Lorenzo D. Tolliver

**** ******* *** ( Saint Louis, MO 63147 ( 314-***-**** (

abllxn@r.postjobfree.com

PROFESSIONAL PROFILE

A high-impact, energetic human resources professional experienced in

employee relations, change management, talent acquisition, employee

communications, performance management, process redesign and project

management. Possess a Master of Arts degree in Human Resources Management

coupled with three years experience.

EXPERIENCE

Harris - Stowe State University 2007 - Present

The Office of Human Resources Management supports Harris-Stowe State

University in providing a quality workplace for faculty, staff and

students. Human Resources provides development opportunities that align

with the University's mission, fair and consistent employee relations,

quality employment services and programs that enhance the welfare of all

employees.

Human Resources Coordinator

. Develop comprehensive change management support in parallel with the

project management activities to ensure that employee communication

and training is relevant, timely and sustainable.

. Led the development of standard on-boarding, 30/60/90 day evaluation

criteria and quarterly survey in conjunction with new handheld devices

for over 2,000 hourly merchandisers.

. Ensure team readiness for rollout by educating and engaging team

members in change management process. Provide one-on-one coaching to

team leaders, functional managers and new managers within the

organization on issue resolution, employee morale and team building.

0. Facilitated roundtable feedback discussions with mangers on candidate

interview slates.

1. Management by walking around. Quarterly site visits to locations to

provide counsel, foster relationships with hiring managers and learn

their specific business needs.

2. Increased diversity pipelines through grass roots networking.

Lorenzo D. Tolliver

5824 Pamplin Ave ( Saint Louis, MO 63147 ( 314-***-**** (

abllxn@r.postjobfree.com

CENTRAL STATES COCA BOTTLING COMPANY 2005 - 2007

Retail Account Representative

. Execute and close all sales calls.

. Sell in incremental displays and equipment placements; sell in

promotional programs and ensure dealer compliance.

. In connection with a sales call, maintain appropriate inventory

levels, maintain company assets and point of sale, ensure account

meets Company merchandising standards, determine stores product needs,

place and transmit appropriate order in

conjunction with existing geographic sales routes.

. Transport, replace and maintain Point of Sale advertising as

appropriate for account.

Pepsi Americas 2004 - 2005

Lead Merchandiser

. Responsibility of leading a team of sales representatives to drive for

superior marketplace execution and customer service, share growth and

profit performance.

. Maximize volume and revenue in a pre-determined territory.

. Cultivate strong relationships with customers.

. Activate local and national marketplace initiatives and promotions to

build brand development and maximize brand performance.

. Coach and lead a team of sales representatives on selling and display

execution, merchandising standards, and ensure accurate and timely

orders are submitted.

Ryder Transportation 2002-2004

Marketing Development Manager

. Directly involved with the sales/marketing of rental product line,

account growth, retention and customer satisfaction.

. Focusing on procuring long-term rental business.

. Improved return on assets and maintain revenue growth and

profitability.

EDUCATION

Lindenwood University May, 2009

Masters of Arts in Human Resources Management

University of Missouri-St. Louis December, 1997

Bachelor of Arts in Communications

SYSTEMS

People soft, Taleo, IRISS, HRIS Query, Authoria

HONORS AND CERTIFICATIONS

3. Regional Sales Leader Award, November 1999 - March 2000

4. District Sales Leader Award, February 1999 - September 1999

5. E-Cornell: Communicating and Coaching and Counseling for Improved

Performance

6. Memberships: NAAAHR and SHRM

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