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Customer Service Systems

Location:
Amarillo, TX, 79103
Posted:
August 30, 2010

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Resume:

BENJAMIN S. CORPUS

**** * **** **.

Amarillo, TX 79103

[H] 806-***-****

[C] 512-***-****

ablm9v@r.postjobfree.com

CAREER PROFILE

* Systems Installer

* Combat Net Radio Systems

* Cable Repairer for Computer Systems

* Inventory Control/Asset Management

* Key Control

* Data Collection/Compilation/Presentation

* Work Flow Analysis/Prioritization/Scheduling

* Calm Under Pressure/Proactive Problem Solver

* Resource Allocation/Time Management

* Project Planning/Coordination/Management

. 5 years experience of Exceptional knowledge and hands-on experience in

all facets of systems integrations

. Comprehensive knowledge Inventory Control/Customer Service/

Security/Distribution

. Strong record of contributing to Quality Outcome/Productivity

Improvements/Profit Performance

. Decisive and results-oriented; team player; articulate and concise;

hard-working and dependable

. Computer literacy: All facets of Microsoft Office Products, Windows

based operating systems, Cisco Systems, Mobile Tracking Systems and

CAISI

. Military Training: Signal Support Systems Specialists, Information

Assurance Security Officer Course, CPOF (Command Post of the Future),

Systems Administration Supervisor, Windows based Operating Systems

Training, CAISI, TIMS (Tactical Internet Management System), Cisco

Systems, TAC SAT (Tactical Satellite), FBCB-2 (Force 21 Battle Command

Brigade and Below) and EPLRS (Enhanced Position Location Reporting

System)

. Typing skills: 53 WPM

PROFESSIONAL WORK EXPERIENCE AND AREAS OF EXPERTISE Obtained

& Hold Security Clearance

United States Army-SGT/E-5 [MOS 25U20], 2000 to

2006 Availab

le: Immediately

...Established work priorities / Organized schedules / Assigned duties...

...Responsible for system networks / Established procedures and

guidelines...

...Determined personnel requirements / Indoctrinated new personnel /

Evaluated performance...

...Created, implemented, and conducted training programs / Assessed

effectiveness and deficiencies...

...Provided expertise and advice . . .

Signal Support Systems Specialist, Fort Hood, Texas, January 2000- June

2006

. Trained in information awareness

. Integrated 290 computers upon return from Iraq into the Fort Hood

Network

. Installed and upgraded software, programs and system patches to ensure

system functions

. Administered computer users tests and informed users of regulations

pertaining to DOD networks and systems

. DOIM Help Desk Operator for the Fort Hood Installation managing full

DOD network and helping end users

Signal Support System Specialist, Baghdad, Iraq, March 2004 - March 2005

. Installed, operated and maintained AM/FM radio systems, SINGARS FM

radios, and Mobile Subscriber Computerized Units

. Programmed frequency radios and multi-channel transmission systems

. Established Secure and Unclassified local area networks and routers,

maintained servers that supported a battalion

. Installed, repaired and spliced cables and wires for computer and

telephone communications in both burial and aerial positions

. Maintained all convoy tracking devices to ensure safety and

communicability

BENJAMIN S. CORPUS Page Two

Courier, Austin Anesthesiology Group, Austin, TX, October 2008-June 2009

*Driving to medical facilities to pick up/drop off billing,

credentialing or supplies.

*Processing Medical Billing while ensuring proper filling of documents

to submit for pay.

*Transferring of Fentanyl from office to where MD or CRNA needing for

(OBA) Office Based Anesthesia locations.

Runner, American Bingo, Austin, TX, March 2007- November 2008

* Runner on the floor selling cards and pull tab events, handling a

maintaining a cash bank.

* Cashier selling games and computers for sessions, while maintaining a

balance on register bank.

* Bookie handling all cash for the bingo hall. Balancing, processing

payouts and building deposits

L2 Technical Support Representative, Dell Inc, Round Rock, TX, November

2006 - April 2007

* Provided customer service support for new and current medium users

with Dell platforms

* Provided resolution to problems with hardware and software pertaining

to mediums while dispatching and replacing

platforms or hardware needed to resolve issues with

customers/businesses

Signal Support System Specialist, Fort Hood, Texas, September 1999 -

October 2006

* Installed, tested, and troubleshot mobile antenna systems, vehicle

tracking devices, and combat net radio systems

* Trained and utilized information to carry classified materials

CIVILIAN EDUCATION:

Colorado Technical University, BSIT Information Technology - Software

Systems Engineering Concentration, Current

Certification, Network System Administrator, U.S. Army, Fort Hood, TX, 2003

Certificate, Operating Systems and TCP/IP, U.S. Army, Fort Belvoir, VA,

2003

Certificate, US Army Information Assurance, U.S. Army, Fort Belvoir, VA,

2002

Certificate, Planning and Implementing an Active Directory, U.S. Army, Fort

Belvoir, VA, 2002

Certificate, Implementing Active Directory Users and Groups, U.S. Army,

Fort Belvoir, VA, 2002

Certification, Signal Support System Course, U.S. Army, Ft. Gordon, GA,

2000

High School - Graduate Diploma



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