R obert W. Schroll

*** ***** ***** **** ***********, NC 27358 Phone: 336-***-**** ablm2m@r.postjobfree.com

CERTIFIED IT PROFESSIONAL

Detail oriented, results driven technologist with more than twenty years experience in IT Systems Engineering and Management

for international consulting, financial, and manufacturing corporations. Routinely complete assigned projects under budget,

ahead of schedule, and exceeding expectations. Outstanding project and program leader able to coordinate and direct all

phases and personnel in project efforts while managing, motivating, and guiding teams. Excel at providing comprehensive

documentation and training at novice or beginner levels while also able to communicate at C levels and convert advanced

technology into easily understood concepts and business advantages.

CORE COMPETENCIES

MCSE with proficiencies in the latest Microsoft Operating Systems and Server applications

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Strong focus on Data Security and Loss Prevention including secure access of information via encryption, VPN, and

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token based authentication and rights management

Experienced Administrator of all current virtualization offerings from VMware, Citrix, and Microsoft

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Superb Manager, motivator, and mentor of people, leading by example and dedicated to success

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Excellent Communicator and author of multiple levels of comprehensive documentation

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Experienced in all aspects of Data Center Management including cabling, power management, server and network

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hardware, WAN connectivity, Data Security, and Disaster Recovery methodologies

Champion of establishment and enforcement of Best Practices, Change Management, and Life Cycle Management

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policies and procedures

PROFESSIONAL EXPERIENCE

FHR Solutions, Senior Information Resource Consultant, Columbia, SC, Jan. 2010–present

A contract position for the State of South Carolina

Manage an IT Engineering staff of four

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Manage Exchange 2007 cluster servicing 12,000 mailboxes

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Manage AD infrastructure for 60,000 users including group policy, logon scripts, and LDAP

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Manage large Citrix XenApp environment containing (40) servers and (200) applications

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Manage SharePoint, SCOM, and SCCM infrastructure used for agency collaboration and support

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Manage OS Patching and Security Hardening policies/procedures for both servers and desktops

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NWN Corporation (formerly DataNet Services, Inc.), Greensboro/Charlotte, Jan. 2006–Nov. 2009

A mid sized Network Services company specializing in Cisco, Microsoft, Citrix, and Data Center technologies

Practice Manager, Systems/Storage/Virtualization, Charlotte Office (01/09 – 11/09)

Produce and perform customer facing technical seminars and presentations for C Level and

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subordinates on EMC, HP, Citrix, Microsoft, and VMware virtualization products

• Design and maintain internal systems including physical and virtual servers running Linux, VMware, Microsoft,

and Citrix OS and applications including SharePoint and Exchange 2007

Attain EMC, Microsoft, and HP technical certifications to maintain corporate support status

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Perform complex installations of Active Directory, Exchange, SharePoint, Citrix XenApp/XenDesktop,

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ForeFront Security Suite, Windows 2008 Server, SCOM, and SCCM

• Design and implement Data Center management and monitoring infrastructure as well as physical Liebert

Air Handling and Power units, APC/DELL/HP Racks and NetBot IP Surveillance

Systems Technology Manager (contracted 04/07 – 1/09 EquiFirst, Charlotte)

• Consolidated (478) Microsoft 2000/2003 servers into (167) VMware virtual servers and Microsoft 2008 Hyper

V and Virtual Servers

• Daily management and upgrade of (1700) Exchange 2003 clustered mailboxes

Develop and manage network monitoring and alerting systems using SCOM, SCCM, and Nagios

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Created troubleshooting procedures, Change Control, and documentation for entire enterprise network

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including Cisco components, PIX and ASA firewalls, and (7) WAN connections

• Developed imaging system using MS Deployment Toolkit desktop and server deployments

Establish user data security procedures, GPOs, and policies for loss prevention

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Administrator of Active Directory including (12) domain controllers, SharePoint MOSS, and CA Unicenter

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ServiceDesk HelpDesk software

• Enhanced desktop and server security by using whole disk encryption, operating system hardening

(Security Essentials/ISO rating systems), and security tightening methodologies

• Manage two EMC CLARiiON high availability SANs (two locations with synchronization)

Operations and Support Manager (contracted 01/06 – 04/07, Sealy, Trinity)

• Upgraded (1900) workstations from 2000 to XP into Active Directory

• Managed (17) IT Support and Operations professionals for 24x7 systems coverage

Migrated Data Center from Novell 5.1 to Microsoft 2003 Active Directory

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Designed and installed new Microsoft Domain Controllers in (17) remote locations

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Managed Data Center Operations including data backup and restoration, internal and emergency power (diesel

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generator), manpower scheduling, and HelpDesk Support

Cone Mills Corporation, MIS Manager, Greensboro 2000 – 2006

The world’s leading supplier of denim cloth

Managed and mentored (21) IT Systems Engineers and HelpDesk Technicians

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Managed Data Center Operations including all rack, storage, power, and switching components including a

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complete Data Center move from North Elm to Green Valley Road in Greensboro, NC

Design and implement upgrade from NetWare 4 to Microsoft Active Directory

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Migrate 4000+ users from SendMail to Exchange 5/5.5 email infrastructure

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Installed and managed (1700) RightFax 7.x/8.x mailboxes in a four server configuration

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As a certified AS/400 Systems Administrator, establish user rights for BPCS 6.x ERP System

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Installed, configured, and maintained (11) WAN connections using Nortel routers/switches

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Managed our I.T. Budget and Professional Development Plans for our IT team for skill set improvement and

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certification processes

Maintained physical and data security, anti virus, anti spyware, and intrusion protection using Snort, SurfControl,

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and McAfee/Trend Micro applications

Falk Integrated Technologies, Senior Systems Engineer, Greensboro 1998 – 2000

A small integrator and iWork Solutions partner in the local Greensboro area

Design and implement Enterprise NT Domain infrastructure, install and configure Lotus Notes clustered email

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environments, and design and implement CheckPoint Firewall solutions for national customers

Performed and documented network security analysis and implemented customer solutions

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Principal Support Engineer for Microsoft Exchange and Novell NetWare customer issues

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Design and implement Cisco and Nortel routers/switches for national customers

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Design and implement HelpDesk organizations using HEAT, HelpStar, or Remedy applications

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IKON Technology Services Division (formerly The Computer Group), Columbia 1993 – 1998

An international integrator and network services provider

Internal Systems Manager (06/94 – 01/98)

Migrated from NetWare 3.x infrastructure to shared NetWare 4.11 and Microsoft NT domain

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Design and manage (400) mailbox Lotus Notes/Domino infrastructure plus Exchange in tandem

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Managed Data Center Operations, Security, and Support for 24x7 coverage including a complete Data

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Center move from St. Andrews Road to Technology Circle in Columbia, SC.

• Managed (10) IT Engineers, (1) Telephony Specialist, and (1) Facilities Manager

• Managed and maintained (14) WAN connections using Cisco router and switch equipment

• Official beta tester for Microsoft, Novell, Lotus, IBM, Citrix, and all USConnect technology partners

Senior Systems Engineer (05/93 – 06/94)

• Designed and implemented customer solutions of Novell/NT and proposed, ordered, and installed industry leading

hardware to support network infrastructures for area customers

• Performed MIS Manager duties at the Greensboro Office location, plus installed and maintained multiple WAN

solutions for national customers

• Novell NetWare and Exchange Administrator

COMTEC, Chief Technology Officer, (1991 1993)

Piedmont Associated Industries, IT Manager, (1988 1991)

Radio Shack, Computer Store Manager, (1984 – 1988)

United States Air Force, Maintenance Control Officer, (1978 – 1984)

TECHNICAL PROFICIENCIES

Microsoft

NT 3.x through 2008 R2 Servers / Active Directory; Group Policy Management; Terminal Services

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SMS 2/2003 & SCCM R2; MOM 2005 & SCOM 2007 R2

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RIS/WDS/BDD/Microsoft Deployment Toolkit 2008/2010 (imaging)

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DNS/DDNS/DHCP/WINS; Cluster Services; IIS Admin; Windows Server Update Services (WSUS)

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Windows 3.x – Windows 7 desktop OS

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SQL 6.x – 2008; Server Reporting Services (SSRS)

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SharePoint Services, SharePoint Designer, and MOSS Administration including SP2010

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Hyper V, App V, MED V, Virtual Server, Virtual PC, SC Virtual Machine Manager (VMM)

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Exchange 4.x – 2007 Administrator; 2010 Beta Tester

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Citrix

XenServer 5 and 5.5; Presentation Manager 4/4.5, XenApp 5/6

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XenDesktop 3/4, Provisioning Server, Desktop Delivery Controller

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NetScaler Load Balancer; EdgeSight Session Monitoring and Load Testing

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VMware

ESX 3.x, ESXi, and GSX virtual server products, vSphere 4.0

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VMotion; VMConverter; Virtual Center; VMworkstation, VMware View

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Novell

NetWare 2.x – 6.5; Apache Web Server; NCS Cluster Services; iSCSI; iPrinter; eDirectory

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Messaging

Lotus Notes/Domino 3.x – R7 versions; Captaris RightFax v7.x – 9.3

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Other NOS

OS/400; SCO UNIX 3.2.4 and 5; LINUX including RedHat, Ubuntu 6.x – 8.x, and Novell SUSE

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Backup

Symantec BackupExec 6.x – 12.5, NetBackup, Enterprise Vault; CommVault; IBM Tivoli

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Security and Monitoring

McAfee ePO, Protection Pilot, Endpoint Encryption (formerly SafeBoot); Symantec PGP

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TrueCrypt Encryption; Snort IDS; SurfControl Internet Monitoring; WebSense Internet Monitoring

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IronMail; McAfee SRM; Microsoft ForeFront Security Suite for Exchange; Cisco IronPort

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RSA/ACE SecurID; Microsoft Security Essentials; TrendMicro Anti Virus

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Port Level Monitoring from Cisco (CiscoWorks) and Nortel (MEM); Cisco CSA; Cisco MARS

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Nagios; HP OpenView; Solarwinds Orion; OpManager; NTOP; WhatsUpGold; Argent Guardian; NMap

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Hardware

IBM Servers/Desktops/Notebooks

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Dell PowerEdge Servers/Desktops/Notebooks; EqualLogic SAN

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EMC CLARiiON/AX4/Avamar D2D and Navisphere software

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HP NetServers and ProLiants (with ILO); HP EVA4400 and StorageWorks software; LeftHand SAN

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EDUCATION AND CREDENTIALS

Troy State University, Eglin AFB, FL Campus Computer Science (B.S. 1982)

Novell Authorized Education Centers, National Master Certified NetWare Engineer (MCNE 1995)

Lotus Authorized Education Centers, National Certified Lotus Professional (CLP 2000)

Lotus Certified Notes Spec.–Sys. Administrator (LCNS 1997)

Microsoft Certified Education Centers, National Microsoft Certified Technology Specialist ( MCTS 2009)

Microsoft Certified Systems Engineer (MCSE 2004)

New Horizons Learning Center, Charlotte, NC VMware Certified Professional (VCP 2009)

Citrix HeadQuarters, Coral Springs, FL Citrix Certified Administrator (CCA – 1997/2005)

Cedalion Learning Center, Raleigh, NC Cisco Certified Network Associate (CCNA 1996)

IBM Learning Center, Greensboro, NC AS/400 Systems Operator (2002)

Able to Relocate & Travel Extensively Available for Full Time & Contract Assignments

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