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Customer Service Manager

Location:
Laredo, TX, 78040
Posted:
August 30, 2010

Contact this candidate

Resume:

Oscar L. Martinez

**** ********* **.

Laredo, Texas 78040

956-***-****

ablm9q@r.postjobfree.com

August 30, 2010

Dear Hiring Manager,

I am applying for the Receptionist. At your convenience, I'd appreciate

the opportunity to discuss the position and my candidacy with you. You can

find my resume attached.

I am looking to bring my administrative skills, oral and interpersonal

communication skills internally to succeed with your company.

Pertinent experience and skills for the posted position include:

*Administrative history. With my time in the Marine Corps serving as a

Radio Section Head, some of my main responsibilities were to account for

and inventory over 8.6 million dollars worth of communications assets, data

entry and interpersonal communications. I also answered phones, scheduled

meetings, appointments and served as the administration chief for a platoon

of over 32 staff members.

*Familiar with Microsoft Office computer software.

*Desire to excel. With my experience I have been trained to meet deadlines

and work great under pressure. I, as well, enjoy a fast-paced environment.

I can be reached at any time through my email or cellular phone.

Thank you for your consideration; I look forward to hearing from you soon!

Very Respectfully,

Oscar L. Martinez

Oscar L. Martinez

1013 Benavides Street

Laredo, Texas 78040

Cell: 956-***-****

ablm9q@r.postjobfree.com

OBJECTIVE: Seeking a position as a Receptionist.

SUMMARY OF QUALIFICATIONS

. Bilingual- English and Spanish

. Familiar with customer service

. Managed and supervised employees

EXPERIENCE

2006-2010 Radio Section Supervisor / Radio Operator - United States

Marine Corps

. Oversaw and managed 32 staff members

. Trained 45 members in the communications field

. Accounted for and inventoried $8.6 million worth of communications

equipment

. Responsible for delivering mail to the work section (Mail Clerk)

. Performed clerical tasks such as filing, sorting, copying and

inputting

. Scheduled appointments, answered phones and confirmed meetings

. Used Microsoft Office

. Generated new and improved ways to account for and manage over 600

pieces of communications assets

. Identified qualified and career-oriented employees who eventually

joined advanced communication and ground security forces

. Demonstrated effective customer service skills and problem solving

skills while distributing and receiving over 100 highly sensitive and

secured items weekly

. Performed single channel communications through high, very high, ultra

high frequencies and satellite capabilities

. Completed Sergeant's Distance Course which concentrates on the

knowledge of English, grammar, composition and leadership

. Volunteered over 18 hours and coordinated colleagues to volunteer 91

hours for Toys for Tots over an 8 day period

. Recognized by directors as a hard working employee and received

recognition by the senior members of the United States Marine Corps

2005-2006 Cashier - Wendy's Restaurant

. Performed food handling requirements

. Responsible for equipment cleanliness

. Customer service responsibilities

. Made change and kept an accurate account of register's money

2005 Tax Expert - H & R Block

. Prepared federal and state tax returns

. Trained colleagues in the preparation process of state and advanced

federal tax returns

. Became familiar with the federal regulatory guidelines

2002-2004 Lead Cashier / Cashier - HEB Grocery Store

. Provided excellent service with plenty of customer interaction

. Collected payment for customer purchases

. Demonstrated suggestive selling techniques

. Bagged groceries for customers

. Monitored and managed potential front-end shrink

. Made change and kept an accurate account of register's money

. Answered product related questions for customers

. Ensured company food safety and sanitation expectations were achieved

by following HEB's standard operating procedures

. Supervised front-end employees and ensured high customer service

expectations were being accomplished

. Received certification through the Texas Alcohol and Beverage

Commission

EDUCATION AND TRAINING

. Bachelors of Arts in Political Science with a minor in Communications

from Texas A&M International University-Expected graduation May 2013

. High School diploma from Laredo R&T Martin High School

. Specialized training through the United States Marine Corps in

leadership and communication

. Completion of 27 long distance learning courses through the Marine

Corps Institute

Work History

United States Marine Corps

Dates Employed: August 2006 - August 2010

Address: Camp Schwab, Okinawa, Japan Phone: +81-315-***-****

Job Title: Cpl

Supervisor: Roy Hardesty (MSgt) Phone: 513-***-****

Email: ablm9q@r.postjobfree.com

Final Salary: $2094

Employment Gap: May 2006 - August 2006 Preparing for the Marine

Corps

Wendy's

Dates Employed: August 2005 - May 2006

Address: 7727 Wurzbach Rd. Phone: 210-***-****

San Antonio, Texas 78229

Job Title: Cashier

Supervisor: Marc Leone (Store Manager)

Final Salary: $6.50 per hour

Employment Gap: April 2005 - August 2005 Preparation for move to

San Antonio

H&R Block

Dates Employed: January 2005 - April 2005

Address: 1501 San Bernardo Avenue Phone: 956-***-****

Laredo, Texas 78040

Job Title: Tax Expert

Supervisor: Roxie (Supervisor)

Final Salary: $8.00 per hour

Employment Gap: September 2004 - January 2005 Taking tax preparation

classes

HEB Grocery Store

Dates Employed: March 2002 - September 2004

Address: 7811 McPherson Rd Phone: 956-***-****

Laredo, Texas 78045

Supervisor: Rosalinda Valero (CCOM)

Final Salary: $8.75 per hour

References

Name: Reymundo Rodriguez

Location: Camp Pendleton, California Contact Info: 619-***-****

United States Marine Corps - Cpl

Name: Abigail Blair

Location: Laredo, Texas Contact Info: 956-***-****

Texas A&M International University

Name: Roy E. Hardesty

Location: Camp Schwab, Okinawa, Japan Contact Info: 513-***-****

Email:

ablm9q@r.postjobfree.com

United States Marine Corps - MSgt

*NOTE: Okinawa, Japan is 14 hours ahead of Central Standard

Time*

Name: Jamey Copeland

Location: Dover, Delaware Contact Info: 910-***-****

University of Delaware



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