Customer Service Sales
Resume:
LaToya DianneThomas
Fayetteville, NC 28314
ablmtd@r.postjobfree.com
Objective
To obtain a challenging and rewarding position where my educational and professional experience can be
used to increase the success of an organization and help others reach their successes as well.
Education
Bachelor of Arts – Political Science 08/2005-12/2007
Fayetteville State University, Fayetteville, NC
Bachelor of Science – General Studies (Transferred) 08/2001-12/2002
Lamar University, Beaumont, TX
Associates of Arts Degree – General Studies 08/1998-05/2001
Weatherford College, Weatherford, TX
Extracurricular Activities
Beacon Bookstore a subsidiary of Midlands Community Development Center
Color Your Mind Literacy Project Volunteer
Lady Broncos Basketball Team – Fayetteville State University
Leadership Position Held: Team Captain
Accomplishment: Basketball Scholarship
Lady Cardinals Basketball Team – Lamar University
Accomplishment: Basketball Scholarship
Lady Cayotes Basketball Team - Weatherford College
Leadership Position Held: Team Captain
Accomplishment: Basketball Scholarship
Skills Summary
Documentation, report preparation, written, correspondence, general office skills, computer savvy, customer
service, scheduling, professional trainings, front office operations, multitasked, industrious, punctual,
friendly, self-motivated, great communication skills, team player, coachable, humble.
Employment History
Advance Behavioral Center Inc., Sanford, NC
Associate Professional
o Responsible for preparing company to receive four year accreditation.
o Responsible for providing Intensive In Home Services to identified youth on a 24 hours per day,
seven days a week to stabilize and maintain the youth in the home.
Provide comprehensive assessment of participant’s strengths, rehabilitation needs and services.
o
Provides crisis intervention.
o
Links participants in accessing community support resources.
o
2
Documents all services provided such as skill building, assistance and support and interventions for
o
the development of interpersonal, community coping independent living skills in the Person Center
Plan and the service record.
Responsible for working one-on-one with youth and their families.
o
Assist the participant in accessing community resources, and building their skill levels to function
o
independently.
Responsible for assisting with developing critical daily living and coping skills,
o
Deliver services in the community and various environments, such as group homes, school,
o
workplace, and other community settings.
Prepared complex Person-Center-Plans for Value Options.
o
Responsible for linking company to community resources.
o
Evergreen Behavioral Health, Fayetteville, NC
Associate Professional/Administrative Assistance
o Responsible for providing Intensive In- Home Services to identified youth on a 24 hours per day,
seven days a week to stabilize and maintain the youth in the home.
Provide comprehensive assessment of participant’s strengths, rehabilitation needs and services.
o
Provides crisis intervention.
o
Links participants in accessing community support resources.
o
Documents all services provided such as skill building, assistance and support and interventions for
o
the development of interpersonal, community coping independent living skills in the Person Center
Plan and the service record.
Responsible for working one=on-one with youth and their families.
o
Assist the participant in accessing community resources, and building their skill levels to function
o
independently.
Responsible for assisting with developing critical daily living and coping skills,
o
Deliver services in the community and various environments, such as group homes, school,
o
workplace, and other community settings.
Prepared complex Person-Center-Plans for Value Options.
o
Conduct small training sessions for new employees.
o
Responsible for Person-Center-Plan corrections before sending for authorization
o
Responsible for marketing and increasing clients.
o
Graceland Manor and Associates, Fayetteville, NC
Administrative Assistant/ Paraprofessional
o Responsible for working with the CSS to provide comprehensive assessment of participant’s
strengths, rehabilitation needs and services.
Provides crisis prevention
o
Link participants in accessing benefits such as SSI and Veteran services.
o
Documents all services provided such as skill building, assistance ad support and interventions for
o
the development of interpersonal, community coping independent living skills in the Person Center
Plan and service record.
Provides input into development of the Person-Centered Plan.
o
Provides face-to-face intervention with the participant to develop interpersonal and coping skills
o
including adaptation to home, school and work environment.
Provides services outside the facility in a range of community settings such as home, school,
o
homeless shelter, etc.
Provides guidance, training, education and re-education and instructions in appropriate
o
behaviors, utilizing behavioral management techniques.
Assists participants to recognize and support healthy, rather than dysfunctional behavior through
o
more healthy family relationships and interactions.
Provides advocacy for services on behalf of participants/legal guardian/family.
o
Promotes wellness education and substance abuse education.
o
Assist participants in development of leisure tome interest and activities;
o
3
Maintains a consumer ratio of no more than 15 consumers (1:15) per staff person
o
Assist company in receiving four year accreditation.
o
Campbell Terrace Head Start, Fayetteville,NC
Intern/ Teachers aide
o Responsible for administrating children during their daily functions in classroom.
o Help conduct students in learning centers.
o Participate and observe in indoor and outdoor play.
o Administrate field trips.
o Prepare notification letters for parents.
o Assist in distributing lunch and preparing children for nap time.
Cato Fashion, Columbia, SC
Sales Associate
Assistant Manager
Responsible for managing day-to-day store functions
o
Promoted to Assistant Manager after less than 2 months of employment
o
Interviewed potential sales associates
o
Managed employee schedule
o
Supervised and trained new employees
o
Reconciled cash receipts and prepared bank deposits
o
Built professional relationships with subordinates in an effort to increase employee morale
o
Increased sales by developing creative ideas to market the clothing and other store products
K-mart, Columbia, SC
Cashier
Responsible for providing good customer service
o
Managed cash register
o
Maintained maintenance of store daily.
o
Imaginarium, Gaithersburg, MD
Supervisor
Responsible for managing day-to-day store functions
o
Promoted to a supervisory position after only 3 months of employment
o
Supervised and trained employees
o
Reconciled cash receipts and prepared bank deposits
o
Built professional relationships with employees to increase motivation and sales
o
Built ongoing relationships with external customers to obtain repeat business
o
ProActive Security, Gaithersburg, MD
Secretary
Answered incoming telephone calls
4
Implemented necessary measures to secure the building
Responsible for mail distribution
o
Collected rent money from tenants
o
Updated a daily log of activities that occurred on-site
o
Kmart, Beaumont, TX
Floor Supervisor
Promoted to Floor Supervisor within 2 months of employment
o
Trained customers on new self checkout registers
o
Responsible for managing beginning and end of day monies
o
Worked the customer service desk – handled exchanges, returns and other customer concerns
o
Worked in the layaway department
o
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