Sharon Marie Klecko

Phone: 610-***-**** Mobile: 484-***-****

*** ******** ***** **** *******, PA 19380 Email: ablmn5@r.postjobfree.com

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SUMMARY OF QUALIFICATIONS

Professional individual with ten years' Sales and Service Management, seven

years Project/Account Management, five years training, five years

Accounting/Bookkeeping

Possess expertise with MS Word, Excel, PowerPoint, MS Project, Access,

eRoom, SAP Solution Manager, Peoplesoft, Visio, Lotus Notes, Outlook,

InfoPak and docketing software provided by CPi

Strengths include the ability to use creativity to handle the impossible,

to learn software programs rapidly, and to satisfy aggressive deadlines

with efficiency and accuracy

PROFESSIONAL EXPERIENCE

Cephalon, Inc. Malvern, PA

11/06 to 2/09

Docketing, IP Legal (4/08 to 2/09)

. Docketed patent activity and provided Counsel with an at a

glance summation of patent progress, examiner rejections

. Monitored due dates for responses, annuities, prepared reports

SAP Project Administrator (Contracted through The Dubin Group 2/07 to

4/08)

. Assisted in the facilitation of a large SAP Rollout Project

consisting of four site locations

. Organized, documented and tabulated data for analytical reports

for project progression and tracking

. Organized and maintained project and contract files such as

updates to Best Business Practices, Validation Processes and

Change Control

. Maintained Budget by tracking project expenditures (labor and

other costs) for project cost analysis

Human Resources Assistant (Contracted through The Dubin Group 11/06 to

2/07)

. Worked on Stock Option Project, updated various monthly HR

reports and performed quality check on payroll

Telegard, Inc Wayne, PA (Consultant at GMAC Mortgage, Horsham PA)

2005-2006

Voice Engineer/Project Manager

. Managed voice portion of projects for new office installations,

relocations and closings

. Determined appropriate telephone equipment, prepared proposals,

ordered phone service and monitored projects from start to

finish

AT&T, Wayne PA

1995-2005

Global Service Manager/Complex Order Specialty 1998-2005

. Served as dedicated service manager on a large health insurance

account

. Responsible for post sales activity and implementing complex

network services

. Managed and dispersed work to a team of service specialists

. Maintained project status and have acted as single point of

contact to customer

. Trained service specialists on various systems and negotiated

with provisioning centers to cover workload

Account Executive 1997-1998

. Sold and executed voice, data and Internet application sales,

negotiated new contracts and renewals

. Closed 100% of contract renewals and increased revenue by

providing solutions for customers including

. Teleconferencing to save on travel expenses and frame relay for

data flow at multi-location companies

Sales Representative 1995-1997

. Sold Voice and Data Services to customers in the Middle Market

strata

. Increased revenue 25% by selling new products and

identifying/implementing unbilled usage

. Worked on special pilot program handling account coverage in

remote areas of Georgia resulting in 27% revenue increase. Due

to the program's success, it was applied to similar geographies

throughout the US.

JOSEPH A BALSAMA, ESQ, Media PA

1991-1995

Office Manager/Legal Assistant

. Prepared and filed legal documents in a timely manner

. Responsible for client billing, AP, AR, balanced checkbooks

COMMODORE BUSINESS MACHINES, West Chester, PA

1988-1990

Account Executive

. Worked with Consumer Representative Firms

. Resolved service issues and handled sales activities on the

inside level

Associate Accountant

. Duties included cost accounting on equipment release, month end

financial reporting, expense reports, freight detail, monthly

spreadsheet reports, amortization schedules, sales forecasting

and projections

. Account Representative

. Handled inter-company transfers and South American orders

. Corresponded with international company locations (Germany,

Canada) on product availability

PETRO OIL/REIGNER'S PLUMBING & HEATING, Philadelphia, PA

1987-1988

Full Charge Bookkeeper

. Handled General Ledger, Trial Balance, Accounts Payable,

Accounts Receivable, Payroll for Union Employees, filing taxes,

month-end reporting, worked with auditors for yearly closeouts

MID-ATLANTIC MEDICAL SERVICES, INC, Bensalem PA

1984-1987

Sales/Service Representative

. Sold medical equipment to area hospitals and nursing homes

. Performed customer satisfaction surveys by making daily rounds

on cancer, burn, geriatric, pediatric, spinal cord injury,

comatose, and bedridden wards

. Trained all shifts of the medical staff on equipment

EDUCATION

Bachelor's Degree, Business Administration:

Immaculata University,

Immaculata, PA

Pursuing

Delaware County Community College,

Media PA

Some coursework

PROFESSIONAL DEVELOPMENT

Training Classes include:

Patent Docketing Seminars and Training

MS Word, Power Point and Excel Classes - Beginner, Intermediate and

Advanced

MS Project

Lotus Notes, Access, Peoplesoft, SAP, InfoPak, eRoom

Account Executive, Service and Technical Training Curriculum at AT&T

Contact this candidate