategies were in place.
Made in coming reservations to the hotel.
Managed hotel rates and availability on daily basis.
08/2000 - 12/2001
McKibbon Brothers
Ast. General Manager, TownePlace Suites by Marriott, Montgomery,
AL
Oversaw daily operations of a 95 room extended stay property
Responsible for hiring, training, and disciplining employees.
Ensure guest complaint were reconciled.
Oversaw housekeeping on daily basis, which included room
inspections.
Oversaw maintenance PM program.
Various day to day accounting duties.
04/1997 - 08/2000
Night Manager, Four Points by Sheraton, Huntsville, AL
Worked in various departments as needed.
Ensured guest satisfaction.
Awards received
Marriott International
Bill Tiefel Award for Exceptional Customer Service, awarded twice
in 2001
Training and expERIEnce
All Systems Go: five day training program by Marriott
International. Focus of training was human resources, time
management, and hotel standards.
World Class Training: three day program by Marriott International.
Focus of training was how to deliver, and set industry standards
for customer service.
Dale Caringe: twelve week course on effective speaking, and how to
influence people. Focus of class was how to speak effectively at
public events, memory enhancement, and how to influence people.
Revenue Management: eight hour course by McKibbon Brothers Hotel
Management. Focus was on how to manage hotel rates to get the most
out of room revenue.
Introduction to Computers: twentyfour hour course by Hsv City
School of Technology. Focus was on basic computer skills.
Windows 98: twenty four hour course by Hsv city School of
Technology. Focus was on basic operation of Microsoft Windows 98.
Experience of Office Equipment/Programs: I can operate a multi
line switchboard, copier machine and fax machine. I also have
experience operating brand specific hotel operating programs
including restaurant computer system.
Hampton Brand Leadership Training.
References
LaBronn Campbell, owner of Campbell and Sons Oil Company,
Huntsville, AL
Spencer Eaddy, Nurse Practitioner, Lexington Hospital, Columbia,
SC.
Teresa Taylor, Regional Sales Director South East, McKibbon
Brothers, Gainesville, GA
Kenny Stovall, Director of Operations, Integral Hospitality
Solutions, Birmingham, AL
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