Management Quality Assurance
Resume:
Tina R. Burgett
Jasper, Alabama 35503
Telephone: *Work: 205-***-**** *Cellular: 205-***-****
*Home: 205-***-****
Email Address: **********@*****.***
Summary of Skills/Qualifications: Superior management/organizational
skills with ability to effectively supervise and direct a diverse
workforce, well-recognized strong delegation and time management skills to
increase efficiency and office productivity. Experienced in developing,
directing and maintaining comprehensive patient financial service programs
related to the viability of Revenue Cycle Management. Thoroughly
trained/experienced in all aspects of healthcare/human resource management,
including: Business office operations to include reception,
registration/cashiers office, billing/insurance, collections, records,
policy, procedure; Manage accounts payables/receivables,
purchasing/contracting and inventory of supplies, strategic planning,
employment recruiting, interviewing, hiring, orientating, evaluating,
discharging, training/continuing education, employee and labor relations,
benefits administration and worker's compensation. Excellent communication
skills, including, public speaking, listening, and technical writing.
Extensive understanding and in-depth working knowledge of CPT and ICD-9
coding systems and transcription management. Up-to-date computer skills;
analytical and decision-making abilities; thorough research skills;
business/accounting experience, and well-experienced in marketing and
financial reporting.
Skills of Potential Value: .Business Minded/Financial Accountability
.10 years Healthcare Management experience; including revenue
cycle/accounting management
.Superior Organization/Time Management Skills .Proven Team Leader/Team
Oriented
.Excellent Communicator .Experienced Manager/Problem Solver
.Recognized for Community Outreach/Public Relations
.Proven Leadership Ability for Special Assignments/Sensitive Projects
.Ability to Work Under Pressure with Fast-Approaching Deadlines
.Excellent research skills, analytical and decision making abilities
Professional Experience:
Employer: Walker Baptist Medical Center
3400 Hwy. 78 East
Jasper, Alabama 35501
Phone: 205-***-****
Contact: Presently Employed
Dates: January 23, 2006 until Present
Job Title: Manager of Patient Access
Duties: The duties of this leadership management position include:
directing and managing the daily operations of the Patient Access/Business
Office Department; including the, Main Admitting/Patient Registration
Services Department, One Day Surgery, ER Registration, Resource/Central
Scheduling, Pre-Arrival, Financial Counseling, and Outpatient Registration
Service areas. In this fast paced and challenging position, I demonstrate
effective leadership by developing, coordinating, directing and maintaining
comprehensive admissions programs related to the viability of the
Hospital/Physician Group Revenue Cycle; including managing the hospital
charity program and bad debt initiatives; insurance follow-up including
measurement of collection activities as well as properly managing ongoing
collection initiatives; working with Physician Groups while Coordinating,
developing, implementing and revising strategic planning processes to
improve organizational effectiveness; Providing leadership and guidance to
other leaders and staff in goal setting, problem solving, resource
management, and outcome achievement; Collaborating with ancillary
departments to research, coordinate and create systems and problem solve
ongoing issues that affect departmental/organizational goals; Demonstrating
fiscal accountability for department resources and achieve outcomes within
allocated resources; and Incorporating quality improvement and patient
satisfaction data into reporting structures. Responsible for department's
operational excellence by ensuring the department delivers quality services
in accordance with applicable policies, procedures, professional standards,
legal requirements, JCAHO and Joint Commission requirements and assist the
Vice President, Chief Financial Officer in strategic planning activities
such as process improvement reporting, budget/financial analysis,
statistical and critical care value data reporting. Currently serve as a
Leadership Essentials Consultant for Baptist Health Systems Human Resource
Talent Management Team providing directors, managers and supervisors with
leadership excellence training objectives such as: transition to
leadership, effective communication, developmental contracting, driving
performance through feedback, rewards and recognition, and individual
development planning and team feedback. Active member serving on numerous
committees, such as Compliance Committee, Forms Committee, IT Steering
Committee, Revenue Cycle Management Committee, Through-Put Team, Emergency
Department Committee, Walker Baptist Leadership/Department Head Team,
Leadership Walker County, Leadership Essentials Training Consultant Team
and Professional Business Women's Association.
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Employer: FOX6 WBRC TV
1720 Valley View Drive
Birmingham, Alabama 35209
Phone: 404-***-****
Contact: Mrs. Adrienne LoRay
Dates: October 27, 2003 until January 2006
Job Title: Director of Human Resources
Duties: The duties of this executive level position include:
directing and managing the daily operations of the Human Resources
Department; including recruiting, interviewing, wage/salary administration,
benefits and policy & procedure administration, employee relations,
applicant tracking, and affirmative action compliance and monitoring.
Skilled in labor relations and contract negotiations along with developing
standards of performance/evaluation of personnel, and initiating
recommendations for personnel actions; investigating disputes/grievances
and recommending corrective action; maintaining personnel files with
appropriate documentation, and terminating employees; Responsible for
establishing departmental goals and objectives for operation; coordinating
with the Vice President of Finance in recommending and developing
department operating budget (ensuring budget compliance), and communicating
with department heads in all areas of operation. Active member serving on
numerous in-house committees, such as employee appreciation, safety/workers
compensation, quality assurance/quality improvement, and FOX6 executive
management operations committee.
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Employer: Shadescrest Health Care Center
PO Box 1012
Jasper, Alabama 35501
Phone: 205-***-****
Contact: Mrs. Stephanie Cassola
Dates: November 11, 1998 until October 16, 2003
Job Title: Director of Human Resources
Duties: The duties of this highly professional position included:
directing all day-to-day human resource functions for A 107 bed nursing
home and rehabilitation facility, while specifically adhering to
establishing departmental policies and procedures involving the management
of compensation programs, pay administration, records management,
recruiting, interviewing, selecting, training/orientating, and assigning
departmental staff. Skilled in labor relations and contract negotiations
along with developing standards of performance/evaluation of personnel, and
initiating recommendations for personnel actions; investigating
disputes/grievances and recommending corrective action; maintaining
personnel files with appropriate documentation, and terminating employees;.
Responsible for establishing departmental goals and objectives for
operation; coordinating with administrators in recommending and developing
department operating budget (ensuring budget compliance), and communicating
with department heads in all areas of operation. Active member serving on
numerous in-house committees, such as employee appreciation, safety/workers
compensation, quality assurance/quality improvement, and recruitment/staff
retention. Handling employee disputes, terminations, and quick/rational
decision-making on a variety of issues is considered routine
responsibilities.
Employer: Olsten Home Health Services
85 North Walston Bridge Road
Jasper, Alabama 35504
Phone: 800-***-****
Supervisor: Mrs. Billie Voce
Dates: May 6, 1998 until October 1, 1998
Job Title: Personnel Director/Records Coordinator
Duties: The duties of this rewarding and fast-pace position
included: supervising all activities in medical records department, billing
department, and payroll department. Maintained all patient/client and
employee records; completed administrative review of all clinical records;
maintained control procedure for all active and inactive files; maintained
detailed and accurate tracking log system for all incoming physician
orders; managed standardized deficiency alert process to insure all
patient/client charts were current/complete; participated in quality
assessment and improvement activities; and supported participation of all
appropriate staff; provided information enabling speedy collection.
Performed periodic "root-cause analysis" of data for check-and-balance and
identified opportunities for improvement. Functioned as service
representative, requiring constant interaction with caregivers, office
employees, Insurance companies, department heads, and business leaders
throughout the local area. Completed or delegated all ordering, inventory
management, and distribution of medical supplies, and submitted "timely
reports." Frequently involved in implementing and maintaining standardized
operational processes in compliance with company directions and
policies/procedures, legal requirements, and regulatory mandates.
Employer: CardioVascular Associates, PC - Dr. Richard Kim's Office
3400 Highway 78 East
Jasper, Alabama 35501
Phone: 205-***-****/ 205-***-****
Supervisor: Mrs. Rita Johnson
Dates: Feb. 1995 until May 1998 (Dr. Richard Kim's office merged
with CVA in 1997)
Job Title: Physician Office Manager
Duties: The duties of this rewarding position included: Managing
assigned physician practice to ensure optimal efficient daily operations.
Coordinating physician and associate staffing schedule with Medical
Director and/or Coordinator. Ensuring the availability of adequate
supplies and resources to achieve the most efficient operating conditions
possible. Monitoring financial performance, including daily charge
records, operating statistics, financial reports, and budgeting.
Collaborating with Third Party Billing Vendor(s) to ensure timely, accurate
and complete patient encounter records and appropriate billing. Monitoring
accounts receivable and accounts payable activity for efficient, effective
management. Corresponding with internal and external customers to ensure
coordination of patient care. Provided excellent customer service in all
interactions.
Education:
Graduated:
Date of Graduation: July 30, 2003
Master's Degree of Science in Management
(Concentration in Human Resource Management)
Troy State University
Distance Learning Division
Troy, Alabama 36082
Graduated:
Date of Graduation: May 09, 1998
Bachelors of Science Degree (BS), Business Administration
Stillman Management Institute
Bevill I Class
PO Box 1430
Tuscaloosa, Alabama 35403
Graduated:
Date of Graduation: August 17, 1995
Associates Degree of Science (AS), Business Administration
Bevill State Community College
Box 800
Sumiton, Alabama 35148
Graduated:
Date of Graduation: June 02, 1989
Curry High School
155 Yellow Jacket Drive
Jasper, Alabama 35503
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References:
Excellent personal and professional references available upon request!
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