Customer Service Sales
Resume:
Alisha Odom
Columbus, Georgia 31907
Summary of Qualifications
Ten years experience in Customer Relation. Strong Oral and written communication skills,
very analytical, strong organizational skills, excellent problem solver, can maintain multi-
task projects.
Work History
AFLAC
Customer Service Representative II
April / 2009 to April / 2010
Answer phones to respond to general customer inquiries, invoice questions, and customer
complaints. Research billing issues and misapplied payments, identify, research and resolve
customer issues using the computer system. Transfer customer calls to appropriate staff.
Account Service Specialist I
May / 1997 to April / 2009
Reconcile incoming payments with invoices, contact accounts to verify how payments
should be applied if no documentation is received, process refunds as well as update name
and address changes.
BLUE CROSS BLUE SHIELD
Clerk I
Sept / 1994 to May 1997
Job duties included stocking, ordering supplies and distributing faxes.
CAMELOT MUSIC
Assistant Manager
June / 1987 to Sept /1994
Performed sales work, took inventories, reconcile cash with sales receipts, kept operating
records, prepared or directed workers preparing merchandise displays.
EDUCATION
Graduated-Columbus High School June 1986
Attended Columbus State University 1986
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