Sales Customer Service
Resume:
DAVID C. KEENEY
*** *********, *********, ** *****
***** * ******* ****, ***** Creek, AZ 85142
***********@***.***
***********@*******************.***
SALES & MANAGEMENT CAREER PROFILE
Core Knowledge & Skill Areas:
. Customer Relationships
. Solutions Selling Strategies
. Service Strategies/Solutions
. Contract Negotiations
. Niche Market Development
. Process Redesign/Streamlining
. Sales Pipeline Expansion
. Team Training & Mentoring
. Regulatory Compliance Issues
PROFESSIONAL EXPERIENCE
DAVID KEENEY DYNAMICS January 2009-Present
Queen Creek, AZ/ Westfield, MA
President/Owner
Auto Sales /Lease/Management & Process Trainer/Recruiter
. Sole author of copy written lease training syllabus. Sample on Home
Page of web site.
. Visit my web site at www.davidkeeneydynamics.com.
. Develop professional sales/lease/conduct/cultural processes around
owners' specifications for 20 to 50 sales people in multi-location
enterprises within an agreement time.
. Successfully implement improvement process to increase profits through
intelligent business practices.
. Train and maintain proper staffing for clients to ensure optimal sales
performance.
. Sales and Management seminars.
Lia Automotive Group 2004-2009
Enfield CT/Albany NY/Northampton MA
General Manager/Operations Director
. Successfully established new dealership in market for Dealer Principal
and Volkswagen of America, including construction planning, equipment
purchase, staffing, and budgeting of $14M facility.
Lia Automotive Group (cont'd) 2004-2009
Enfield CT/Albany NY/Northampton MA
General Manager/Operations Director
. Decision maker for store including:
o Factory correspondence & communications
o Profit and loss
o Budgeting and expense
o Personnel of 30 employees, including 4 managers
o Day-to-day operations of automobile sales and service
o Facilitation of employee training, development, and awards
o Check signer
Father's & Sons Automotive Group 2002-2004
West Springfield, MA
General Sales Manager/Sales Trainer
. Developed professional sales/lease/conduct/cultural processes around
owners specifications for over 50 sales people in multi-location
enterprises within a one-year agreement time.
. Successfully implemented improvement process to increase profits
through intelligent business practices.
. Trained and maintained proper staffing to ensure optimal sales
performance.
PrivilegeONE Networks, LLC 2000-2002
Vero Beach, Florida
Director of Corporate Training/National Sales Manager
. Developed sales presentation for PrivilegeONE corporate bancard, a
global partner with Fleet Bank Na. program by conducting focus
meetings with over 500 corporate retailers; this process featured the
use of Goldmine contact management, telemarketers to conduct research
on prospects, customized direct marketing pieces, a dedicated business
development staff, and an extensively tested sales presentation.
. Developed the training syllabus for the national sales force and
conducted the training of all sales and business development
professionals employed by PrivilegeONE. The syllabus featured the
PrivilegeONE sales process, the sales presentation itself, advanced
business to business sales skills, operational and support requirement
analysis, and implemented and infused the Fleet Bank/PrivilegeONE
culture to all internal and external customers.
. Developed the training syllabus for the installation and service force
called Area Support Managers, employed by Fleet Bank Na/ PrivilegeONE
Topics included business-to-business sales, adult learning,
facilitation, Internet and Networking fundamentals, and the use of
PrivilegeONE's proprietary system.
HALF-A-CAR Inc./ Reynolds Transformation Services, Inc. 1995-2000
Lancaster, PA
Operations/Sales Consultant
. Created change and increased profits department wide within Corporate
retail enterprises specializing in all transportation based needs and
their manufacturers including Ford, Winnebago, Searay, Egg Harbor,
Honda, Piper, Boeing International, and many others, spanning the
entire United States and Canada.
. Interacted with Corporate management team and trained, evaluated, and
implemented improvement process to assist clients in becoming more
effective in business operations per their requested/required
specifications.
ACHIEVEMENTS
. Voted Volkswagen of America's "Number 1 Customer Service Index Dealer"
nationally
. Chrysler's "Customer Service Index" award, 27% percent above national
average
. Presidents club "Dealer of the Year Award" Chrysler Credit Corporation
Top 5%
. Named to Volkswagen/Audi Ag global operations council
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