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Customer Service Manager

Location:
Collierville, TN, 38017
Posted:
August 30, 2010

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Resume:

Brandilyn G. Barr

*** *. ******* *** **. Apt. ***

Collierville, TN. 38017

901-***-****

ablm4j@r.postjobfree.com

PROFILE Professional and dedicated individual with 10 years

experience as a supervisor. Skilled in employee

relations

and benefits.

WORK HISTORY

June 2000-Present Ramp Agent

Federal Express Memphis, TN

-Supervise a staff of 25 employees.

-Maintain a safe, comfortable, and respectable

working

environment for staff.

-Facilitates the training of new employees and

ensure

monthly training is complete for all employees.

-Enrolled new employees in benefits programs.

-Computes proper weight and balance of aircraft

prior to

each flight.

-Reassign employees as needed in outbound operation

to

maximize work group productivity.

-Ensure that employees correctly follow policy and

procedure.

July 2004-April 2005 Medical Records Clerk

Campbell Clinic Germantown, TN

-Pulls charts for all personnel to respond to

patients'

requests.

-Pulls charts for medical studies or special clinics

as

needed.

-Files clinical documents and correspondence in

chart

order daily.

-Purge inactive records as designated and prepares

them

for microfilming.

January 2002-June 2004 Clerk

Internal Revenue Service Memphis, TN

-Processed and sorted tax forms according to form

number.

-Sent tax forms to batching department and cash

remittance

to cash receipt department.

-Ensured cash remittance (i.e. checks, money orders)

was

properly filled out and keyed into the system.

-Processed one to two thousand forms per day

according to

daily volume.

August 1996-July 1999 Assistant Manager

TJMaxx Memphis, TN

-Trained and developed a staff of 30 employees.

-Applied consistent administration of disciplinary

procedures.

-Scheduled and delegated responsibility to

employees.

-Responsible for improving customer retention

through

customer service.

-Handled customer questions and complaints with the

highest degree of courtesy and professionalism to

resolve

customer issues.

-Ensured employees maintained a clean and

professional

environment.

-Monitored and established quality scheduling to

maximize

efficiency while maintaining productivity.

EDUCATION

January 2002-May 2002 Southwest Tennessee Community College

Memphis, TN

GPA: 3.42

Obtained EMT Technical Certificate

August 2004-Present University of Memphis

Memphis, TN

Major-Nursing

SKILLS

-Certified Dangerous Goods Specialist

-Certified in Team Building & Problem Solving

-Proficient in Power Point, Excel, and Microsoft

Word.

-Certified in CPR.

-Type 40 WPM.

-Certified in Conflict Management.

REFERENCES

Available on request.



Contact this candidate