Human Resource Management

Judy Crittenden

***** *. ** **. *., Broken Arrow, Ok. 74014 918-***-**** ************@*****.***

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SUMMARY OF QUALIFICATIONS

Skillful and dedicated Human Resource professional with experience in the staffing, recruiting, benefits

administration, employee relations, coordinating, planning, and support of daily operational human

resource functions.

Collaboration with supervisors/managers to build strong business relationships and support

recruiting needs

Provide interpretation of company policies and procedures to employees and

supervisors/managers

Ability to work independently and as part of a team, setting priorities and executing multiple

simultaneous activities

Strong in total benefits administration, open enrollment and new hire orientation.

Strong detail orientation, organizational and time management skills

Proficient at developing and maintaining detailed Human Resource procedures and processes that

improve accuracy and efficiency

Knowledge of Federal and State employment law

Highly focused and results-oriented; able to identify goals and priorities and resolve issues in early

stages.

Demonstrate ability to maintain and handle confidential information

Confident and poised in interactions with individuals at all levels.

Demonstrated computer skills utilizing MS Office

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PROFESSIONAL EXPERIENCE

The Bama Companies-Tulsa, Ok 2008-2010

People Systems Coordinator/Benefits Coordinator

The Bama Companies is one the largest bakery production manufactures with three facilities in Oklahoma and four facilities internationally.

The company’s main focus is in the manufacturing of baked and frozen products and distributes its product to some of the world’s largest

fast food restaurants, large retail outlets and convenience stores. Bama employs approximately 1000 employees in it’s three Tulsa facilities.

Was responsible for the administration of all the following for Bama Foods, Bama Blending and Warehouse 2 locations.

Administered Bama’s total benefits program which included Health, Dental, Rx, Vision, Life, Disability, Flex and Retirement

plans and effectively communicated benefits to employees. Communicated to third party administrator and all other providers.

Answered, researched and resolved employee questions and claim issues . Liaison between benefit providers and employee’s.

Presented and administered yearly open enrollment. Assisted employees with the LOA and FMLA process and processed all

necessary paperwork. Processed court orders to ensure benefits for employee’s dependents. Processed all Cobra notifications of

eligible employees through carrier on-line database. Performed new hire orientation, which included policy and procedures,

benefits, payroll, vacations, sick time, PTO, holidays and work actions. Processed new hire paperwork, setup and maintained

employee and benefit files. Responsible for all staffing needs for facility which included screening, evaluating, scheduling and

interviewing candidates for open positions within Bama, Communicated with all Supervisors on Bamas staffing needs. Updated

and managed Staffing Matrix on a weekly basis and sent to appropriate management team. Posted and advertised open positions

internally and externally. Trained employees to use online databases for employee benefits and internal job bidding positions

within Bama. Processed background checks, drug screens, physicals and physical demand assessments for new hires and temp

conversions. Handled a variety of Employee Relations issues. Responsible for appropriate situation management/issue escalation

for Bama employees including determining next steps in accordance with prescribed problem resolution process. Assisted

employees with Policy and Procedure questions and communicated with other departments regarding employee issues. Data

entry of employee status changes which include salary change, promotions, terminations and demographic changes and work

actions. Interacted with all level of employees in a confidential manner. Wrote and entered in database work instructions for

various responsibilities of job. Conducted, executed and tracked exit interviews.

VistaCare Hospice- Tulsa, Ok

Admission Coordinator/ (HR Assistant). 2001-2006

VistaCare Hospice is a leading provider of hospice care services. Through interdisciplinary teams of physicians, nurses, home

healthcare aides, social workers, spiritual and other counselors and volunteers, VistaCare provides hospice care primarily

designed to reduce pain and enhance the quality of life of patients facing life-limiting illness. This hospice care is most commonly

provided in the patient's home or other residence of choice, including hospitals, assisted living communities and nursing homes.

Identified and responded appropriately to all requests for hospice information from families, referral sources and major

hospitals also to services adhering to Medicare guidelines. Scheduled admission visits which included sign-ons and initial

assessments. Maintained contract database and files. Acted as a liaison between the marketing staff and contractors. Acted as an

integral part of the program sit’s marketing effort and participated in marketing activities as assigned. Verified major medical

payer sources . Established and build business relationships with outside referral sources. Entered highly confidential

information into computerized system. Trained approximately 10 Administrative Assistants in two other branch offices. Assisted

with new hire orientation, staff training and background checks for new hires. Complied month end logistical reports for

Program Director & Served on the Leadership Team

J & L Home Builders- Tulsa, Ok 1992-2001

Human Resource Assistant/Benefits Coordinator

J & L Construction Company was one of the oldest single home construction companies in Tulsa. Their focus was building

excellence for all of their clients by delivering the highest quality homes at the lowest cost in the shortest amount of time. They

established a strong bond of trust with their clients and the communities in which they built.

Responsible for staffing needs which included screening, evaluating, scheduling and interviewing hourly employees and sub-

contractors. Set up and maintained employee and benefit files. Administered employee benefits to full time staff which included

Health, Dental, Vision, Flex, 401-K plan and Cobra. Assisted employees with claims issues and communicated with vendors

regarding employee concerns. Processed background checks, drug screen and physicals. Conducted new hire orientation for

hourly employees. Updated policy and procedure manuals and communicated new processes to employees. Handled a variety of

employee related issues. Input employee demographics and status changes into database. Typed and send out rejection and offer

letters. Answered phones.

EDUCATION

Villanova University- Human Resource Management

Human Resource Certification- completed 11/2007

Tulsa Community College- Applied Science

Associate Degree-1984-1986

St. Gregory’s University- 8/2010

Start Aug. 2010- BA in Business Administration/Emphasis in Human Resource’s

COMPUTER SKILLS

Microsoft Intermediate Excel, Word, Power point, Outlook, Email and Internet,

AFFILIATIONS

Society of Human Resource Management-2007-Present

Tulsa Human Resource Association-2007-Present

Tulsa Employee Benefits Group- 2008-Present

COURSE WORK COMPLETED

Course Work-Professional Human Resource (PHR) course work completed.

AAP/EEOC, Foundations of HRM, Strategic HRM Planning & Statistics, HR Workforce Planning, Recruitment and

Employment, Federal/state/local employment related laws and regulations, Total Rewards, Risk Management and HR

documentation.

Contact this candidate