Customer Service Representative
Resume:
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Michele C. Scelza
Rio Rancho, NM 87124
***********@***.***
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OBJECTIVE
Obtain an administrative or technical position that will lead to a
management position in a field that deals with people on a daily basis.
SUMMARY OF SKILLS
Extensive experience in training individuals on different process systems
within multiple functional areas. Capable of performing in a constantly
changing environment by quickly adapting to the needs of the company and
delivering research and analysis results with strong verbal and written
communication skills. Proven skills in problem solving, conflict
resolution, safety, and critical thinking. Familiarity with Lean
manufacturing principles and Kai-Zen.
COMPUTER SKILLS
. Operating Systems: Windows 98/2000/2003/XP
. Software Applications: MS Office Suite (Access, Excel, PowerPoint,
Word, Outlook), Adobe Photoshop, and Internet Browsers.
. Programming Languages: CIIL, HTML, and Visual Basic.
PROFESSIONAL EXPERIENCE
WHAT'S THE SCOOP, RIO RANCHO, NM 2009-Present
Business Owner and Operator
Responsible for providing customers with an authentic Philadelphia style
Water Ice experience.
Maintained a safe and clean work environment, plan, organize, and schedule
events and locations. Handled cash drawer and accounting.
BANK OF AMERICA, Rio Rancho, NM 2008-
2009
Customer Service Representative
Responsible for assisting customers with questions or issues regarding
their bank accounts, received via phone and/or correspondence. Use
computerized system for tracking, information gathering, and/or
troubleshooting.
WALMART, Rio Rancho, NM
2008
Sales Associate
Assist customers with electronics needs, cashier, stock and inventory,
assist other associates, and maintain a safe and clean work environment.
MICHELE C. SCELZA PAGE 2
INTEL CORPORATION, Rio Rancho, NM
1996-2007
Manufacturing Technician
Worked within high-performance teams in multi-functional areas of the FAB
environment including Lithography, Etch, Planar and Photonics.
. Functioned as the point of contact for the SLAM Polyimide module team in
Lithography while on SEED assignment, improving communication and new
processes with engineering and management.
. Received advanced training at Intel D1C site in Oregon. Trained 5 people
in an 8 month period on dual toolsets keeping the floor staffed and
manned by certified technicians at all times.
. Performed Remote Operations Command Center Operator (the ROC) and trainer
functions for Lithography and analytical tool set. The ROC is an
automated system and a benchmark
previously unsuccessful with the FAA and NASA that Intel piloted and made
possible since inception in 2003.
. Completed all core requirements to respond to safety incidents within the
company. Responded to numerous incidents including fall victims and
administering CPR. Held CPR certification from 1993-2002 and AED
certification from 2001-2002.
. Developed a strong understanding and proficiency of software applications
such as Microsoft Office Suite. Presented numerous projects using
Access, PowerPoint, Word, and Excel.
. Championed the first Ergonomics team at Intel Photonics site in CA.
Received advanced Ergonomics training from D2 in San Jose. Taught
classes at Intel on Ergonomic awareness, coaching and holding people
accountable for safe behaviors.
. Maintained corporate levels of safety by maintaining safety
certifications.
. Received numerous recognitions for exceeding through-put times.
UNITED STATES AIR FORCE, Cannon Air Force Base, NM 1992-
1996
Avionics Technician Component Repair Specialist
Worked as a journeyman for the EF-111 and F-15E Electronic Warfare Systems
including: Forward and AFT Receivers, Multi-Channel Receivers, Auto Pilot
Damper Panel Switches and Mock-up Equipment.
. Enforced adherence to policies and procedures, completed courses for
advanced avionics intermediate shop replacement.
. Troubleshot, calibrated, repaired, soldered, fault isolated faults to
discrete components, and bench checked.
. Programmed and deprogrammed EPROM chips.
. Annotation of maintenance inspection records, performed PM's, and
assisted in the audit and editing of the end of course exam to reflect
course work studied.
. Associated equipment but not limited to: waveform analyzers, interim
memory loader verifier, switching interface assembly, RF power meter,
signal generator, oscilloscope, frequency counter, power control monitor,
data I/O, digital multimeter and associated schematics.
BRACELAND BROTHERS, INC., Philadelphia, PA
1991-1992
Bindery Apprentice
MICHELE C. SCELZA PAGE 3
. Operated intricate machinery capable of producing manuals, books and text
for the States government, private and institutional organizations.
EDUCATION
National American University, New Mexico
Bachelor of Science in Applied Management with an emphasis in Business
Management, March 2006.
Major GPA: 3.26/4.0 scale Overall GPA: 3.26/4.0 scale
PROFESSIONAL DEVELOPMENT
Intel University - Completed multiple training programs including:
Advanced Chemical and Electrical Safety CPR/First Aid for
EEW workers
ERT Incident Command ERT Chem. Haz. ID and Leak
Det.
Equipment Excellence Boot camp Initial Confined
Space Entry
Hazardous Waste Handling & Storage Incident/Injury Free
Environment Instructor Workshop Integrated
Delivery Auto Basic ISA 2006 Essentials
JMP 4.0 Conversion Manufacturing & Office Ergonomics
P126X Engineering Led in HVM Process Flow for Manufacturing
Raised Floor Safety Respirator Safety:
SCBA/Airline/Air-purifying Stat Basics (Project Stat)
Statistical Process Control (SPC++) Functional Areas
Macro.
AED certification from 2001-2002
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