Customer Service Life Insurance

Princella Day

*** *** ****** **

Birmingham, AL *5211

Home: 205-***-****

ablm9u@r.postjobfree.com

Cell: 205-***-****

Experience

Sitel

Work Force Management Coordinator

Birmingham, AL

December 2008- Present

Focuses on maintaining, entering and managing associate information and

schedule requests within the site and each campaign. Responsible for

answering associate scheduling questions and interacting with the account

scheduler. Additional responsibilities include, but not limited to;

entering new hires and processing terminations, approving shift swaps

within the center, processing PTO (Paid Time Off) requests prior to finals

schedule runs, updating associated schedule rankings internally/externally,

updating associates proficiencies/availability profiles, maintaining

associate mapping tables and ensuring that associates are assigned to the

correct campaigns.

Sitel

Customer Service Rep

Birmingham, AL

June 2008- December 2008

Directly responsible for taking inbound calls to answer Verizon Wireless

customers questions concerning their wireless equipment and billing

information. Responsible for taking payments and posting the payments to

the customer's account. Research customer's account when there has been an

error in their bill. Credit refunds to customer's account when necessary

and order phone and wireless equipment.

Darryl Walker Temp Service

Photographer Assistant

March 2008-May 2008

Assist photographer in setting up equipment to take pictures of daycare and

preschool kids. Worked for Little Angels through temp service. Assist

photographer in loading and unloading equipment. Made sure kids were in the

right poses and assist in putting on their outfits to take their pictures

in. Went to classrooms to get the kids to come and take their pictures.

Taxx Enterprises

Jan 2008-Feb 2008

Tax Processor Assistant

Gathered all documents for state and federal income taxes to be processed.

Made copies of W-2 and identification. Made sure that all documents were

signed by client and went over their taxes with them to let them know an

estimate of how much their federal would be or how much they would owe.

Answered multi-line phone when customers called about their income tax

return status.

RGIS

Inventory Specialist

Dec 2007

Conduct inventory counts of clients' merchandise. Inventory Specialist used

hand-held technology to aid in the data collection. Work on site at our

clients-on the sales floor, in stock rooms and warehouses.

N2K Trading Academy Inc.

System Analyst/Accounts Receivable/Payable Representative

Birmingham, AL, USA

May 2002 - August 2007

Directly responsible for providing technical and administrative support for

the office software system and 10 personnel. Customer service to all

independent reps in the data base. Resolve issues concerning reps

transactions with credit cards and checking accounts which included posting

transactions and crediting their accounts. Applied payments to customer's

accounts with cash, credit cards and checks. Ran the commissions files for

the company and printed checks. Consult with users and managers to

identify operating procedures and to clarify program objectives are

functioning. Review, analyze and modify programming system. Inspect, test,

diagnose software and report any problems to technical support. Perform

preventative maintenance on company equipment to include debug, modify and

troubleshoot all existing systems. Install, download, configure software

applications, run updates, and maintain equipment inventory and asset

control procedures. Track and reported project issues and perform other

duties as assigned.

Protective Life Insurance

Senior New Business Analyst

Birmingham, AL, USA

November 1998 - April 2002

Provide Administrative support in assisting the Underwriting Department by

reviewing, analyzing, conducting and researching rates for assigned states

on insurance policies. Assist in preparing rate package proposals to ensure

proper review for approving insurance policies applications by ensuring the

policies and procedures of the Underwriting are followed. Screened all

incoming and outgoing calls including mail distribution, filing, copying,

scanning documents, scheduling appointments, preparing letters, memos,

faxes, project reports and proposals. Manage and maintain all (PLI)

correspondence files along with communicating and gathering insurance

information for agents within the company. Enter data from life insurance

policies. Issue polices according to underwriters instructions. Resolve and

keep underwriter requirements current. Provide the company's customers

with written status notifications regarding their business. Order various

reports necessary to generate commissions for the company's agents. Verify

premiums and make accounting entries

State of Alabama (Dept of Conservation)

Administrative Support Assistant II

Montgomery, AL, USA

May 1996 - October 1998

Provide daily administrative support to the Marine Police Division by

answering all incoming and outgoings calls on a 5 multi-line phone and

directing to the appropriate person. Created and maintain the (DCNA) filing

system, updates, edit and coordinate meetings in Microsoft Outlook.

Prepared memos, letters, tables, faxes, and labels for files, envelopes,

binders, inserts for hanging folders using Microsoft Word. In addition,

directly supported the State of Alabama Marine Police Division by using the

keyboard to input the (AMPD) boat registrations. Worked specifically in the

(AMPD) database along with verifying, reviewing, all information to ensure

it was entered into the proper format and data was processed correctly.

Distribute materials for boat and test registration

State of Alabama (Dept of Revenue)

Data Entry Operator II

Montgomery, AL, USA

March 1994 - May 1996

Directly supported The State of Alabama Revenue Department by operating the

keyboard in entering the State of Alabama Income Tax Returns, Alabama Car

Tags and Car Titles into the organization database. Inputted alphabetic,

numeric, and symbolic data from source documents and imaged documents into

the computer while following the format on the screen. Processed, reviewed,

verify, and turn-in all assigned documents in the proper format. Keyed and

verify State of Alabama income tax returns. Keyed federal audits corporate

income tax returns, various sales taxes and car titles.

Education

Stillman College

BS

Tuscaloosa, AL Major: USA

Major: Computer Science/Business Administration

Attended From 1985 - 1987

Graduated May 1987

University of Alabama (Tuscaloosa)

Tuscaloosa, AL Major: USA

Major: Computer Science. /Business Administration

Attended From 1980 - 1982

Did Not Graduate

University of Alabama (Birmingham)

BS

Birmingham, AL Major: USA

Major: Computer Science/Business

Attended From 1982-1983

Did Not Graduate

Wenonah High School

Birmingham, AL Major: USA

Graduated May 1980

Professional Qualifications

Knowledgeable of the Following:

Microsoft Word

Microsoft Excel

Microsoft Power Point

Microsoft Outlook

Corel Word

FORTRAN

Basic

COBOL

Pascal

Internet Explorer

Customer Service (Telephone and Face to FaceMon)

Data Entry

Faxing

Filing

Copying and Scanning Documents

Alpha Numeric Inverted Keyboard

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