Customer Service Manager

Jason L. Dipo

***** ******* ***** ****** ********, Utah 84096

Home: 801-***-**** Cell: 801-***-****

Email: **********@*******.***

Experience

Interstate Brands Corp May 2008 - Present

Account Manager

. Service an account base including 20 daily stops to restaurants,

convenience stores, and supermarkets.

. Manage customer inventory levels through careful product

planning.

. Support customers' merchandising needs with displays and

promotional materials.

. Manage on-going expenses and collect account receivables.

. Resolve customer issues/concerns and provide stellar customer

service.

FranklinCovey Co October 2005 - March 2008

Operation Coordinator

. Managed Sarbanes Oxley reporting and compliance for Customer

Service/Sales Department.

. Responsible for auditing monthly invoices for quality assurance

(Over $12,000,000 reviewed for a net savings of over 1 million).

. Managed a complex revenue system relying exclusively on Excel.

. Developed and managed monthly reports.

. Consistent performer meeting deadlines and objectives.

. Entrusted with managing all data for incentive plans for sales

group.

. Microsoft Office Specialist.

. Knowledge and experience in HTML, SQL, Crystal Reports, and IBM

AS400.

Sento Corporation January 2000 - October 2005

McAfee Reporting Analyst

. Worked with developers to create specialized client reports.

. Worked with development team to improve Data Quality and

customer confidence in reports.

. Served as the client-facing reporting representative and liaison

between Sento and our client, McAfee.

. Developed in depth knowledge of reporting software and database

structure to make intelligent use of customer data.

Antivirus/Security Software Sales Manager

. Managed team of 20 associates with daily revenue targets.

. Collaborated with developers to design new shopping cart,

central to the company's marketing strategy.

. Developed technology based training modules for employees.

Technical Support Agent and Technical Mentor

. Comprehensive knowledge of the high-tech industry and

emerging technologies.

. Exceptional customer service and problem solving.

. Exhaustive troubleshooting of technical problems.

. Extensive trouble shooting skills dealing with computer

software, viruses and overall

computer issues.

. Developed in depth understanding of Windows OS, Linux, and

Macintosh OS.

Help Desk

. Responded to technical assistance in person, via phone, and

email.

. Diagnosed and resolved technical hardware and software

issues.

. Used Active Directory to update and assign profiles to users.

Associated Title Company July 1997 - January 2000

Imaging Department and File Room Clerk

. Organized and prioritized files across all departments.

. Responsible for scanning vital documents into document

management system.

Education

University of Utah Salt Lake City, Utah

Bachelors of Science in Consumer Studies and Economics, May 1999

Accomplishments & Interests

. Skilled with computer hardware and operating systems

. Passion for computers and related technology

. Excel Guru

. Easily adapt to change

. Dedicated to obtaining new skills and knowledge

. Volunteer Church Representative 1992-1994

. Eagle Scout

. Sunday School Teacher

Contact this candidate