Customer Service Physical Therapy
Resume:
Elvia Carlson, PTA
Whiteland, Indiana 46184
ablmkc@r.postjobfree.com
Dear Sirs:
I am interested in the opportunities that your company has available. Enclosed
is a copy of my professional resume. I am certain that my resume will provide you
with relevant information regarding my educational background and clinical
experiences.
I am seeking a position as a Physical Therapy Assistant where I will be able to
apply my educational knowledge while continuing to grow and develop my clinical
and technical skills.
I have been found by others to be a dependable individual who possesses the
desire to excel in each task that I undertake. My enthusiasm for the field of
Physical Therapy, combined with a clear understanding of the concept of team
performance, will translate into quality work and positive, functional outcomes for
my patients.
Please do not hesitate to contact me regarding any employment opportunities
available with your organization.
Kind Regards,
Elvia Carlson, PTA
ELVIA CARLSON
3277 Bristlecone Court
Whiteland, Indiana 46184
ablmkc@r.postjobfree.com
PROFESSIONAL QUALIFICATIONS
• Highly enthusiastic
• Compassionate caregiver
• Bilingual (Spanish)
• Conscientious and hard working
• Team-oriented
• Strong analytical skills
• Detail-oriented with strong problem solving and time utilization skills
• Effective written and oral communication skills
• Strong listening skills
• Strong customer service orientation, skills and experience
PROFESSIONAL EXPERIENCE
ELI LILLY & COMPANY, Indianapolis, IN August 2002-
Present The Lilly Answers Center, Customer Assistance Professional
• As subject matter expert, ensures optimal customer satisfaction by addressing the needs of
consumers and healthcare professionals by providing them with accurate, complete, consistent,
accessible and timely information
• Provides bilingual telephonic training, application, and troubleshooting support for injectable
medication devices
• Documents customer contacts (i.e. inquiries, adverse events and product complaints) according
to regulatory guidelines
• Documents thoroughly, concisely, and accurately in multiple databases to leverage information
across the business units to ensure that timelines are met
• Provides training, mentoring and support to employees within department
• Identifies unmet customer needs and communicates to internal business partners to
optimize customer interactions
ELVIA CARLSON (cont.)
PROFESSIONAL EXPERIENCE (cont.)
NOVAPRO Indianapolis, IN
PHYSICAL THERAPY ASSISTANT
• Maintained, restored and promoted overall health and fitness of patients by implementing
treatment plans created by the Physical Therapist in an outpatient setting
• Examined medical histories of patients
• Measured strength, range of motion, posture, muscle performance, motor function, respiration,
balance, and coordination of patient
• Assisted in developing care plans that described patient treatment and wellness strategies
ELKHART GENERAL HOSPITAL, Elkhart, IN
PHYSICAL THERAPY ASSISTANT
• Implemented treatment plans in an acute and sub-acute care environment
• Maintained, restored and promoted overall health and fitness of patients by use of whirlpool,
paraffin, joint mobilization, massage, heat, cold, and exercise under the supervision of Physical
Therapist
• Measured strength, range of motion, posture, muscle performance, motor function, respiration,
balance and coordination of patients
• Developed expertise in aquatic therapy, total joint programs and outpatient therapy
• Educated patients and caregivers on proper use and care of durable medical equipment (i.e.
wheelchairs, crutches, artificial limbs, braces)
NOVACARE, INC. (THURSTON WOODS VILLAGE)
PHYSICAL THERAPY AIDE
• Responsible for carrying out activities set by Physical and Occupational Therapists to enhance
total wellness for patients
• Assisted patients in range of motion, posture, strength, balance and coordination of patients
EDUCATION
Michiana College, South Bend, IN
Associate of Applied Science in Physical Therapy
REFERENCES
Available upon request
Contact this candidate