Customer Service High School

ANGELA R. PERRY

*** ********* *******

Apex NC **502

Cell 843-***-****

ablm6v@r.postjobfree.com

CAREER OBJECTIVE

Secure a position where my existing skills in the areas of administration and customer service can be utilized by a

progressive and innovative company.

EXPERIENCE

SERCO (11/2007- 01/2008)

Military Personnel Specialist

Fort Belvoir, Virginia

In support of the Military Personnel Division served as receptionist and Id Card Processor for active duty service

members and their family members. Answered and screened telephone calls, assist visitors, scheduled appointments,

maintained paper and computer files. Resolved complex questions and problems they may have arose in support of the

Military Personnel Division. Scan and verified all required material before processing, performed task in a proficient

and timely manner to ensure all customers were serviced in a timely manner.

BCBS OF SC (12/2006- 06/2007)

Tricare Claims Associate III

Surfside Beach, South Carolina

Assist beneficiaries of Tricare Program via telephone to discuss billing of outstanding accounts, benefits and medical

insurance coverage. Review payments and explanation of benefits of medical coverage received from other health

insurance. Reprocess claim adjustments; verify ICD-9, HCPCS, CPT-4, and prescription codes transmitted to billing

system to substantiate charges for claims according to department guidelines. Initiating, documenting, and processing

all actions to completion. Initiate and process re-coupments of funds when necessary.

SERCO (04/2005 - 09/2006)

Military Personnel Specialist

Fort Bragg, North Carolina

Responsible for the promotions of all soldiers assigned to 18th Airborne Corps verifying the eligibility of soldiers that

appear before a local promotion board.

Prepare required forms ensuring soldier receives the correct promotion points.

Process reevaluations and promotion point adjustments correctly and in a timely manner in accordance with set

regulations and procedures.

Prepare military correspondence in draft and final copy including letters and memorandums.

SPRINT (02/1999 - 04/05)

Senior Service Representative

Fayetteville, North Carolina

Successfully market Sprint's services and products to business and residential customers in a highly competitive call

center and retail store. Assist representatives with service orders and questions to resolve issues. Receive escalated

calls from customers that request a supervisor, assist customers in all of their needs from establishing new service,

accounts receivables, and billing inquiries. Knowledgeable in various telecommunications networks, Sprint PCS, High

Speed Internet, and proficient in all Microsoft office programs.

US ARMY (09/1993 - 09/1998)

Administrative Specialist

Fort Bragg, North Carolina

Composed and reviewed correspondence from brief notes, rough drafts, and oral instructions as required. In

conjunction with other duties to include letters, endorsements, personnel forms, reports, and rosters. Maintained

calendar for supervisor, set appointments, greeted visitors, and telephone calls. Provided direct administrative and

clerical support to the Unit Commander. Made reservations, kept itinerary, maintained and arranged travel and training

logs. Prepared military leave requests, TDY orders, and training request. Operate office equipment, office automation

software, and printing equipment.

EDUCATION

Western Governors University (online) 6/2009- Present

Actively pursuing a B.S. Business Management

Conway High School (08/24/1989 - 06/04/1993)

Conway, South Carolina

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