Maintenance Software
Resume:
Randy J. Hutchinson
________________________
Noblesville, IN 46062
ablmgx@r.postjobfree.com
Background Summary
17+ years in planning, budgeting, installing and maintaining network
and desktop computer systems in specialized and corporate environments.
Ability to recognize problems quickly, providing a cost efficient
resolution to the issue in a timely manner. I am capable of adapting to new
technologies quickly.
Certifications
A+; Network +; Security +; MCP
Work Experience
Long Term Care Group, Carmel, IN: System Administrator January 2009-
March 2010
. Microsoft Server 2003, 2008; Installation, administration,
backup, clustering
. SQL 2000, 2005, 2008; Installation, backup; query writing
. Exchange 2003, 2007; Installation, mail store management,
mailbox maintenance, backup, public folder administration,
end user configuration through active directory
. Active Directory, GPO implementation, all account maintenance
. VMWare; VSphere, ESX; Creation of new servers, maintain
existing servers, creation of desktop systems within virtual
environment
. Citrix; Installation, general maintenance of the farm, end
user configuration
. SCCM; Interface usage for installation of packages
. HP hardware systems with SAN; Installation, General
maintenance, hardware configuration
. Window XP, Windows 7; All facets of the installation and
support of desktop platforms
. CommVault 7 backup solution; Installation and configuration
of client on new servers, performed upgrades weekly to all
250+ servers in the enterprise
. Orion monitoring software; General usage, Used GUI to review
issues mainly with Citrix and SQL servers within enterprise
. Avaya VOIP system, Call Center configuration including
Witness desktop monitoring interface; Creation and
maintenance of phone extensions, installation of Witness to
the desktops and tied the PC to the extension of the Call
Center advocate
. Veriant Quality monitoring interface with Avaya Call Center
systems; Configuration
. Cisco routers and switches; Configuration and maintenance
. Perform all network account maintenance for Carmel office
. Perform critical updates to all core software systems in the
enterprise for global structure
. Primary support across multiple platforms for Carmel office
Call Center
. On call for 24/7 support for global corporate setting
including offshore vendors
. Primary IT liaison with Conseco and SHIP for IT
infrastructure access across multiple domains
. Local office desktop support
. Maintained Carmel office hardware depot
. Provided support to company's Nashville, TN Call Center
location
Waterfield Bank, Carmel, IN: Network Operations February 2008-January
2009
. Server 2003; Installation, administration, backup
. Windows NT; Maintenance, database backup
. Exchange 2003; Mailbox maintenance, backup; mail store reset
if required
. SQL 2000, 2005, 2008; Installation, backup; limited query
writing
. Cisco routers and switches; Configuration and maintenance
. Perform all network account maintenance
. Responsible for all network usage policies including access
to critical data
. Creation and implementation of GPO's into the enterprise
. Full 24/7 support for core banking systems
. Perform critical updates to all core software systems in the
enterprise
. Responsible for all backup protocols and procedures
. Create documentation for all procedures implemented
. Plan and implement infrastructure changes
. Assess and procure all hardware and software requirements
. All IT phases of new office construction, including wiring,
circuit ordering and implementation, hardware and software
Robert Half, Indianapolis, IN: Field Engineer September 2007-December
2007
. Working at Reverse 911 as onsite installer and trainer
. Windows Server 2003: Administration; LAN/WAN; DHCP, DNS
configuration; Software installation
. Windows XP; Installation; Configuration; Maintenance;
Registry
. SQL database configuration
. Installation and configuration of Reverse 911 proprietary
software
. Barracuda firewall troubleshooting
. Importing of client provided GIS mapping and telco data
. Geocoding data into usable maps for web interface
. Telephony punchdown and testing
. Training end users on product usage and maintenance
Sprint-Nextel, Overland Park, KS & Indianapolis, IN:
Technical Support Analyst III October 2000 - March 2007
. Provide support for executives and employees within the
wireless division
. Install, troubleshoot, and administer software platforms
including:
. Windows Server 2003, 2000, NT 4.0: Administration; GPO;
LAN/WAN; TCP/IP configuration; Software installation;
Domain and workgroup environments; In-depth knowledge of
registry
. Exchange 2003; administration, mailbox management through
active directory
. Windows XP, 2000, NT 4.0 Workstation: Installation;
Configuration; Maintenance; Registry; Hardware
configuration through software; Client services for
Netware; In-depth knowledge of registry; LAN/WAN; TCP/IP
configuration; Software installation with corresponding
hardware (if required)
. 95, 98, Me: Software installation; Registry; Network
connectivity
. Office 97, 2000, XP, 2003: Word; Excel; Works; PowerPoint;
Outlook; Access; Project; Visio
. Internet Explorer; Setup; IP addressing
. Citrix; client installation
. Peoplesoft
. pcAnywhere32; Dameware; Netmeeting
. SMS, Tivoli remote management software
. Install and maintain hardware including:
. Cisco Routers and Switches; Configuration and maintenance
. Dell systems maintenance certifications
. Intel-based systems; PCI/ISA/EISA environments
. IDE, Serial ATA platform
. FAT 16; FAT 32; NTFS format architectures
. Dual video systems
. USB architecture
. Dell Optiplex series desktops and Latitude series laptops
. IBM Thinkpad series
. Toshiba Tecra and Portege series laptops
. HP Printers, Canon, Ricoh, and IBM multifunction devices
. Palm; Ipaq; Sony Clie; Windows CE
. Sprint PCS phones
. 3Com NIC's; Hubs; Switches; Zircom
. Cisco 350 series wireless LAN
. Linksys; Net Gear
. CAT-5 (UTP); RG-59 BNC; Fiber; Telephony cabling
. Install, troubleshoot, and provide feedback on the latest PCS
handset hardware and software as it interfaces with the PC
and network environments
. Test and provide feedback on new software initiatives by the
IT department and its interaction with Sprint-Nextel clients
at Sprint World Headquarters
. Execute One Sprint initiatives within the wireless division
. Sprint proprietary software
. All facets of IT support at the 22 Sprint-Nextel retail
stores in Indiana
. Support for Automated Payment machines in retail locations
. Network administration at three office sites and retail
locations
. Nortel PBX administration at three office sites and two
switch sites
. Responsible for maintaining hardware break/fix depot for
Indiana
. Responsible for all major printer maintenance at all Indiana
locations
. Responsible for all backup operations at the two office
locations in Indianapolis
. Support for all Sprint-Nextel employees in Indiana
. Responsible for IT setup and maintenance of the Sprint-Nextel
Experience at the Indianapolis Motor Speedway during annual
NASCAR race
Computer Concepts, Lenexa, KS: Field Engineer June 1996-June 2000
. Developed network and client systems, providing clients with
multiple options and features for any budget submitted
. Provided 24/7 software and hardware telephone support to
approximately 3000 clients worldwide
. On-site and remote installation of NT, 2000 or Novell
servers; Provided all configuration training needed for
proper operation
. Software repair using Novell utilities
. Administer and use Novell Zenworks and Groupwise
. Carbon Copy 6 (DOS), Carbon Copy for Windows, and Carbon Copy
32; pcAnywhere32
. Install and configure SCSI 1, SCSI 2, SCSI 3; Narrow and wide
configuration; Standard and LVD drive types; Adaptec SCSI
controller specialty
. Constructed all necessary cabling for the automation system
including full network implementation
. Evaluation, installation, and implementation of automation
computer system for on-air use at radio stations
. Trained clients on the operational methods of the automation
system including recording and playback
. Configured and trained clients on Computer Concepts equipment
to recognize and act on external audio sources and controls
. Configured and installed interface with third party traffic
software and music scheduling software resulting in proper
code to interface with automation system
Academic History
. Techskills; MCSE course work
. Southwest Missouri State University; General Studies; 1984-
1991
References available upon Request
Contact this candidate