Customer Service Manager

DEBORAH M. HOWARD

*** ***** **** ****** *****, LaGrange, GA 30241 * 706-***-**** ************@*****.***

QUALIFICATIONS

• Proven problem-solving, analytical, and creative thinking skills in a complex environment

• Excellent negotiating and interpersonal communication skills with attention to customer service

• Highly motivated attitude and ability to set and obtain goals and grasp new ideas and methods

• Able to work independently in a changing and multi-tasking environment with numerous deadlines

• Demonstrated flexibility and sound work ethic, with attention to detail and high level of accuracy

• Very effective organizational, management, and decision making skills

PROFESSIONAL EXPERIENCE

HMF Counseling Services, LaGrange, GA – Administrator (P/T) – Non Profit Organization 2006-

2009

• Responsible for office set-up, establishing procedures and protocol, and office bookkeeping

• Handled scheduling, client records, correspondence, and all business related functions

• Maintained donor records and generated regular progress reports

• Produced advertising brochures and planned annual business meetings

White-Hart & Associates, Athens, GA – Office Administrator – Insurance Adjusting 1995-1998

• Implemented office goal setting resulting in increased production and revenue

• Assisted with processing and settlement of property and casualty claims

• Provided administrative assistance to adjusters including file set-up and maintenance,

transcription, checking inventories, and scheduling on-site inspections and interviews

• Extensive customer service, resolving problems and assuring proactive conclusion of claims

• Maintained and managed computer network and ensured appropriate back-up and storage of

computer files, as well as coordinating computers systems with home office IT department

• Provided information research, and secured police and hospital records to facilitate settlements

Herman Goldner Company, Athens, GA - Office Manager – Manufacturing 1994-1995

• Managed all office personnel including accounting, purchasing, inside sales, and clerical staff

• Handled staffing, training, and payroll, maintained personnel records, and coordinated workloads

• Developed departmental goals and supervised job progress while maintaining high morale

• Maintained purchasing/inventories and office equipment and coordinated with shop personnel

• Managed accounts payable/receivable and provided financial reports to plant manager

• Extensive customer service responsibilities and customer satisfaction follow-up

• Responsible for developing, implementing, and updating office policies and procedures

DF Southeastern, Athens, GA - Administrative Assistant/Loan Processor – Mortgage Banking 1993-

1994

• Verified and compiled application information and forms for mortgage loans

• Reviewed residential loan application files to verify data completed and met standards

• Contacted credit bureaus and employers to obtain and verify accuracy of information

• Obtained property abstracts, surveys, appraisals, and submitted forms for underwriting approval

• Provided customer service and handled customer complaints and inquiries

• Prepared monthly reports and tracked office progress and profitability

DEBORAH M. HOWARD

PROFESSIONAL EXPERIENCE (continued)

Manufacturers Hanover International Banking Corporation, Atlanta, GA

1982-1985

Assistant Letter of Credit Supervisor – International Banking

• Assisted letter of credit supervisor with interviewing, hiring, and management of personnel

• Maintained letter of credit files and daily status reports

• Administered, drafted, reviewed, and amended letters of credit as needed

• Performed detailed documentation examination of letters of credit up to $2 million

• Ensured letters of credit in compliance with banking regulations and financial institution policies

• Answered customer inquiries regarding processing and payment of letters of credit

• Determined payment details in accordance with letter of credit agreements

• Performed independent, rigorous second reviews of document sets assigned for re-verification

EDUCATION

Lycoming College, Williamsport, PA * Bachelor of Arts – International Studies & French * Cum Laude

1978

University of Paris (Sorbonne), Paris, France – Junior Year Abroad – Extensive European Travel

1976-1977

College D’Enseignement Secondaire, 6 rue Cler, Paris France 75007

1976-1977

• Employed by French government to teach English to French Junior High School Students

COMMUNITY INVOLVEMENT

KIA Families – LaGrange, GA * ESL Tutor 2007-Present

• English language instruction for Kia families, including adult men/women and children

• Assist KIA families with transition and adjustment to our local community

LaGrange International Friendship Exchange, LaGrange, GA * Board Member 2005-

Present

• Maintain positive relationships with Sister City representatives while promoting City of LaGrange

• Help facilitate the planning of events and preparation for hosting visitors from Sister Cities

• Assist in establishment of goals and vision for L.I.F.E. and aid implementation of proposed projects

West Georgia Homeschool Association, LaGrange, GA * President 2003-2006

• Directed all business and activities for local homeschool organization consisting of 300 students

• Facilitated board meetings, prepared and maintained budget, and implemented programs

• Organized and enlisted volunteers to provide monthly meetings, major events, field trips, monthly newsletter,

various classes, co-ops, seminars, and activities throughout the year

• Planned, supervised, and directed event programs, including procuring speakers, venues, materials, and

sponsors, ensuring all deadlines were met and preparations were in order

American Institute of Foreign Studies – Academic Year in America – Athens, GA * Coordinator 1993-

1997

• Responsible for obtaining and screening host families for placement of foreign exchange students

• Conducted monthly visits and reviews of host family conditions and student progress reports

• Acted as liaison between families, students, and US program overseers when problems occurred

• Worked with local school districts to ensure successful integration of students into local high schools

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