Customer Service Human Resources

Resume: Tramaine Everett

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Tramaine Everett

**** ***** ******

Pittsburgh, PA 15104

Phone: 412-***-****

Alternative Cell: 412-***-****

E-mail: t *********@*******.***

Objectives

Performance – driven human resources professional with experience in facilitating support services

and office management. Strong organization, customer service and communication skills with the

ability to independently plan and direct business affairs. Trusted advisor, liaison, and assistant. PC

P roficiency in MS Word, Excel. PowerPoint, Outlook, KRONOS, Oracle, PeopleSoft, Epi-Suite,

Shiftwise, and Internet

Core Knowledge & Skill

O rganized and Multi-tasked

Tactful, personable and work well with a wide range of people

H ighly Motivated and Determined

Talent Acquisition

Taken Graduate Level HR Law, Recruiting, Finance, Qualitative Research, Compensation, Human

Resources Information Systems (HRIS), and Organizational Behavior

Education

TUI University: MBA with a concentration in Human Resources (I n P rogress)

LaRoche College: Graduate Certificate - Human Resources Generalist 12/2008

Point Park University: Bachelor of Science Degree – Business Management 04/2005

ICM School of Business and Medical Careers: Associates Degree – Business Administration 04/2001

P rofessional Experience

University of Pi ttsburgh Medical Center (UP MC)

02/2006 – Present

Human Resources Assistant 03 /2008 - Present

Perform front end recruitment by screening various applicants in PeopleSoft and routing qualified

applicants to the appropriate recruiter/hiring manager

H ired new employees into our PeopleSoft system

Screen and directed telephone calls/walk-ins, take accurate messages and respond to HR related

questions

T ype correspondence and run weekly/monthly reports

Send files to receiving BU/HR department

M aintain calendars and arrange meetings for HR Professionals in Outlook

C reate and maintain resource files with HR forms and brochures

Resume: Tramaine Everett

Complete HR professional data entry as needed (i.e. employee call offs)

M aintain and update clearances for candidates including pre-employment physical appointment

i nformation and background check status

F inalize the completion of new hire paperwork

Schedule and plan temporary service staff meetings

Fax, copy and file HR related paperwork

Complete special projects as assigned by HR Professionals

University of Pittsburgh Medical Center (UPMC)

Reception I I 02 /2006 – 03 /2008

Perform front-end recruitment functions that include verification of demographic on internal

application

A ttach internal application to requisition number

Verify employment dates/titles for employment reference checks or loan inquiries

A nswer applicant/employee basic questions about benefits, payroll, etc.

P roduce 50+ badges a day

M aintain 3 security levels of access badges for security doors and elevators

M aintain all record-keeping

E nter collected ID information into the PeopleSoft system

Collect money for replacement badges

Secure ID equipment at all times

Keep supervisor informed of department request with all level of administration, staff, and

volunteers

I D L th rough Ventu ri Staffing (Tempora ry Assignment)

12/2005 – 02/2006

Payroll / HR Assistant

Ran reports utilizing KRONOS

Pulled up exception and absent reports

Verified data

F iled vacation request, life insurance, medical and dental benefits, w-2 form, and other paperwork

Put together employee packets

Kept records of current/past employees and old or terminated employment information

Office Team

09/2000 – 02/2006

Administrative Assistant

Worked in administrative assistant positions for various companies throughout the Pittsburgh area

I n tegrated Mo rtgage Solutions

11/2004 – 06/2005

Assistant Account Manager

Deposited, disbursed and sent claim checks to homeowners with damaged property

Monitored the use of claim checks

P rocessed claims

M aintained a list of property

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Resume: Tramaine Everett

PNC Bank

01/2002 – 10/2004

National Financial Services Consultant

I dentify financial needs of customers

Recommended PNC Bank products and services to meet customer needs

Resolved customer concerns

P recision Response Corporations

12/2000 – 06/2001

Customer Service Representative

I dentified customer needs

Resolved inquires

Dial America

07/1999 – 12/1999

Telemarketer

Solicited sales; Maintained database; Verified orders; Handled inquires

U rban Youth Action

03/1996 – 03/1997

Youth Staff Secretary

G reeted potential employees

A ttended youth staff meetings

Developed packets of information for visitors/board

M aintained information in computer system

REFERENCES AVAILABLE UPON REQUEST

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