Customer Service Manager

Tina Gaither: ablmvn@r.postjobfree.com: 336-***-****: 825 Elon Street,

Winston-Salem, NC 27107

Qualifications:

Administrative support professional experienced in fast-paced environments

demanding strong communication, organizational, and technical skills;

Honest, flexible, reliable, and energetic possessing a invariable upbeat

and positive attitude with a commitment to customer service; Exceptional

ability to acquire new analytical and technological information quickly;

Resourceful, detail-oriented, and confident in all interactions at all

levels; Able to multi-task effectively meeting deadlines and budgetary

requirements.

Professional Skills:

Administrative Support:

Coordinated and maintain confidential documents, records, and reports;

Documented interactions

Generated and presented correspondence, reports, and projections on

current and aged receivables

Performed clerical duties; Assisted controller in general accounting

functions

Researched resources and guidelines to ensure procedures in compliance

within the law

Customer Service:

Discussed sensitive issues with clients providing reassurance; Calmed

emotional and stressful situations

Provided clients with updates and requested information in timely

manner

Established rapport with individuals from diverse populations facing

difficult challenges

Investigated, resolved, and followed up clients' complaints and

grievances

Management and Supervision:

Trained associates in 3rd party collections, AR, and associated

programs and laws

Oversaw termination of cases/contracts based on compliance with

clients' terms of agreement

Coordinated and supervised volunteers on various projects and events

Office and Technical:

Communicated with most clients via telephone and email

Experienced in word processing and able to type 60 wpm

Proficient in MS Office, Great Plains, File Maker Pro, and other

computer software

Experience:

Girl Scouts of America Volunteer/Assistant Troop Leader

Colfax, NC August 2002-Present

TRC Staffing (Bonset America Corporation) Temporary Assignment-Office

Assistant

Greensboro, NC February 2010-March 2010

Accountemps (Pepsi Bottling Group) Temporary Assignment-AR

Agent/Cash Application

Greensboro, NC December 2009-January 2010

Effectur, Inc. Accounts Receivable/Customer Service

Representative

Greensboro, NC June 2009-September 2009

Stern and Associates, P.A. Account Manager

Greensboro, NC October 2006-May 2009

River Landing at Sandy Ridge Social Work Intern

Colfax, NC August 2008-May 2009

Keyauwee Program Center Camp Counselor/Waterfront

Specialist

Sophia, NC May 2005-August 2007

Education:

University of North Carolina at Greensboro 2009 Bachelors of Social Work

Activities:

National Association of Social Workers; Legal Professions Association;

Campus Activity Board; Volunteer work with WS/FCS (Easton Elementary);

Meals on Wheels; New Hanover County Senior Center; International Students

Organization

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