Camilla Bonhotal

**** ***** ***** ***

High Point, NC 27265

336-***-****

Education

M.B.A. Graduated 1992 Owen Graduate School of Management, Vanderbilt

University, Nashville, TN Concentration in Marketing.

B.A. Graduated 1989 Smith College, Northampton, MA. Economics Major.

Academic Scholarship. Dean's List. Yearbook staff. Earned

portion of college expenses as tutor.

Employment

2007 - 2009 American Express Travel High Point,

NC

Travel Counselor

. Worked on both Sabre and Apollo Reservation Systems.

. Responsible for making and changing customer reservations.

. Consistently maintained high performance levels.

2006 - 2007 Nation Safe Drivers Boca Raton, FL

Client Relations Representative

. Handled escalation of customer complaints.

. Responsible for assuring quality standards were met at call center.

. Created weekly call center compliance reports for upper management.

1998 - 2005 Sensormatic / ADT Boca Raton, FL

Senior Customer Response Specialist

. Handled a variety of customers needs including new account

creation, product information, researching orders, warranty

questions, and database updates.

. Performed troubleshooting of CCTV and Electronic Article

Surveillance Systems.

1997 - 1998 P/S Technical Services Boca Raton,

FL

Technical Recruiter

. Qualified engineers and other technical professionals from an

extensive database, referrals, and the Internet.

. Sourced and identified potential candidates for client openings.

1997 Creative Technologies, Inc. Boca Raton, FL

Customer Service Representative

. Handled inbound and outbound calls in order to manage accounts and

provide marketing materials.

. Responded to travel agent inquiries for details regarding vacation

packages.

1992 - 1996 Plenty Inc. Boca Raton, FL

Inside Sales Associate

. Defined market segments and established brand recognition;

organized and implemented sales and claim policies for clients in

France and Korea.

. Coordinated marketing programs with major distributors.

1989 - 1990 Scudder, Stevens & Clark Inc. Boston, MA

Customer Service Representative

. Directed transactions on shareholder accounts.

. Solved operational problems, researched shareholder inquiries

concerning fund performance.

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