KAITLYN M. SPILKER

**** ******* **., *****, **** 44134

440-***-**** (h), 440-***-**** (c)

ablmlw@r.postjobfree.com

Work Experience

Children's Place

North Olmsted, OH

Assistant Manager

May 2009 - present

. Consistently meet sales quotas through evaluating weekly sales

performance of the store

. Responsible for coaching and training associates

. Responsible for replenishing inventory on the sales floor

. Overseeing associates, making sure they meet their goals and are

fulfilling their responsibilities

Chatter Box Hair Salon

North Royalton, OH

Receptionist

January 2009 - present

. Responsible for answering phones and booking appointments.

. Responsible for fulfilling all customer needs.

Golden Gate Capital - Express

Parmatown Mall, Parma OH

Sales Associate/ Manager

Great Northern Mall, North Olmsted OH

August 2004 -October 2008

. Required to meet strict sales quotas through evaluating weekly

sales performance of the store

. Responsible for floor sales and meeting credit card and sales

quotas

. Supervised employees on a regular basis, ensuring they were

fulfilling their responsibilities.

Professional Affiliations

. Member of the American Marketing Association at John Carroll

University

. Member of the American Advertising Federation at John Carroll

University

. Competed in the National Student Advertising Competition,

Lexington, KY, 2008

Summary of Qualifications

. Six years experience in retail stores with one year experience in

retail management

. Oversaw entire store's operations which included employee

supervision, marketing and promotions, and customer/employee

relations

. Maintained high standards of productivity and quality for ongoing

business growth and development

Relevant Skills

. Coordinate visual merchandise displays with attention to detail

. Performance management

. Customer service management

. Sales goals setting

. Staff training

. Cash control

. Proven ability to multi-task

Education

John Carroll University, Boler School of Business

University Heights, OH

Bachelor of Science in Business Administration

August 2005 - May 2009

Major - Marketing

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