Customer Service Technician

JENNIFER L. FORT

*** **** ****** ***** ********, Alabama 36610

Phone 251-***-**** Cell 251-***-****

Email Address: *********@*********.***

OBJECTIVE: To become a very proficient employee for your company.

SUMMARY OF TECHNICAL SKILLS:

. Proficient in the use of electronic test equipment,

multimeters, and oscilloscope; hands-on experience

with AC/DC, semiconductors, microprocessors,

schematics, computer system analysis, robotics, and

component-to-board soldering.

. Proficient in troubleshooting to the component

level, plus calibration and alignment of disc

drives.

. Work extensively with computer operating systems

such as MS-DOS and Windows OS.

EDUCATION:

Remington College-Mobile Campus (April 2004) Mobile,

Alabama

Associate of Applied Science degree, Electronics and Computer

Engineering Technology

EMPLOYMENT RECORD

07/2009 TO PRESENT Westminster Village Retirement Home Spanish Fort,

Alabama

Waitress- maintain dining in order, serving of residents, preparing of

meals, catering of many functions.

01/2009 TO 06/2009 AT&T Distribution Center Mobile, Alabama

Maintain inventory of warehouse inventory, shipping, receiving, stocking

and replenishment of Field Tech. Engineering, Shipping of part to repair

shop. Customer service, answering of telephone, maintain all budget

spreadsheet.

11/2008 TO 01/2009 UPS Prichard, Alabama

Delivery of package to residential homes and business, picking up packages

from location.

Delivery of air mail. Driver helper.

12/2004 TO 10/2008 Ozark Automotive Distributors Saraland, Alabama

Processing of orders, shipping, receiving, packing

and Stocking of parts, maintaining order in warehouse.

03/2004 TO 12/2004 Westminster Village Retirement Home

Spanish Fort, Alabama

Utility-Assistant in preparing food for resident, transporting of food cart

to room, severing of employee meals, dishwashing, stocking of storage room

and kitchen area.

05/2000 TO 02/2004 Loomis Fargo & Company Mobile, Alabama

argo by use of route mDriver/Guard-Responsible for unlimited amount of

money, tracking of customer currency from one location to the next, daily

inventory of money received.

[pic]Armed Service Technician Responsible for the servicing and re-supply

of ATM machines, including replenishing currency, retrieving deposits and

monetarily balancing the machine. The job will involve driving an armored

vehicle, handling currency pick ups and deliveries,

JENNIFER L. FORT

303 Jeff Kimble Court Prichard, Alabama 36610

Phone 251-***-**** Cell 251-***-****

Email Address: *********@*********.***

Page 2 Resume

Armed Driver/Guard Driver/Guards will be responsible for pickup and

delivery of customer orders in accordance with a designated route, making

stops at a minimum of 30 customer locations daily. Crews typically consist

of two or three individuals and specific responsibilities will vary from

day to day.

Cash Management Services Teller Conduct deposit verification and/or

change order preparation using specialized counting equipment and

procedures. Separate currency, coin, and/or check deposits received from

bank, ATM, and/or commercial customers providing accurate count by

denomination. Prepare currency and/or coin change orders by denomination

for each customer assigned.

ATM Technician Responsible for servicing of the clients' ATM machines.

Technician will clear faults, restock the ATM, report false alarms or

faulty equipment and keep the site clean. The Technician may remove

deposits and may restock the machine with cash. The Technician provides

security support during vendor repair meets. The Technician works

proactively to prevent ATM down time.

Vault Teller/Clerk Account for and secure all funds transiting the

branch. Conduct piece count and/or dollar value verification and inventory

audits. Receive incoming customer liability from driver/guards during check-

in operations. Separate currency, coin and/or check deposits received from

bank, ATM and/or commercial customers providing accurate count by

confirming receipt of each piece. Prepare routes by sorting in-transit

cargo by each route or direct activity to coin and/or currency tellers.

Assign outbound manifests, LA2 or other company directed means of

accountability. Maintain accountability of vault items at all times,

providing effective chain of custody of all customer liability while in

vault control.

FLM Technician The First Line Maintenance (FLM) Technician is primarily

responsible for the proper maintenance and servicing of all ATM locations

Coin Specialist/Loader Uses automated equipment, the Coin Specialist is

responsible for processing loose, bagged coin into conformed rolls to be

packaged in various denomination boxes for daily customer change order

shipments. The position is a dual-function job, loader and boxer/packer.

Each function is performed in an alternating manner; i.e., alternating

positions per 4 hours or every other day.

07/1999 TO 02/2003 Alabama National Guard Mobile, Alabama

Mechanic-Maintaining of military truck, forklift operator, truck driver,

master truck driver, Assistant Maintenance Technicians. Secret Security

Clearance

10/1999 TO 05/2000 Circuit City Mobile, Alabama

Sale Associate-Customer Service, answering of telephone, opening and

closing of store, handling of cash till, data entry, ordering of requested

items.

09/1992 TO 06/1999 U.S. ARMY Fort Campbell, Kentucky

Mechanic-Team Leader, Squad Leader, Assistant Shop Foreman, truck driver,

forklift operator, inventory specialist, shipping and receiving of parts.

Security Clearance.

HONORS: Army Achievement Medal, Army Commendation Medal, Army Expert

Weapons Badge, Mechanic Badge, Army Physical Fitness Medal, Solider of the

Month, Good Conduct Medal

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