Customer Service Human Resource

Summary

Dynamic and reliable administrative professional with experience in

providing high-level administrative support and human resource management.

Ability to work independently in a fast paced environment with strong

organizational, customer service and communication skills.

Professional Experience

11/2007 - Present Evonik Energy Services, Kings Mountain, NC

Office Manager/HR and Payroll Assistant

. Prepare monthly and bi-weekly payroll for 31 employees (both exempt

and non-exempt) and submit to outside payroll processor

. Maintain accurate time records for all employees

. Administer employee benefits (health insurance, STD/LTD/Life

insurance, paid time off, 401K)

. Manage COBRA benefits: forward employee information to COBRA

administrator, reconcile payments for COBRA premiums, forward COBRA

subsidy information to payroll processor

. Enter all payroll and benefit related processes into accounting system

via general journal entry and reconcile invoices from insurance

carriers and book to general ledger

. Manage Workers Compensation claims (submit accident information to

insurance carrier, act as liaison between injured employee, carrier

and medical services provider)

. Prepare new-hire paperwork and assist with processing of terminations

. Write and update job descriptions

. Maintain Employee Handbook and HR policies and ensure policies and

guidelines are being followed by employees and supervisors

. Maintain employee files and HR records

. Coordinate and arrange domestic and international travel for upper

management and project managers

. Prepare expense reports for 8 employees (incl. upper management)

. Direct smooth flow of daily office operations

. Prepare purchase orders and purchase IT hardware and software when

needed

. Oversee administrative budget (phone, internet, office supplies,

general travel)

04/2005 - 04/2007 Shunkwiler Family, San Diego, CA

AuPair

01/2000 - 03/2005 Kreissparkasse Esslingen-Nuertingen,

Esslingen, Germany

Executive Assistant

. Trained secretary apprentices. Organized and coordinated job

assignments among trainees

. Purchased and managed office inventories

. Answered and filtered phone calls to appropriate individuals

. Scheduled and maintained calendars, planned and coordinated meetings,

business trips, and workshops

Professional Experience (continued)

. Processed in-coming and out-going mail for department

. Provided general administrative support

. Prepared correspondence, reports, presentations, and statistics

education

. Human Resource Certificate Program 2009

Central Piedmont Community College, Charlotte, NC

. Executive Assistant, Business Administration Certificate Program

2002 - 2003

GARP Bildungszentrum fuer die IHK Region Stuttgart e.V., Germany

. Associate of Applied Science in Business Administration

1997 - 1999

Albert-Schaeffle-Schule, Nuertingen, Germany

Skills

. Evolution Payroll and HRIS System

. ADI Timekeeping

. Proficient in Microsoft Office Suite

. Adobe Acrobat Professional

. Peachtree Accounting

. Bilingual English/German

Professional Affiliations

. Society of Human Resource Management (SHRM)

. Gaston HR Association

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