Inventory Management, Supply Chain, Customer Service

Qualifications Profile

Highly motivated and team oriented Service Operations and Logistics Manager

with more than twenty years of regional and global experience in customer

service and logistics management. Possess strong qualifications developed

over comprehensive experience in areas encompassing operational and service

logistics roles. Accomplished change agent, with demonstrated record of

successfully assisting in the transformation of the organization to

simplify processes to increase customer satisfaction.

Areas of Strength

Inventory Management ? Materials Management ? Maintenance Services ?

Freight Analysis

Selected Accomplishments

V Annual recoveries in excess of $300K Canadian GST $252K, DHL $136K

incorrect rate schedule.

V Instituted standard operation procedures for transportation service

providers in Latin America improving replenishment cycle time per

country.

V Actively managed 3PL to achieve outstanding KPI metrics in the areas

of service logistics operations and inventory control

V Leadership role to motivate and develop common planning, logistics

practices and to establish clear performance objectives

V Worked relationship with account management team and core operational

contributors within Siemens and client to deliver and meet committed

service levels and customer satisfaction goals of 95+%

V Reduced inventory on hand balance from $45M to $40M and increased

customer satisfaction from 85% to 95+%

Professional Experience

Hewlett Packard

GLOBAL LOGISTICS PROCUREMENT - CONTRACTS 2010-2014

. Work with Regional Procurement and Global Modal teams to ensure that

we have zero expired contracts

. Monthly reporting of AVL (Approved Vendor Listing) / Supplier Count

. Support Legal and Regulatory screening of anti-corruption laws with

all contracted suppliers, FCPA & UKBA. Manage any required corrective

actions

. Successfully implemented a web-based solution that enabled HP and

their contracted suppliers to sign documents electronically,

eSignature via Docusign

. Collaborate with Legal on contracts and negotiated details

3Com Corporation

GLS Logistics manager 2007-2010

. Monitor Freight and Duty for Global Logistics Services (GLS)

. Operations Monitor monthly carrier performance, for assigned carriers

and report OTD

. Annual recoveries in excess of $300K Canadian GST $252K, DHL $136K

incorrect rate schedule

. Prepare and distribute Supplier Scorecards for Quarterly Business

Reviews

. Processed all freight claims, update and maintain the weekly Freight

(GLS) spend reporting

. Performed freight payment exception reconciliation for freight

invoices, and maintain routings in SAP

. Conduct monthly carrier review meetings, establish and supervise

corrective action where needed

. Instituted standard operation procedures for transportation service

providers in Latin America improving replenishment cycle time per

country

. First line contact with 3PL warehouse, Order Management, and Planning

. Managed inbound freight for GLS, finished goods and raw material

. Reconciled issues and exceptions between international freight

forwarder and customs broker

Siemens IT Solutions and Services

OPERATIONS manager 2005-2007

. Managed and delivered 95+% Logistics SLA attainment for the AMI region

. Actively managed 3PL to achieve outstanding KPI metrics in the areas

of service logistics operations and inventory control

. Developed and implemented measurement targets reducing South America

material lead times and efficiencies from 50 days to 15 days

. Reduced inventory on hand balance from $45M to $40M and increased

customer satisfaction from 85% to 95+%

. Monitored transportation carrier to performance against committed OTD

metrics

. Perform invoice reconciliation to ensure that cost was aligned to

contractual T&C and researched and resolved any applicable invoice

pricing discrepancies

. Leadership role to motivate and develop common planning, logistics

practices and to establish clear performance objectives

. Worked across global functions in the areas of material planning, call

center and field services to deliver best practices for service

delivery, inventory management and asset control

. Worked relationship with account management team and core operational

contributors within Siemens and client to deliver and meet committed

service levels and customer satisfaction goals of 95+%

Nortel Networks, Billerica, MA

Senior Buyer / Planner - repair & services delivery 2000-2005

. Participated in extended NPI Service team representing Global Repair

and Data Services to ensure overall service readiness and repair

strategy were aligned to product general availability date

. Life cycle representative for NPI, Known Product Defects, ECO / FCO,

Quality recall analysis (GCIP) and EOL requirements

. Acted as liaison to provide global communication for service

readiness, product awareness and knowledge transfer

. Determined initial inventory provisioning and global deployment prior

to GA date with global team

. Ensure all system and service tools updates were complete and accurate

prior to product release

. Address and resolve global services concerns with product introduction

team and escalations

Other Experience

getronics 1998-2000

digital equipment corporation 1990-1998

Education

North Shore Community College, Beverly, MA

system knowledge

SAP

Distribution Requirements Planning System

Material Requirements Planning System

Microsoft Office Suite

Lotus

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