Career Profile

Executive having **+ years of an excellent track record of increasing

responsibility in Information Technology (IT) as Director IT, Program

Manager, and Sr. Consultant in Finance, Insurance, Supply-Chain,

Manufacturing, and consulting verticals with fortune 100 companies.

Dynamic experience of leading a large team includes direct reports and

managing complex large IT driven programs, projects, applications

development, strategy, portfolio, financials, PMO governance and ERP

deployment.

Areas of Expertise

. Program, project & portfolio management

. PMO governance and solution delivery

. Team leadership, coaching, and mentoring

. Financial budgeting, reporting and control

. Test and quality management

. BPR and Technology solution

. Resource planning and staffing

. IT/IS Strategic and operational planning

. ERP implementation and customization

. Insurance, financial, inventory, supply-chain, retail and

manufacturing domain knowledge

. Systems Management, system integration, and infrastructure delivery

services

. Decision-making and problem solving

. Coordination, communication & facilitation

. System Development Life Cycle (SDLC)

Career Progression and Experience

IT Program Manager / Director

July'2005 - Present

Company: Nationwide Insurance Inc., Ohio, USA: (Fortune 100, top 10 in

insurance business)

Delivered and managed large complex programs and multiple development

projects from inception to implementation including high inter-

dependencies and effectively managed a large team of resources

including project managers.

. Managed cross functional complex programs of around $10M including

vendor selection, vendor team management, environment development

from scratch, package configuration, in-house development, data

migration, training and organizational communication, cross

functional dependencies, process improvements, application

reliability and challenges.

. Managed stakeholders expectation, shaped program level complex

requirements, communication, coordination, risks, issues,

decisions, change request, schedule, financial budgets and

control, provided integrated solutions and implementation through

multiple releases.

. Led and managed a large program team consists of 5-10 project

managers and 150+ diversified resources across different function,

geographical location including offshore and offsite resources.

. Strengthened relationship and expectation with business partners,

stakeholders, senior management, sponsors, resource managers,

team, external associates and offshore team.

. Periodical program dashboard presentation to the IT and Business

executives. Managed escalation, communication, and direction with

leadership team.

. Spearheaded Program Management Office (PMO) of a $20M program and

portfolio - improved and controlled variation in financial,

schedule, demand/supply, risk/issues, and defects closure.

. Improved PM's capabilities, and work product scoring upto 20% by

infusing PMO discipline, methodology adoption, project culture,

and quality standards

. Improved program control through innovative dashboards, stage-

gates reviews, qualitative WBS checklist, financial earned value,

project baselines, environment and release integration.

Project & business areas:

. Program and PMO management, PeopleSoft/HRIS upgrade to 9.1,

Incentive Commission Management (ICM) for Agents, Customer centric

information management, Billing, application mergers, and

Mainframe performance enhancement

. Auto, Property & Causality liability insurance, Corporate finance,

and HRIS

Sr. Consultant

Apr'2000 - July'2005

Company: HTC Global Services Inc., Michigan, USA: (CMM-level 5)

Client: State Farm Insurance Company: (Fortune 30, Leader in Insurance,

strong PM methodology)

Consultant to the client as a Project and Test manager to enhance

quality deliverables, improve client's processes, and also increase

consulting business and lead a large team onsite, offsite and

offshore.

. Managed multiple complex projects ($1M-2M, 10K-25K hrs), planning,

scheduling, scope, WBS, testing, quality, risk/issue/defect,

change control, budgets, financials, resources, stakeholders'

expectation and deliverables from planning to implementation

stage.

. Managed multi projects test planning, strategies, estimation, test

coverage matrix, test cases, and defects and test resources.

Managed complete cycle of unit, integration, system, performance,

regression, acceptance and implementation testing.

. Improved client process and procedure, achieved customer target of

15% offsite/offshore development and testing through a systematic

coordination.

Project & business areas:

. Enterprise level software release, technical projects using BI

tools, images/document (Control-D), claims processing, batch

scheduling (Control-M), PeopleSoft (payroll), MQ series, Informix

migration to SQL, J2EE/Websphere, Business Object, Cognos, and

Dimensions.

. Commercial, property and liability insurance. Claims and bank

management.

Director IT (Program and Applications)

Nov'1997 - Mar'2000

Company: Godrej-GE Appliance Ltd, Mumbai, India - (GE - USA Alliance

Company in home Appliances retail & mfg, ISO-9000 & ISO-14001, Six-Sigma

processes, balanced scorecard).

Spearheaded ERP rollouts in supply-chain, manufacturing and finance

verticals across different geographical locations. IT function in-

charge for all manufacturing, supply chain and finance area and led a

team of 50+ members including IT managers, development, support and

projects across different locations.

. Directed ERP program (120K hrs, 20M) and oversee multiple projects

in finance and supply chain area including customization, new

development, testing, integration, data mapping, database

designing, ETL, users training, reports development, cut-over/go-

live and rollouts. This resulted in more than 15% process

efficiency, inventory management and decision making ability.

. Business process mapping to ERP and configured chart of accounts,

costing, payables receivables, financial ledgers and norms,

product hierarchy (BOM), and materials classification.

. Partnered with business managers, executive teams and managed

association with overseas consultant, end user, cross-functional

team and external associates.

. Provided day-to-day leadership, team development, motivation,

performance appraisal, hiring and resource management and employee

engagement scores to 70% or higher.

. IT department strategies, application development & support,

budgets & control and led IT group initiative activities to

improve process through 6-sigma approach.

Project & business areas:

. ERP deployment and customization, IT apps support, DW (Informix

metacube), Y2K, EDI.

. Finance, Costing, Supply Chain Management, Manufacturing and

Distribution management.

IT Manager (Program, Portfolio & Applications)

May'1994 - Nov'1997

Company: Marico Industries Ltd, Mumbai, India - (CPG, Leading Food and

personal care company, No-1 and 2 in its product positioning, retail &

mfg, Best HRD award winner, Professional in Marketing, Maverick).

Provided enterprise wide IT strategy, operation and technological

solutions and centralized financial, purchases and manufacturing IT

applications. IT function in-charge for all manufacturing, supply

chain and finance area and led a team of 50+ members including IT

managers, development, support and projects across different

locations.

. Integrated different geographical locations of finance,

purchasing, manufacturing, and distribution through technology and

application integration resulted in 20%+ support cost saving.

. Provided technology enablers IT solutions, applications and B2B

EDI to support strategic business objectives, resulted in high

information accuracy, decision ability and up to 90% efficiency in

B2B.

. Portfolios prioritization, evaluated alternate solutions, selected

best software packages and best vendors/suppliers to meet the

business objectives to improve SLA's higher than 85%.

. Reengineered the existing process (BPR) to map ERP standard across

finance and supply chain area to move towards the ERP solution.

This resulted in accounts closing cycle reduction form 90 to 30

days, low inventory holdings up to 15 days, efficient planning

cycle, timely purchase and payments.

. Business blueprints and SAP evaluation and recommended for faster

response responses.

. High team retention through team building, motivation, recognition

and empowerment. Involved in performance appraisal, hiring and

resource management.

. Increased talent and emerging leader for the next level of

assignment within 2-3 years cycle.

Project & business areas:

. Computerization and streamline applications across Finance and

Supply Chain Management, SAP evaluation (Order to Cash, Purchase

to Pay, Production Planning, Distribution), Payroll and HR

application, B2B, EDI, data warehouse

. Purchase, planning, manufacturing, commodities buying, export

management, regional sales offices, corporate finance and payroll,

distributions centers.

Project Leader (Project & Application management)

Apr'1990 - May'1994

Company: Goodlass Nerolac Paints Ltd, Bombay, India - (Kansai - Japan

alliance company, Leader in Industrial Paints, Known for its quality

products, retail & mfg).

Translated business capabilities into IT requirements, standardized

processes, designed, developed and implemented standard IT solution

across multi manufacturing and distribution locations resulted in 50%+

computerization and awareness across organization.

. Reengineered (BPR) some of the existing system and computerized

many manual process to client-server IT applications (UNIX)

including management reports and queries which resulted in more

than 25% improvement in resources optimization, process cycle

reduction, productivity improvements, efficient planning,

accuracy, inventory management, distribution and stock-outs.

. Standardized SDLC process, Analyzed technical and system

requirements. Designed system, databases, pre-printed

stationeries, reports, developed, tested and implemented

applications.

. Led and managed a team of 15+ Software professionals (internal and

associates).

Project & business areas:

. Manufacturing units (warehouse management, production planning,

material allocation and distribution, statutory taxation and

transportation management).

. Centralized planning, purchases, MRP and management information

systems.

Programmer Analyst

Jan'1985 - Mar'1990

Company: Asian Paints (India) Ltd., Bombay, India - (Leader in Decorative

Paints, Professional management practices, Pioneer in IT utilization,

operating in many countries, retail & mfg.)

. Analysis, designing, coding, testing, documentation, automation

scripts, implementation, support and build data warehouse to

provide MIS on materials, production, distribution and planning.

Education & Certification

. MBA (Finance Major), University of Bombay, India.

. PMP (Project Management Professional) Certification from PMI, USA.

. CPIM - Basics certificate in Supply Chain Management from APICS,

USA.

. General Insurance certification (property, liability, personal &

commercial), AICPCU, USA

. Bachelor of Science, University of Bombay, India.

. Diploma in Computer Management, Bombay, India.

Other valuable Experience

PMI board affiliation:

. Served Central Ohio Columbus PMI Chapter as Board of Director -

Finance for the year 2006-08.

. PMP certification instructor, mentor and coach. Also organized PMI

local chapter conferences.

. Served Central Illinois PMI chapter as a Board of Director -

Finance for the year 2004-05.

Organizational Role:

. Presented in organizational PM and Quality forums.

. Lead and mentor for newcomers in PM role.

. Trainer for the Total Quality Management (TQM), small group

improvements activities.

. Lead and member of the Task Forces for organizational welfare

activities.

Community services: Project based community services and volunteer

work.

Adjunct Instructor (Visiting faculty): Management institute (NMIMS)

during 1998-99, Mumbai, India.

Technical Skills

Platforms: XP, W2K, Win-NT, Websphere, Unix, Client Server and

Mainframe.

ERP: PeopleSoft 9.1, BPCS [client/Server (INFORMIX - UNIX)],

OLAP: Oracle Express and analyzer, INFORMIX-MetaCube

Database/ 4GL: SQL, ORACLE, DB2, INFORMIX, INGRES & UNIFY.

Web Technology: Web technology (IIS, MTS server), J2EE platform,

Source Safe

Software Package: 4GL, "COBOL", UNIX shell scripting, web based tools

development.

Office Automation: MS Office, MS Exchange, MS Project, Lotus

notes.

Project Mgt tools: MS Project, NIKU / Clarity workbench, Timesheet,

Planview, Visio, Quality Center.

Training

Technical/processes: Portfolio and project management methodology,

Testing Process, MS Project, NIKU/Clarity, INFORMIX, INGRES,

ERP(BPCS), "C" Programming languages, COBOL.

Self Development: Communication and presentation skills, Personal

effectiveness programs, Total Quality Management (TQM), Management

by Results (MBR), Kaizen, House keeping Methods, Small Group

Activity (6-sigma), Managerial Grid, Values Workshop, Six Sigma and

self-renewal.

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