Customer Service Manager

VENESSA WADE

**** ****** ****

Melbourne, Fl ****5

Phone: 321-***-****

Cell Phone: 321-***-****

ablmck@r.postjobfree.com

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EDUCATION

Health First, Medical Terminology-2009

Brevard Community College, Basic Law Enforcement Academy, Certificate-2002

Space Coast Health Institute, Emergency Medical Technician, Certificate-

2000

Indian River Community College, Dental Assistant Program, Certificate-1999

Brevard Community College-18 credits toward AA degree in Business

Administration

PROFESSIONAL EXPERIENCE

Alpha Homecare and Therapy Agency, Fl 2010-Present

Community Liaison

. Marketing

At&t Cellular Express Plus, FL 2009-2010

Sales Representative/Manager

. Customer service for At&t

. Sales of Cell Phones, accessories, wireless and home services

GSI Commerce, FL 2008-2009

Customer Service Representative (Seasonal)

. Answered telephone and assisted customers with online purchases and

issues.

At&t Cellular Express Plus, Fl 2008-2008

Manager

. Customer service for At&t

. Sales of Cell phones, accessories and services

City of Rockledge, Fl 2002-2007

Police Patrol Officer

. Patrolled the streets of the city. Served and protected Citizens.

Operated radar, issued citations for speed, careless driving and

driving while intoxicated. Respond to emergency calls,

. autoaccidents, domestic violence, medical assistance, and alarms.

Served warrants, made arrests and wrote reports on crimes.

Coastal Health Systems of Brevard, Fl 2000-2002

Non-Emergency Transport

. Transportation of patients to and from medical facilities via non-

emergency ambulance.

. Assisted law enforcement, corrections and hospitals with transport of

Baker and Marchman Act patients to mental health facilites.

OMNI Healthcare, Fl 2000-2000

Administrative Assistant

. Appointment Scheduling.

. Preparation of patient charts, and patient referrals.

. Handled billing, posted payments.

. Answered multiple phone lines, coordinated patient needs with

attending physician.

Melbourne Internal Medicine Associate, Fl 1999-2000

Patient Financial Service Clerk

. Routed multiple incoming phone calls to the appropriate destination.

. Coordinated and tracked insurance claims with multiple carriers.

. Data entry and insurance co-payment collection.

Great southeast Carpet Max, Fl 1999-1999

Receptionist

. Responsible for ordering and receiving new shipments.

. Handled the store inventory.

. Answered multiple phone calls and filed purchase orders.

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