Quality Manager

Eric S. Dean

Quality Manager

**** *********** ****

Winder, Georgia 30680

Cell 706-***-****

**********@*****.***

Summary of Qualifications

Extensive experience in precision manufacturing processes, quality

management system standards, quality improvement processes, safety, quality

and manufacturing management requirements. Technically, my fortes are in

CNC machining, casting, stamping, welding, coatings and assembly processes

with primary focuses in customer satisfaction, supplier development,

organizational development, continuous improvement, workforce training, and

the mentoring /management of junior operators and technicians. In today's

economy my skills would be most advantageous in assessing manufacturing

process efficiencies, identifying improvement opportunities, minimizing

waste and initiating positive change while employing proven quality

improvement techniques to assure product quality and process efficiency.

I have a proven track record as a change agent where my solutions have

reduced non-conforming product rates, significantly cut warranty claims,

slashed customer complaints, and enabled my employers to implement and

maintain quality management systems standards utilizing a team /process

approach in ramp up, relocation / transfer and come-back facilities.

Experience

TRW Automotive (Tier 1 Brake Systems Manufacturer) Oakwood, GA

Machining Quality Engineer - ISO/TS-16949, ISO 14001 June 2007 - January

2009

. Managed all CNC machining production operations including CMM & in-

process inspections

. Managed 18 CNC Operators, 12 CNC Technicians, six Quality Technicians

. Co-Managed Quality Department for six months in the absence of a

titled Quality Manager

. Developed, implemented and managed documentation and training in

preparation of ISO/TS certification audit

. Performed internal quality system/process/product audits in accordance

to ISO / TS certification standards

. Implemented corrective actions & continuous improvement projects using

Lean Manufacturing and Six Sigma techniques

. Presented 8D and corrective action reports in powerpoint presentations

to customers

. Designed and implemented Skills Development Plan for hourly employees

. Reduced cost by enhancing confidence in raw materials through managing

supplier quality development initiatives

. Developed, implemented and managed reject reduction plan

. Performed Root Cause analysis to identify product quality and process

efficiency improvement needs

. Wrote control plans/PFMEA/policy/procedure/work instruction

Hayes Lemmerz International Inc. (Tier 1 Aluminum Alloy Wheel Manufacturer)

Gainesville, GA

Quality Supervisor - ISO/TS-16949, ISO 14001 April 2007 - May 2007

. Managed team of eight Quality Technicians and two Quality Engineers

. Identified, developed and implemented Lean Manufacturing and Six Sigma

projects

F & P Georgia Manufacturing, Inc. (Tier 1 Suspension Subframe Manufacturer)

Rome, GA

Stamping & Welding Quality Engineer - ISO/TS-16949, ISO-14001 July, 2005

- April 2007

. Managed a team of eight Quality Assurance Technicians.

. Developed and managed PQCT and PFMEA

. Managed (PPAP), (IPP) and (APQP) packages for customer approval

. Led ISO / TS-16949 Systems, Control Plan and Product Quality Audits

. Built and led Continuous Improvement teams using Lean Manufacturing

and Six Sigma techniques

. Performed Root Cause analysis to identify product quality and process

efficiency improvements

. Issued and managed in-house trouble reports, corrective and preventive

actions, engineering change requests/notifications

. Created, approved and implemented organizational quality policies,

procedures and instructions

Accomplishments:

. Developed reject reduction plan to be implemented at US and Canadian

Facilities

. Reduced internal nonconforming product by 46%

. Reduced customer complaints by 75%

Enkei Florida, Inc. (Tier 2 Aluminum Alloy Wheel Manufacturer)

Jacksonville, FL

Quality Control Assistant/Document Control Clerk - QS-9000 September,

2001 - July, 2005

. Managed QS 9000; implement ISO 14000 & TS 16949 quality management

systems.

. Managed customer trouble reports and warranty claims.

. Managed Kaizen and Continuous Improvement initiatives using Lean

Manufacturing and Six Sigma techniques

. Wrote, and implemented quality, safety, & environmental policies,

procedures & work instructions.

. Managed quality records, ISO / TS systems documentation and process

control data.

. Implemented & managed corrective and preventive actions.

. Evaluated & managed process control plans and process failure mode

effects analysis.

. Led quality management system, process & product audits.

. Performed receiving, in-process & finished goods inspections.

. Performed supplier quality assessments and approvals.

. Evaluated and implemented safety, environmental and quality training.

. Performed process and equipment capability studies

. Calibrated and assessed product quality measurement systems.

. Performed root-cause analysis & developed poke-yoke (mistake proof)

countermeasures.

Accomplishments:

. 2003 recipient of First Coast Manufacturing Association (FCMA)

outstanding employee "Crane Award".

. Developed and implemented cross functional Safety Committee.

. Appointed Environmental Steering Committee member

Vulcan Manufacturing (Machining Job Shop) Jacksonville, FL

CNC Machinist - ISO-9000 August, 2000 - September, 2001

. Set up, operate, edit and maintain 3 axis CNC Lathe and CNC Mill.

. Utilized precision measure instrumentation for in-process quality

inspection

Riley Gear Corporation (Tier 1 Precision Gear Manufacturing) St.

Augustine, FL

CNC Machinist - QS-9000 March,1999 - July,2000

. Set up, operate and maintain 3 axis CNC lathe and 5 axis CNC hobbing

mill.

. Performed in-process quality inspection.

. Certified by Society of Manufacturing Engineers as a Manufacturing

Technologist

U.S. Filter Corp. / Fluid Dynamics Div. (Polymer Filtration System

Manufacturer) Deland, FL

CNC Machinist - ISO-9002 August 1996 - February,1999

. Set up, operate and maintain 3 axis CNC lathe.

. Performed in-process quality inspection.

Accomplishments:

. Implemented tool management system for greater inventory control and

cost per unit justification.

. Appointed Safety Committee Chairman.

. Reduced injury / incident occurrences by 60% through performing

regular safety audits.

Heric Precision, Inc. (Machining Job Shop) Clermont, FL

CNC Machinist - ISO-9001 April 1993 - August, 1996

. Set up, operate and maintain 3 axis CNC lathe.

. Performed in-process quality inspection.

. Safety Committee Member

United States Navy Pearl Harbor, HI

FireControlman - September, 1988 - April, 1993

. Operated, maintained and troubleshoot Mk-86 Gunfire control data

system and associated peripherals.

White Rose Nursery (Agricultural Retail Supplier) Eustis, FL

Landscape Maintenance Supervisor - February 1985 - September 1988

. Coordinate landscape maintenance schedule for five retail stores.

. Managed two, three man work crews.

Calvert Coat, Inc. (Garment Manufacturer) Middletown, NY

Production Manager - July 1980 - January 1985

. Managed pre-assembly and assembly departments to meet customer and on-

time delivery requirements.

. Performed in-process quality control inspection to ensure conformance

to customer expectations.

. Performed operations and process capability time studies.

Computer Skills

Microsoft Word, Excel, PowerPoint, Outlook; Lotus 1-2-3, Notes; SAS JMP6,

EtQ Solutions, Minitab, Visio

Education

Florida Metropolitan University, Jacksonville, FL Master of Human Resources

Management, July 2006

Stetson University, Deland, FL Bachelor of Business Administration,

December 1998

Lake-Sumter Community College, Leesburg FL Associate of Arts, December 1996

Systems Technology Institute, Altamonte Springs, FL Associate of Computer

Engineering Technology, September 1986

New York Military Academy, Cornwall-on-Hudson, NY JROTC - Honor School of

Distinction, June 1979

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