Customer Service Sales

Eileen Gilchrist

*** ***** ****** *****

Webster, NY 14580

Cell: 585-***-****

ablml8@r.postjobfree.com

PROFESSIONAL OBJECTIVE

Customer Service, Operations, Materials Management, Retail Sales,

Planning, or a Related Area, utilizing my pertinent qualifications.

SUMMARY OF QUALIFICATIONS

. Background in operations support, planning, customer service and

management.

. Effective in group leadership (15-plus employees). Management

presentations, meeting facilitation for cross-functional groups,

and the alignment of diverse entities in the corporate decision-

making process.

. Computer skills: IBM: Windows 98 though XP; MS Word, Excel,

Access, PowerPoint, and Outlook.

PROFESSIONAL HIGHLIGHTS

Raymours Furniture Co Inc, Rochester New York

Customer Care Supervisor April 2010 to Present

PRIMARY FUNCTIONS, DUTIES AND RESPONSIBILITIES

. Coordinate all aspects of service and resolve problems on behalf of

customers; serve as the point person for all communication and

performance issues.

. Grow relationships with customers, focusing on the success of their

businesses.

. Take ownership of solving problems; develop opportunities for improved

service and increased customer satisfaction.

. Work with the Sales and Delivery Department to provide customer

service

First Niagara Bank, Webster Banking Center, Rochester, New York

Assistant Manager 11: 2002 to November, 2009

Provide management, guidance and coaching for 6 directly reporting

managers,

Ensure goals are met regarding multiple operations including quality

of customer service and efficiency of operations, Interface directly

with Vice-President and corporate.

. Oversee all Banking Center operations and customer service

issues. Supervise and coordinate the activities of all the Service

Representatives and Relations Bankers. Determine the proper bank

account services to meet business and customer requirements.

. Manage sales coaching and maintain referral goals and customer

service standards

. Support First Niagara Bank's Mission and Values Statements.

. Manage bank account administration which including opening and

closing accounts and updating signers.

. Manage and coordinate millions dollars business and accounts

investment for clients.

. Coordinate write the training manual, and trained bank tellers

in the Rochester region, ensure cross training to maintain office

effectiveness.

. Expertise in accounting and banking operations, coordinate

documentations as required by internal and external auditors and

maintain records that are required within First Niagara Banking

Systems.

. Ensure accounting rules are followed as they relate to cash and

dept, accruals as it is related to bank fees and interest is

properly reflected monthly.

Eileen Gilchrist, page 2

PROFESSIONAL HIGHLIGHTS

Ryder Integrated Logistics, Inc., Webster, New York

Billing, Payables, Receivables & Payroll Manager

(Xerox Corporation Account, 1994 to 2002

Responsible for accessing, compiling, monitoring, and presenting

financial data, functional and safety data from diverse cross-

functional groups to support cross-dock operation center. Functioned

independently in prioritizing and managing personal work load.

. Develop and manage staff and activities in the finance

department. Develop financial analysis reporting and monitor

financial performance. Oversee entire payroll operation.

. Manage safety incentive.

. Participated in location start up function, design, and

implementation of cross-dock operation center.

Rochester Community Saving Bank, Rochester, New York

Assistant Branch Manager, 2001 to 2002

. Oversee operational, administrative, tellers, sales and customer

services functions.

. Recruit, hire, cross-trained, motivates employee incentives,

performance evaluation and recognition.

. Directed teller operations of Brighton Branch.

. Provided customer service and developed customer retention and

sales programs.

. Balanced daily transactions, and cross-marketed a broad range of

bank products and services.

Additional Rochester Community Savings Bank experience:

Supervisor/Customer Service Representative

Assistant Teller Supervisor

Teller

EDUCATION

Paralegal Degree

St. John Fisher College Rochester, New York

Training and Development Program

Webster New York and Miami, Florida

Certificate

American Institute of Banking, Rochester, New York

License

Notary Public

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