PROFILE

<<< MICHAEL MULQUEEN >>>

**** **** ***., ** ***** Canton, OH 44720

330-***-**** ablm4s@r.postjobfree.com

330-***-****

MANAGEMENT PROFILE…

Record of success in management and supervising staff in regional and local customer service

levels. Creative problem solver with ability to drive revenue growth, resolve conflict, improve

morale and consistently exceed goals. Over 22 years of management experience with strong

customer service background.

Management: Solid background in planning and executing company growth. Hands-on

manager with highly developed negotiation skills and experience cultivating strategic

partnerships. Strong budgeting and financial management.

Customer Service: Ability to recognize market trends and assume bottom-line

responsibilities for strategic planning and forecasting. Knowledge of disciplines of

customer service requirements.

Team Building: Team leader with extensive experience in acquiring effective staff and

putting in place positive training programs.

Communication: Communicator with well-developed presentation skills. Able to

develop productive relationships with peers, customers and staff at all levels.

EMPLOYMENT HISTORY…

2008 - Present: TIME WARNER CABLE., Akron, OH

Assignment: Inside Sales Associate

2007 - 2008: SIRPILLA RV., Akron, OH

Assignment: Parts Associate

2004 - 2007: STEAMATIC., Cuyahoga Falls, OH

Assignment: Master Scheduler

2002 – 2004: IDEAL PACKAGING CO., Canton, OH

Assignment: Warehouse/Production/Traffic Manager

2001 – 2002: EMC SERVICES, Canton, OH

Assignment: Purchasing Agent/Service Manager

1999 – 2001: EAST MANUFACTURING CO., Randolph, OH

Assignment: Inside Sales

1999 – 1999: HOSHIZAKI INC., Long Island, NY

Assignment: Service Manager

1995 – 1999: FIVE TOWNS REFRIGERATION CO., Westbury, NY

Assignment: Warehouse & Traffic Manager

MICHAEL P. MULQUEEN page II of III…

EMPLOYEE SKILLS AND WORKING KNOWLEDGE…

Areas of Experience…

MANAGEMENT – CUSTOMER SERVICE – OPERATIONS - WAREHOUSE

* Department Management * Staff Supervision

* Customer Service * Problem Solving

* Time Management * Daily Operations

* Budget/Cost Control * Inventory Management

* Discounts/Pricing * Shipping/Delivery

* Customer Interface * Product Knowledge

* Freight Claims/Lost Shipments * Building/Equipment Maint.

* Computer Literate/Data Processing * Invoicing/Billing

* Technical Assisting * Sales/Marketing

* Open/Close Facility * Client Negotiation

* Implemented Computer Systems * Purchasing/Ordering

* Stock Management * Purchase Orders Systems

* Dispatched Servicemen * Warehouse Operations

* Stock Forecasting * Labor Claims

* Troubleshooting * Goal Oriented

EDUCATION…

1978 – NASSAU COMMUNITY COLLEGE, Garden City, NY

Degree: Associate Program, Data Processing (50% completed)

Certificate: Service Manager Training

Inventory Control & Plant Operations (in-service)

MICHAEL MULQUEEN page III of III.

STRENGTHS & QUALIFICATIONS…

* Strong Work Ethics * Professional

* Management Skilled * Organized

* Job Focused * Leadership Skilled

* Conscientious * Computer Literate

* Peer Respected * People Skills

* Communication Skills * Thinking Skills

* Successful Oriented * Initiative/Persistence

* Goal-Oriented * Team Player

* Quick Study * Positive Attitude

* Interpersonal Skills * Cross Trained

* Dependable * Responsible

* Self-Motivated * Efficient/Thorough

* Take Charge Skills * Staff Motivator

SUMMARY…

} Seeking to continue my career in a permanent management position that has both

opportunity and growth

} Solid work ethics coupled with strong customer service and management skills

REFERENCES…

To be furnished upon request.

Contact this candidate