Manager Customer Service

Brian D. Johnson, PMP, CSCP **** Meadow Bark Cove, Cordova, TN 38016

412-***-**** • ablm37@r.postjobfree.com

Senior-Level Management professional, specializing in logistics, information technology, supply chain

and distribution, skilled in planning and directing long-range strategic initiatives. History of success in

leadership roles and a proven track record in developing, implementing and improving business processes at

the division, and corporate levels by applying Lean and other continuous improvement methodologies.

________________________________ AREAS OF EXPERTISE _________________________________

Project Management Strategic Planning / Leadership Coaching / Mentoring

Application Integration Cross-Functional Team Leadership Change Management

Resource Optimization Order Management Systems (OMS) Process Improvement

Value Stream Mapping Warehouse Management Systems (WMS) System Implementation

Continuous Improvement Transportation Management Systems (TMS) Operations Management

____________________________ SIGNIFICANT ACCOMPLISHMENTS ____________________________

Process Improvement/Cost Savings

Turned around underperforming operations/systems to raise productivity 16% while cutting costs $83K.

Improved efficiencies by instituting best practices / SOPs in receiving operations.

Led design & implementation of advanced WMS functionality resulting in; improved inventory accuracy

by 4.5%, improved order fill rate 12.5%, reduced operational costs $125K annually.

Led team of IT, transportation, and regulatory affairs personnel in re-engineering outbound transportation

system logic and processes to save $750K in annual shipping expenses.

Project/Operations Management

Managed the definition and implementation of performance level standards and service level agreements

(SLAs) for core applications; implemented KPIs to measure performance.

Led WMS implementation team of 22 resources, 10 internal and 12 external, in all PDLC phases along

with integration to ERP, Finance and POS applications.

Led team to standardize all user interfaces to the WMS (operations, customer service and external

clients) for 5 distribution centers and 23 clients, each with unique configurations.

______________________________ PROFESSIONAL EXPERIENCE ______________________________

NIKE, INC ~ Memphis, TN December, 2008 - Present

The world’s leading athletic footwear and apparel company having annual revenue over $20 billion with locations in over

160 countries and 30,000 employees across six continents.

IT Director, Lean Business Solutions

Responsible for all IT activities for a multi-site (forward & reverse logistics) multi-channel (wholesale, retail &

dot com) distribution network serving the US footwear business. Oversee the bi-monthly release schedule

for all supported applications (WMS, WCS and 3rd party). Responsible for a $7 million IT budget.

• Leading a team of 28 associates, 8 direct and 20 indirect reports, responsible for all IT systems (WMS,

WCS, infrastructure, printing operations and reporting) and production support for a 1.2 million sq ft DC

running a 20 hour a day 6 day a week operation.

• Leading all system enhancement project activities through the SDLC utilizing global resources for

functional design work and offshore resources for all technical development work

• Led the team responsible for the design and implementation of a new IT support model which has

enabled IT to support the business transition from a 5x8 operation to a 6x20 operation.

• Leading the design and development of the daily production reporting and historical reporting tools.

CASESTACK, INC ~ Aurora, OH June, 2007 - October, 2008

A multisite logistics services company with annual revenues of over $100MM providing warehousing, D2C web & B2B

fulfillment, value-added services, reverse logistics and transportation management to CPG and retail clients.

Manager of IT

Overall executive ownership and responsibility for the IT department within the 3PL division. Set strategic

direction and drive the detailed planning, budgeting and staffing for IT within the division. Oversaw

development of staffing plans to ensure resource availability and support organizational growth plans.

Overall Program Management for the portfolio of Supply Chain / Logistics technology projects. Oversaw the

preparation of business requirement, project planes, design specifications, system flow diagrams and

performance reporting documents. Led the review of current business processes, systems, and work flows

to recommend improvements through enabling technology.

Brian D Johnson, PMP, CSCP Page 2 412-***-****

Manager of IT (continued)

• Led an IT team of 14 associates, 9 direct and 5 indirect reports, in the day-to-day operation and

productivity of the project management, business/systems analysis, application development,

infrastructure and hardware/software production support functions.

• Managed cost / benefit analysis activities to justify operational or system enhancements.

• Managed development projects for all applications; OMS, WMS, TMS, ERP, BI, E-Commerce & EDI.

• Managed implementation and integration projects between internal applications and client ERP and/or e-

commerce applications.

• Led evaluation and restructuring of the IT department in order to better align IT resources with business

needs and improve IT service levels.

• Led design & implementation of advanced WMS functionality resulting in; improved inventory accuracy

by 4.5%, improved order fill rate 12.5%, reduced operational costs $125K annually.

• Led cross-functional team to standardize all user interfaces to the WMS (operations, customer service

and external clients) for 5 distribution centers and 23 clients, each with unique configurations.

URBAN BRANDS, INC ~ Secaucus, NJ 2006 - 2007

A specialty women’s retail chain with annual revenues of $250MM, more than 1000 employees and two divisions

consisting of 300+ stores across New England, the southeast and southwest USA and Puerto Rico.

Manager, Distribution Systems

Overall responsibility for implementation of WMS application and integration to ERP, Finance and POS

applications. Developed SOPs for all functions being performed within the WMS: distribution, inventory

control, transportation and merchandising. Managed the IT hardware procurement from budget development

to vendor selection and purchase.

• Led implementation team of 22 resources, 10 internal and 12 external, in the WMS functional design,

setup, configuration, development and testing activities.

• Led process re-engineering projects for DC operations required for the WMS implementation.

• Led the re-design and enhancement of an automated conveyor system in order to take advantage of

process improvements opportunities made available as a result of the WMS implementation.

FISHER SCIENTIFIC ~ Pittsburgh, PA 2002 - 2006

A supplies company with annual revenue of $10 billion, more than 30,000 employees and over 350,000 customers

across pharmaceutical & biotech companies, hospitals & clinical diagnostic labs, universities, and government agencies.

Project Manager, Supply Chain Engineering

IT owner for all logistics systems related to new installations, management of upgrades and deployment of

technology across a network of 14 distribution centers. Oversaw all WMS related projects and initiatives.

Overall Program Management for the portfolio of Distribution / Logistics technology projects. Oversaw full

system development life cycle from planning, definition, design, development, testing and implementation

through user training. Developed corporate strategy & policy regarding RFID technology. Developed and

managed the IT capital budget for a network of 14 distribution centers.

• Managed IT team of 10 associates, 2 direct and 8 indirect reports, with responsibility for IT operations

and support at 8 fully automated distribution centers.

Led team of IT, Distribution Operations and 3rd Party solution personnel in the retrofit of a 300,000 sq ft

•

DC conveyor control system. Included system design, development, testing and implementation.

• Led team to design and implement system enhancements to ensure packing lists were properly attached to

outbound orders; decreased related customer complaints to < 1%.

• Led team of IT personnel to implement 802.11x wireless technology into our global IT infrastructure in

order to gain access to this technology in our distribution centers.

• Led team of IT, Distribution Operations and Transportation personnel in designing process improvement

enhancements to our WMS for a new $16 Million 175,000 sq ft DC.

• Led team of IT, Transportation and Regulatory personnel to re-engineer WMS outbound logic for

shipping of regulated items. Project reduced outbound transportation costs by $750K annually.

• Led the design, development, integration, testing, implementation and user training for all applications

(WMS, TMS and CCS) for a new multi-site 175,000 sq ft start-up DC.

• Led team in the design, procurement and installation of all IT hardware for a multi-site startup distribution

center with a budget of $3.5MM. This included facility network infrastructure (wired and wireless), LAN,

WAN, PCs, AS/400, RF devices, thin client terminals, printers, phone/voicemail system, data room UPS

and building security system.

Brian D Johnson, PMP, CSCP Page 3 412-***-****

MAY DEPARTMENT STORES COMPANY 2000 - 2002

KAUFMANNS DIVISION ~ North Jackson, OH

A premier national retailer with annual revenues of $26 billion, more that 180,000 employees and multiple divisions

consisting of 850 stores across 45 states, the District of Columbia, Guam and Puerto Rico.

Receiving Manager - Distribution Center

Overall day-to-day operations management of the Receiving department consisting of; leading all planning,

scheduling and staffing for two shifts of managers, supervisors and associates while maintaining a $1M

annual operating budget. Set department goals and tracked against those goals to ensure department

objectives were accomplished.

• Managed Operations team of 2 supervisors and 40 full-time associates, along with providing operational

oversight and support for the 2nd shift management team.

• Coordinated the use of our WMS in all functional aspects of receiving and cross-docking of merchandise,

as well as train all receiving associates on this functionality.

• Instituted SOPs and best practices for the Receiving department that resulted in a productivity increase

of 16% and a cost savings of $83,000 in 2000.

GENCO SUPPLY CHAIN SOLUTIONS ~ Pittsburgh, PA 1999 - 2000

North America’s second largest third-party logistics provider with annual sales over $722MM, more than 6,800

employees and 120 operations throughout the U.S. and Canada.

System Administrator - Master Lock Distribution Center

MAY DEPARTMENT STORES COMPANY 1995 - 1999

KAUFMANNS DIVISION ~ North Jackson, OH

A premier national retailer with annual revenues of $26 billion, more that 180,000 employees and multiple divisions

consisting of 850 stores across 45 states, the District of Columbia, Guam and Puerto Rico.

Reclamation Manager - Distribution Center

Reclamation Supervisor - Distribution Center (Promoted)

Group Leader - Distribution Center (Promoted)

PC Analyst (Promoted)

Warehouse Dock Loader (Promoted)

__________________________ EDUCATION ______________________________

B.S., Computer Information Systems; Minor, Business Management, YOUNGSTOWN STATE UNIVERSITY

Project Management Institute Certification, PROJECT MANAGEMENT PROFESSIONAL (PMP)

APICS Certification, CERTIFIED SUPPLY CHAIN PROFESSIONAl (CSCP)

___________________________ SKILLS ________________________________

Software: Microsoft Office Suite, MS Project, MS Viso, MS SQL Server, CA-Warehouse BOSS (WMS),

MarkMagic, Manhattan Associates WM for iSeries - PkMS (WMS), XpDS (WMS), FortnaPlus Conveyor

Control System (CCS), FKI Logistex WCS, Tech King WCS, JDA, SAP, Ceridian & Kronons T&A, Gentran

EDI, IBM WebSphere DataStage, Cognos Reporting

Hardware: General: IBM AS/400 (iSeries), Cisco, Computer Labs, HP/Compaq, Dell, Citrix, RF:

Symbol/Motorola, Psion Teklogix & LXE, Thermal Printers: Zebra, Printronix & Sato, UPS: Powerware, High

Speed Barcode Scanners: Accu-Sort & DataLogic

Languages: CICS, COBOL, Microsoft Visual Basic, Oracle SQL / SQL*Plus, RPG 400

___________________________ PROFESSIONAL AFFILIATIONS _______________________

Member, Project Management Institute (PMI)

Member, The Association for Operations Management (APICS)

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