Customer Service Manager
Resume:
JAMES P. SMITH
Hamburg, New York 14075
Tel: 716-***-**** Cell: 716-***-****
Email: *************@***.***
OBJECTIVE
To obtain a position that utilizes my extensive background in operations and will provide opportunities for advancement
and professional growth.
PROFESSIONAL EXPERIENCE
NIAGARA TYING SERVICE, INC. Buffalo, NY
Plant Manager Jan 1992 Aug 2010
As Plant Manager, responsible for managing a three shift operation with 45 employees. Responsible
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for production, logistics, customer service and quality.
Point person for the U.S. and International customer service.
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Responsible for purchasing of all raw materials for production.
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Implemented and managed Standard Operating Procedures for all areas of manufacturing.
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Developed a Quality Control program for all operations which included pre testing and runtime
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testing insuring customer satisfaction.
Responsible for training and safe operation of plant machinery and equipment including driving a
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forklift, narrow isle truck and stand on electric pallet truck.
Plant Management Highlights
Responsible for the design, procurement and training of 12 converting machines from Germany.
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This technology revolutionized our industry, increasing output from 22 to 52 million meters per year.
Implemented a clean water distribution system which is compliant with customer requirements and
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FDA regulations.
Designed a software program for order entry, shipping, traceability, warehousing and invoicing. Also
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created packing lists and bills of lading.
Developed a new product line for smoke plastic casing for a special customer order.
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Designed and managed the construction of a new 52,000 sqft facility.
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Designed and upgraded the warehousing and distribution system which added 1000 pallet rack
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locations and improved picking and inventory accuracy; this in turn allowed the company to
contribute an additional 10% profit.
Designed a floor plan in six different departments that increased production throughput by 15%.
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Managed the expansion from a 5,000 to a 25,000 sqft building during the 1990’s,
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Instrumental in the growth of business which doubled over the last 10 years.
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Shop Floor Manager Jan 1987 to Jan 1992
Direct management of all work orders in production.
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Managed the packing, shipping and receiving all inbound and outbound orders.
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Responsible for operation of the warehouse and inventory accuracy.
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Direct responsibility for machine maintenance and operation.
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Machine Operator Oct 1984 to Jan 1987
Operate machinery in the production of artificial fibrous, cellulose, and plastic casings specifically
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used in the food industry.
Responsible for quality and maintenance of the machinery.
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