Customer Service Technician
Resume:
Lynn Conner
***** **** **, ******, ** *****
*********@*******.***
Objective
To obtain a job with your company enabling me to utilize my previous medical environment knowledge,
professional skills, strong organizational, and communication skills.
Summary of Qualifications
Knowledge of medical terminology, billing and coding
Ability to handle multiple tasks in a demanding environment
Excellent communication skills both verbal and written
Awareness of compliance guideline, HIPAA, and regulations
Effectively and hastily resolving insurance issue
Education and Training
Colorado Technical University Online
4435 N Colorado Springs, CO
802907
Computer Skills
Windows Vista, Windows XP
Computer knowledge with PowerPoint, Word, and Excel
Other Skills
Accurately type 55 WPM
Employment Experience
05/2005 – Present Wal-Mart Ionia
Pharmacy Technician
Accurately maintain customers files and inputting prescriptions
Properly checking in drug orders
Answering and resolving telephone inquires
Ability to work without direct supervision
Aptitude to effectively resolve insurance issues
10/1992 - 05/2005 CVS Pharmacy Lansing MI
Lead Pharmacy Technician
Outstanding customer services skills, handling customer complains, problems, and questions
Successfully completing company required Pharmacy Technician training
Corresponding with standard written procedures, guidelines, and state and federal regulations
Possess the ability to make decision, solve problems, and delegate responsibilities
Provided leadership qualities by being responsible for training all new technicians
Performing a variety of clerical duties
03/1991 - 10/1992 Gene's Auto Body and Repair Albertville, AL
Secretary
Professional answer all incoming telephone inquiries, and direct to appropriate department
Effectively recording incoming and outgoing expenditures
Maintaining appointment schedule for clients
Providing quality customer service
Responsible for ordering and maintaining proper inventory
Volunteer Work
Volunteer - Teacher Aid
Fund Raiser - Relay for Life
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