Customer Service Representative

Yamit Armbrister

Rio Rancho, NM Mobile Phone: 505-***-****

Email: ********@***.***

EDUCATION

MBA, with a specialization in Project Management 2010

Walden University

B.A., Criminology 2000

Bar Ilan University

PROFESSIONAL EXPERIENCE

JCC

Adult Education Language Instructor January 2009 – May 2010

• Initiated and designed an after-hour adult education program for the Hebrew language.

• Developed and prepared weekly lessons and exams for students.

• Instructed, monitored, and evaluated students’ progress.

• Graded and tracked students’ exams, homework, and development.

• Successfully achieved student participation by involving students in the choice of themes studied.

• Encouraged self-expression, motivation, and creativity.

JCPenney

Customer Service Representative October 2004 – May 2006

• Responded to incoming customer call orders, inquiries, and communicated with customers on all general

customer care service.

• Entered customers’ data daily.

• Promoted products and promotions.

• Guided customers with product decision-making.

• Performed all job-related issues by using a computerized system for tracking, information-gathering, and

troubleshooting.

Kirat (at Intel F18)

Security and Reception Administration September 1998 – June 2000

• Coordinated meetings and visits between visitors and Intel employees.

• Authorized visitors’ entrance into Intel.

• Performed security checks.

• Facilitated communication between contractors, suppliers, outsourced employees, and Intel employees.

• Assured proper and highest customer service at every level.

• Supervised removal of Intel property from the site.

• Participated in the development of projects, such as NEO and ERT.

• Assisted in developing and administering building security and safety procedures.

Yamit’s Gift Shop

Assistant Manager August 1996 – September 1998

• Supervised and scheduled weekly shifts.

• Managed store marketing and direct purchasing of new inventory.

• Managed the online order process and performed all miscellaneous job-related tasks.

MILITARY SERVICE (NON-U.S.)

Colonel’s Assistant and Coordinator November 1994 – August 1996

• Coordinated between high-ranking military personnel

• Scheduled conferences and supervised soldiers.

• Enforced military policies.

• Prepared and assigned weekly shifts to soldiers.

• Acted on office matters in the absence of the General.

• Developed training presentations.

LANGUAGES

Yamit Armbrister

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Yamit Armbrister

Rio Rancho, NM Mobile Phone: 505-***-****

Email: ********@***.***

English

Hebrew

2

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