Sales Manager

JAMES B. SMITH

**** ******** *** * Discovery Bay, CA 94505

Home 925-***-**** * Cell 808-***-****

Email: ablm3c@r.postjobfree.com

Web page: http://www.linkedin.com/in/jamesbsmith

Profile

Retail Executive with a proven history in creating top-producing sales

organizations incorporating internal team building processes, strategic

marketing, tactical sales, and key account management. Excellent

communicator coupled with an ability to embrace and actively manage change.

I have outstanding records of achievement in account contract

negotiations. I am a versatile operations and business development

executive with proven profit generation expertise in retail, wholesale, and

business startup environments. Consistently effective in management of

resources, developing personnel skill sets and motivating staff to achieve

peak performances. Skilled at increasing revenues by identifying,

developing, and implementing programs to cope with aggressive competitors,

reducing costs, and improving overall efficiency through dynamic growth

strategies and operational streamlining.

EXPERIENCE

GM/Regional Vice President Retail Stores, Western Region, Goodyear Rubber

and Tire Company

Covering 13 state territory from Alabama to Hawaii. March 2009-December

2009

Responsible for driving top-line revenue growth through incremental Region,

District and Store traffic, conversion and customer loyalty effects.

Complete Profit & Loss responsibility for 120 plus Automotive Tire and

Service stores operating under the Goodyear company stores. Responsible

for developing and executing the retail business strategy across brands,

merchandise assortment, service categories, pricing and marketing.

Responsible for recruiting, hiring, training and mentoring best-in-class

district and field management teams. Partner with the Senior Leadership

Team to identify operational, growth, merchandising, real estate, marketing

and Human Resources opportunities. Drive operational improvements through

business process execution and a balanced score-card methodology.

Responsible for creating and achieving an Annual Operating Plan to achieve

profit, sales, units, car count and productivity while establishing action

plans when goals are not met. Drive results through the guidance and

leadership to the DMR's to achieve or exceed operational plans.

Responsible for the day to day work flow of retail operations and region

P&L. Utilizing Succession planning to prepare for growth by developing the

skills of direct reports. Supervise DMR's thorough ongoing store visits,

verbal communication, feedback, positive reinforcement, written evaluations

and performance feedback. Translate, communicate and drive organizational

and regional messages to ensure execution at store level. Assess market

level competitive dynamics while communicating intelligence and

recommendations back to senior leadership.

Accomplishments:

. GM of the month three of five months, while leading the company in

same store sales growth 4 out to five months attaining an 6% sales

gain, finishing #1 in the company 5 out of six months.

. Greatest improvement in Safety reduction claims year over year.

District Manager, Circuit City

San Francisco Bay Area, March 2008- March 2009

Accountable for the day to day operations of $190 million District.

Responsible for developing and monitoring District Staff and Store

Management, driving profitable revenue, improving Guest experiences through

service initiatives while implementing corporate operations and policies.

Provide operations and merchandising training, education and support for

Store Directors and Associates, while focusing on Guest experience.

Ensure implementation and adherence of corporate operations, merchandising

policies, and Human Resource programs. I was accountable for increasing

gross margins while reducing transitional merchandise and simultaneously

introducing new product lines to our Guest. Evaluate and develop current

operational and merchandising programs for strengths and effectiveness.

Accomplishments:

. #1 District Sales to Budget Year to date for our Region

. #1 District Sales to LY Year to Date for our Region

. #1 Customer growth rate Year to date for our Region

District Manager, (Sears Holdings)

Seattle, Washington & Oregon, July 2007- January 2008

Regional Manager, (CompUSA Superstores)

California & Hawaii, January 2003 - February 2007

Accountable for managing $400 million in sales, marketing and advertising

activities, while serving two diverse customer groups in the Home

Electronics - Computer industry. Developed and guided management teams to

ensure we delivered the highest quality service levels to our Fortune 1000

customers while maintaining a positive storefront for our retail customers.

I was responsible for indentifying key market areas and growth

opportunities for future company expansion.

JAMES B. SMITH (continued)

Recruited, developed and placed top talent into key management positions

throughout the region and developed focused management training programs.

Analyzed all facets of our business and developed action plans for

improvement.

Accomplishments:

. #1 Business Sales, Companywide, 2007, 2006, 2005

. #3 Bottom Line Profit Company

. #2 Region companywide total Sales.

. #1 Quality of Inventory Measured in both dollars and percent.

* Achieved a 48% decrease in inventory shrink. Best results in shrink

performance for the market in nine years.

* Improved Region from 15th in the company to 3rd in quality of

inventory while obtaining 2nd highest gross margins in the company.

* Raised Region from 15th in the company to 2nd in the company in Tech

Services Profitability.

* Promoted 4 Store Managers to Regional support positions.

* Promoted 6 Sales Mangers to Store Mangers positions.

General Manager, (CompUSA Superstores)

Overland Park KS, Honolulu, Hawaii, January 1996- December 2002

Accountable for the day to day operations of $110 million in sales,

marketing and advertising activities, while serving two diverse customer

groups in the Home Electronics - Computer industry. I have delivered the

highest quality service levels to our Fortune 1000 customers while

maintaining a positive storefront for our retail customers. Maintain the

cohesiveness of seven business units under one umbrella. Accountable for

the day to day activities for 400 associates and $9 million in inventory.

Accomplishments:

* GM OF THE YEAR 2001. Nominated for GM OF THE YEAR, 2002, 2001, 2000

and 1999.

* #1 Retail Sales, Companywide, 2002, 2001, 2000, 1999 and 1998.

* #1 Total Sales, Companywide, 2002, 2001, 2000 and 1999.

* #1 Bottom Line Profit Dollars, Companywide, 2002, 2001 and 2000.

* #3 Bottom Line Percent, Companywide, 2002, 2001 and 2000.

* #1 Sales increase store in the company 2002. $8 million Dollar Sales

increase in revenue 2002.

* #1 Inventory Turns Company wide, 2002, 2001, 2000 and 1999.

* #1 Quality of Inventory Measured in both dollars and percent.

* #1 Customer Satisfaction, Western Division, 2002 and 2001.

* #1 Tech Services Sales, Companywide, 2002, 2001 and 2000.

* #1 Comp sales gains over previous year, 2002, 2001 and 2000.

* #1 Business Sales, Companywide, 2002, 2001, 2000, 1999 and 1998.

* #1 Hewlett-Packard sales volume in the world. (Single store 2002)

* Achieved double-digit sales Increase, 2002, 2001, 2000 and 1998.

* Achieved lowest team member turnover rate in the first year of

operations.

* Top 5, Best Inventory shrink performance stores in the company five

consecutive years.

* Promoted 3 Sales Managers to Stores Managers.

Co-Director, (Wal-Mart Super Centers)

Kirksville MO, 1993-1995

Management at (Payless Cashways Buildings Materials Inc.)

Kansas City MO, 1978-1993

Direct liaison between senior management, corporate disciplines, field

management and the Boston Consulting Group. Supervised and coordinated the

development efforts of our company's four year strategic plan and new store

structure. Worked closely with the Vice President of Human Resources,

implementing said plans company-wide. Conducted analysis of acquired

companies to evaluate method of operations, presented and implemented those

plans successfully. Managed the integration and conversion of both manual

and automated systems of a $195 and a $220 million dollar acquired

companies into parent company. Trained and managed implementation staff to

assist store personnel in the initiation of new systems. Participated in

the development and supervised implementation of all new systems in field

and distribution center locations. Evaluated the creation of all system

documentation. Participated in the development and supervised

implementation of all new POS systems role out company wide. Designed,

developed, and implemented automated systems for all PCI disciplines.

Trained field management in all areas of responsibilities. Represented

Senior Field management in varied multi-disciplinary work groups.

Education

Bellevue University

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