Customer Service Manager
Resume:
Natalie Trisdale
Houston, Texas *******.********@*****.*** (713)
OBJECTIVE
Executive Assistant position with an established and respected company in
the Houston, Texas
SUMMARY
Talented and innovative Administrative Professional with extensive
organizational and secretarial experience. Proven leadership ability to
organize events, communicate strategy and accomplish top quality results
with a "can-do" attitude. Experienced in administrative support, corporate
planning, team management and other associated tasks. Good written and
oral communication skills including experience with confidential and
sensitive issues. Technical skills include Microsoft Office: Excel, Word,
PowerPoint, Access and Outlook, as well as Aware Manager, a risk management
and insurance certificate tracking program.
Selected Achievements:
? Organized internal committees for annual corporate events and
successfully achieved positive results each year.
? Continually recognized and promoted within each company employed
through hard work, dedication and a strong work ethic.
Other Experience:
Project Management City Compliance Corporate Event Planning
Change Communication Performance Improvement Operational Reporting
People Management Customer Service Reporting and
Benchmarking
PROFESSIONAL EXPERIENCE
Hines Interests, LTD 2006-
current
Senior Administrative Assistant
Houston, Texas
Accountable for administrative operations including client service delivery
and customer satisfaction for Fortune 500 companies, including (but not
limited to) ExxonMobil Corporation. Provide point-of-contact support for
tenant issue resolution, event scheduling and daily/monthly reports.
> Support the General Manager, Property Manager and two Assistant Property
Managers as well as back-up support to Vice President in Management
Assistant's absence.
> Responsible for maintaining all tenant and vendor certificates of
insurance.
> Organization of high rise certification training classes, maintaining
fire wardens and mobility impaired lists for multi-tenant building.
> Management of tenant emergency notification system database.
> Corporate event coordinator for multiple property locations.
> Maintain tenant and numeric files ensuring all contracts, leases and
correspondence are properly filed.
> Assist management with annual budget process.
> Responsible for monthly electricity, cleaning and variance reports, as
well as daily security reports and other various tracking assignments.
> Provide quality assurance review of outgoing documents and memos to
various tenants.
Regus Business Centre
2002-2006
Customer Service Representative 2004-2006
Houston, Texas
Responsible for booking meeting rooms, including catering, equipment use,
and set up of internet connections while maximizing suggestive selling
techniques to increase revenue & return business.
> Provided outstanding customer service to both our internal and external
clients.
> Upheld accurate and efficient monthly spreadsheets for, client building
passes and phone data.
> Organized and booked Video Conferencing meetings for internal and
external clients.
> Worked with IT in trouble shooting client internet and phone connectivity
issues.
> Became a recognized performer throughout the region.
Customer Service Representative 2003-2004 Seattle,
Washington
Successfully executed revenue-generating services which included word
processing, preparation of spreadsheets/presentations and other
typing/creative projects or clients.
> Maintained schedule for daily conference room bookings, including video
conferencing.
> Ensured conference rooms and common office areas are continually kept
neat and orderly.
> Coordinated office moves and set-up of new clients.
> Responsible for ordering office supplies, catering and other services.
> Achieved positive results through hard work and dedication.
Receptionist 2002-2003 Seattle,
Washington
Successfully executed revenue-generating services which included word
processing, preparation of spreadsheets/presentations and other
typing/creative projects or clients.
> Established rapport with clients and became a liaison for issue and
problem resolution.
> Ensured conference rooms and common office areas are continually kept
neat and orderly.
> Assisted with office moves and set-up of new clients.
> Responsible for ordering office supplies and other services.
> Provided professional phone answering services through multi-line pc
software system.
Irene Pugh Bookkeeping
2001-2002
Secretary
Houston, Texas
Managed ongoing relationships and contributed to the success of the
business
> Responsible for meeting, greeting and establishing rapport with clients.
> Answered multi-line phone system.
> Light typing and filing.
> Handled confidential documents.
EDUCATION
North Harris Community College, Houston, Texas
. Courses taken towards a degree in Business Administration
Contact this candidate