Customer Service Sales

Brittany S. Atkins

Contact

Tel : 804-***-****

e-mail : abllwm@r.postjobfree.com

Address

*** ***** ***** **** ********, VA 23223

Profile

Administrative support professional offering versatile office management skills and

proficiency in Microsoft Office programs. Strong planner and problem solver who

readily adapts to change, works independently and exceeds expectations. Able to

juggle multiple priorities and meet tight deadlines without compromising quality.

Key Skills

Office:

Computer:

Records Management

Database Administration

Spreadsheets/Reports

Front-Desk Reception

Aspect Telecommunications

Avaya Multi-line Telecommunications

Emerald

Einstein

Lotus Notes

MS Word

MS Excel

MS PowerPoint

MS Outlook

Oracle

Windows

Education

2003-2006

Bachelor of Science

Virginia Polytechnic Institute and State University, School of Agriculture & Life

Sciences Blacksburg, VA

Work Experience

Dish Network, Christiansburg VA

Full Time

Technical Service Agent I

August-May, 2009-2010

Assist customers with product features, installation, set up, troubleshooting, and

hardware operations;

Provide Technical support through one call resolution to establish long term

customer relation;

Determine call types: failure, trending, diagnostic.

Wachovia Bank N.A. Glen Allen, VA

Full time

Personal Service Representative II

May to August 2008-2009

Supervise and analyze accounts for customer security;

Identify opportunities to introduce Wachovia customers to new products and

services; Receive and place telephone calls regarding customer banking inquiries;

Navigate a moderately complex computerized system for tracking, information

gathering, and or troubleshooting.

VCA Pets First Glen Allen, VA

Full time

Receptionist

July to January 2007-2008

Analysis of account information to ensure database and application cohesion, as

well as proper account setup;

Schedule appointments and accurately communicate medical and surgical information

via telephone;

Responsible for preparing and updating client's records, charts, and accounts

periodically.

Virginia Tech Dining Programs Blacksburg, VA

Part time

Data Entry Clerk

August to May 2003-2005

Maintain and exemplify outstanding customer service and professionalism while

working in a fast paced environment;

Respond to customer inquiries, complaints, collection issue and the sales of

various credit card purchases;

Ensure register count was accurate with all end of the day purchase reports.

Activities and Interests

2005-2006 NAACP Virginia Tech Chapter Blacksburg, VA Historian

Spring 2005 the YMCA of Virginia Tech Alternative Breaks Program, Blacksburg VA,

Student Ambassador

Spring 2005 Habitat for Humanity Volunteer Denver, CO

Contact this candidate