Customer Service Administrative Assistant

DEBORAH WAGNER

**** ******* ****** *****

Austin, Texas 78749

512-***-**** (h)

512-***-**** (c)

*********@***.***

OBJECTIVE Seeking a position as a key organizational representative,

drawing upon well-developed interpersonal skills, utilizing

knowledge of exceptional customer service; Microsoft Word;

Excel; MRI.

EXPERIENCE

07/07-02/10 GRUBB & ELLIS REALTY INVESTORS, Austin, Texas

Administrative Assistant - Served as liaison for the Senior Vice

President of Asset Management between Leasing Brokers and

Leasing Coordinator in the corporate office.

Responsibilities included, but not limited to: Lease

transmittal memos/letters; Investor letters; Worked closely

with attorneys, leasing brokers, investors, property

managers; Contact for Downtown Austin Alliance.

CRESCENT REAL ESTATE, Austin, Texas

02/99-06/07 Administrative Assistant/Office Assistant/FACES of Change

Coordinator-High-profile property management office that

was nationally recognized 7 consecutive years for Customer

Service Excellence by BOMA and CEL & Associates.

Administrative Assistant; CTI; processed invoices; liaison

between Management Office, maintenance department and

tenants; general office related tasks; plan building

parties; tenant anniversary parties; coordinator of FACES

of Change (3 year partnership which supports local

elementary schools in their communities). Coordinator of

FACES of Change golf tournament in 2007, raising $30,000

02/98-12/98 CRESCENT REAL ESTATE, Dallas, Texas

Receptionist/Office Assistant - Temporary work with commercial real

estate owner/operator in the management division.

Receptionist, data entry, liaison between maintenance

department and tenants, general office related tasks.

12/93-04/98 CHARTER FLIGHT ATTENDANT

EXPRESS ONE INTERNATIONAL, Dallas, Texas

WORLD AIRWAYS, Philadelphia, Pennsylvania

AMERICAN INTERNATIONAL AIRWAYS, Ypsilanti, Michigan

Flight attendant on 727; 747; DC-10

Based in Dallas; New York; New Delhi; Jeddah-flew sport

charters; Hajj; Teachers Movement in Egypt; Trained to deal

with various customs and cultures.

1993. VOICE RETRIEVAL CENTER, Dallas, Texas

Sales Associate

1988. ERLE RAWLINS, JR., REALTORS, Dallas, Texas

Sales Assistant/Media Representative

1977. Previous Experience as Salesperson/Bookkeeper for a custom

jeweler.

EDUCATION TEXAS CHRISTIAN UNIVERISTY, Fort Worth, Texas

B.F.A. - Commercial Art: 1975; Member Pi Beta Phi

Sorority.

AWARDS 1995-Won "Best Attitude in Class"-Express One International;

2000-Voted Employee of the Quarter-Crescent Real Estate;

2002-Star Award for exceptional achievements-Crescent Real

Estate;

2007-Won "AISD Mentor of the Year".

PERSONAL * Articulate organizational representative responding

positively to situation

dynamics. Strong

customer service orientation.

* Extensive travel experience including a seven-week

stay in Dijon, France

through the American

Institute for Foreign Study. Attended summer school

at the University of

Hawaii.

* Interests include Photography; mentoring; travel;

gourmet cooking.

REFERENCES FURNISHED UPON REQUEST

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