Customer Service Manager

Virginia E. Davis

*** ********* ***** *****

Cumming, GA 30040

770-***-****- Home

951-***-****-Cell

E-mail: ********@*********.***

SUMMARY:

. Resourceful, result oriented professional with 15 years experience in

management, supervision and training.

. Experienced in Workers Compensation system (defense and applicant

claims).

. Health and Life Insurance licensed.

. Computer proficient in Microsoft Word/Excel/ Quick Book and working

within a network environment.

. Proficient in Cal-OSHA Rules and Regulation

. Bilingual - Proficient in written and spoken English and Spanish

. Cal-OSHA Certified Trainer

. Storm Water Pollution Prevention certified

. CPR/First Aid Certified

PROFESSIONAL EXPERIENCE AND SELECTED ACCOMPLISHMENTS:

Home Depot Call Center, Georgia

2010- 2010

Employee Benefits and Human Resource Call Center

To service Home Depot employees in benefits selection information and

Company policies.

J Smith Lanier & Company, Georgia

2008- 2009

Client Manager, Benefit Service Call Center

Responsible for the reporting, auditing, trouble-shooting, over all go to

person for the second largest client account (10,000 employee account) in

the center.

. Develop policy and procedures guidelines for client management

. Develop tacking forms

. Heavy phone( enrollments, employee email requests, problems with

carrier, information of benefits)

. Health and Life Insurance licensed in Georgia, California, Florida,

Texas, Virginia, North and South Carolina, Alabama.

RCR Companies, California

2004- 2006

Safety Manager

Responsible for safety protocol for one of the largest plumbing divisions

within the company, (75 job sites, over 750 employees).

. Daily jobsite inspections walk jobsite looking for CAL-OSHA violation.

Identifying and recommending corrections of violation in standard

practice that can lead to potential injuries.

. New hire training for Spanish and English speaking employees.

. Tailgate training of jobsite Foremen and employees on safety

protocols.

. Driver's safety training.

. Workers compensation injury investigations and documentation.

. Manual updates, development of new forms and protocol.

. Warehouse and pre-fabricating building inspections.

Oltmans Construction Company, Whittier, CA. 1998-2004

Safety Administrator/Assistant

Coordination and enforcement of safety policies and protocols on multi job

sites applicable to field supervisors and employees, with specific emphasis

on Spanish speaking personnel.

. Tracked, maintained, and audited compliance of jobsite documentation

per requirements of Cal-OSHA and Barclays California rules and

regulations for construction sites related to site board posting,

weekly jobsite notes, Notices to cease, permits, etc.

. Analyzed and summarized injury facts and prepared timely compliance

reporting documentation for submission.

o Avoided penalties and lawsuits under the Workers Compensation

Claims system. (DWC-1, 5020 Insurance Claim and related

investigative forms for injury claims).

. Trained and assured compliance of newly hired supervisors and

employees in laws and rules governing construction industry, in order

to meet safety compliance requirements.

Updated and instructed supervisors/field employees on changes in Cal-

OSHA regulation, worker compensation principles / practices and

company policies.

Maintained / revised, training manuals, safety director's legal

references and files in compliance with rules and regulations of

proper business ethical practices.

Program reduced number and severity of injuries, avoided fines and

reduced company losses.

. Analyzed medical disability status.

o Actions reduced modification rate from carrier.

. Administered MSDS sheet maintenance, tracking and compliance of

Hazardous Material, per Federal and State regulations and avoided

potential penalties.

. Translated policies and procedures in English/Spanish

. Human Resource and Payroll Departments translator

o Translated benefit package information to New Hires.

o Interpreter - communicating need on behalf of Spanish

speaking employees.

o Prepared drug testing kits and New hire packages for Human

Resource Department.

Tri-Med Home Health Care, Riverside, CA. 1994-1998

Office Manager

. Coordinated administrative functions/nursing staff schedules, training

sessions, accounts receivable and payable payroll processing.

. Maintained billing /collection/data input.

. Conducted staff meeting and training sessions.

. Performed marketing services and responded to customer service calls.

. Served as an interpreter (Spanish).

. Audited 485 forms, Doctors orders and bills under Title 22 of the

State Medicare Compliances regulations to assure optimal payment and

prevent loss of benefit.

Virginia E. Davis - Medical Billing and Collections

1990 - 1994

Independent Contractor

. Provided billing and collection services to the private medical business

sector.

. Prepared and reviewed documentation for court appearances in Small

Claims Court or Workers Compensation Appeals Board.

. Presented recommendations for effective time management and

productivity, vacation coverage for management staff to assure a

smooth flowing and profitable business:

o William Dorn M.D. Inc.

o Plaza Medical Group/ San Bernardino

o Albert Simpkins M.D./ Riverside

o Goodridge Medical Group/ E. Los Angeles

o Westwood Lien Service

o Diversified Management

William Dorn, M.D., Inc., Los Angeles, CA. 1987 - 1990

Office Manager

. Developed profitable billing policies and procedures, timely legal

documentation turnaround for Workers Compensation and Personal Injury

cases.

. Represented facility in Small Claims Court and Workers Compensation

Appeals Board. Increasing company cash flow income by 50 % in

commission losses to agencies.

. Prepared / reviewed documentation for court appearances which

minimized losses due to untimely penalties and saved company 30 %

profit loss due to representation.

. Conducted staff training sessions and management meetings.

. Marketed services to attorneys and other medical facilities increased

cash flow by 15-20 % and developed business relationship to a

profitable margin.

. Maintained all banking functions related to: accounts receivable/ payable

and payroll.

. Maintained logbooks, ledgers and budgets for all supplies, equipment and

payroll expenses.

. Audited aging and activity reports for profitable collection practices.

Program development and implementation increasing productivity,

accountability, and time efficiency.

Glendale Federal Savings and Loan, Whittier, CA.

1977 - 1987

Savings Manager/Loan Processor

. Supervised and trained staff. Conducted staff meetings. Resolved

teller balancing problems and customer service issues.

. Responsible for vault management and security, auditing of teller

work, audit of ledgers and reports.

. Served as an interpreter and Notary Public for ten years.

EDUCATION

1974-1975 General Education Rio Hondo Jr. College

1975-1977 Biology/Art Cal Poly Pomona Univ.

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