Customer Service Insurance Agent
Resume:
Debra L. Brendeland
Huxley, IA 50124
********@****.***
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SKILLS Customer Service, Sales (Insurance Agent), Bookkeeping,
Office Management,
Secretarial, Computer and Office Equipment
COMPUTER
PROFICIENCIES Microsoft Word, Excel, Outlook, Publisher, PowerPoint,
Filemaker Pro,
Dreamweaver, Adobe, and Quicken Books
ABILITIES
DEMONSTRATED Customer service, managing daily operations,
secretarial/clerical duties, data entry, create and
distribute promotional materials, facilitate programs,
program management, information research and dissemination,
webmaster, payroll preparation
EXPERIENCE
SOS Staffing
May 24, 2010 - Present
Quality Service Corp., Des Moines
May - August 27, 2010
. Temporary receptionist, completing service invoice,
receiving payments,
and general office duties.
USA Staffing
August 26, 2008 - Present
Iowa Department of Insurance, Des Moines
November, 2009 - January, 2010
. Data Entry temporary work for year end SHIIP
reporting
Iowa Workforce Development, 150 Des Moines St. Des Moines
April 8, 2009 - August 26, 2009
40 Hours per Week
. Worked in the different sessions of the CICS
Mainframe
. Answered questions and took information over the
phone regarding scheduling Fact Finding interviews
. Input data for Unemployment Employer Statement of
Protest (Notice of Claim - 201A)
. Worked with confidential materials
Merit Resources, Urbandale
August, 2008 - April 8, 2009
(* Returned to Merit Resources September, 2009 - December,
2009 for open
enrollment temporary work)
40 Hours per Week
. Prepared packets for enrollment of benefits
. Audited employee benefits
. Input data for payroll
. General secretarial duties
ISU Extension - Story County
Office Manager
June 1, 1994 - April 18, 2008 Nevada, IA
40 Hours per Week
. Managed daily operations for office and staff
. Assisted Story County Extension Director with
secretarial duties
. Created and distributed promotional materials to the
media for educational programming
. Facilitated programs & program management
. Prepared minutes, maintained records, and produced
reports for the Story County Extension Council
. Demonstrated customer service by gathering,
researching and relaying information to the clients
of Story County
. Acted as webmaster for
www.iastate.extension.edu/story
. Performed bookkeeping using Quicken programming
software
. Assisted staff in programming preparation
NovaCare/Orthopedic Services
Office Assistant/Orthotic Fitter
1992 - 1994 Ames, IA
. Performed fitting of soft orthotics
. Provided bookkeeping duties
. Executed clerical duties including scheduling, filing claims,
and
correspondence
. Utilized computer programs and software
OTHER
EXPERIENCE
Tutor and Teacher's Aide; Redlands Community Schools;
Redlands, CA
Insurance Agent; Iowa Bankers Association; Des Moines, IA
Insurance Agent; Knapp Tedesco Insurance Company; Ames, IA
EDUCATION Ellsworth Jr. College Business School Iowa Falls, IA
Business/secretarial degree
DMACC, Insurance Program Ankeny, IA
Associate degree with emphasis in the insurance program
REFERENCES AVAILABLE UPON REQUEST
Alissa Douglas
USA Staffing
6989 University Avenue
Windsor Heights, IA
Carolyn Manning
Retired Story County Extension Education Director
211 Valley View Circle
Nevada, IA 50201-2634
Vicki Bingham
Manager/SHIIP Program
Iowa Department of Insurance
330 Maple Street
Des Moines, IA 50319
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