Customer Service Executive Assistant

LINDSAY L. ELLIOTT

*** *. ****** **. . **** Alton, IL 62024

618-***-****

abllw5@r.postjobfree.com

OBJECTIVE

To obtain a position as an office assistant/coordinator at a company where

my extensive customer service, clerical, technical, accounting, and legal

skills will contribute to greater efficiency and productivity

EDUCATION

Sanford-Brown College Hazelwood, MO

Associate of Applied Science Degree: Paralegal Studies

March 2005

GPA: 4.0, President's List, Student Ambassador, Perfect Attendance

SKILLS

. Microsoft Office Suite

. Intuit QuickBooks

. Typing - 65 wpm

. Windows and Mac OS

. Ten-Key by Touch

. HTML

. Telephone Etiquette

. Customer Service and more

EXPERIENCE

Bar Association of Metropolitan St. Louis St. Louis, MO

Executive Assistant and Financial Services/ 2006 - 2009

Membership Coordinator

. Maintained central filing system

. Aided in answering inbound calls from association members and general

public

. Assisted with 'Continuing Legal Education' meetings and seminars

. Typed/faxed/copied/e-mailed documents on behalf of Executive Director and

management team as needed

. Scheduled meetings for Executive Director and numerous Committees and

Boards of 5,500+ member association

. Assisted association members with membership

. Helped with yearly holiday charity event of over 3,000 children, Project

Angel Tree

. Assisted with document/record keeping, financials, and more for St. Louis

Bar Foundation

. Entered all cash/check/credit card payments in computer system and helped

maintain accounts receivable

. Maintained website calendar of events

. Performed other duties as assigned by Executive Director and management

team

. Used proficiency in Microsoft Windows environment, including but not

limited to Word, Excel, PowerPoint, and Access, as well as Intuit

QuickBooks and internet integrated database software

. Demonstrated ability to provide excellent customer service, working well

with others, often under pressure and deadlines

. Designed and assembled new association and foundation websites with co-

worker with input from members and management

The Cochran Firm St. Louis, MO

Executive Assistant and Paralegal Intern 2005 (60 hour school

internship)

. Prepared client correspondence

. Set appointments for attorneys and maintained schedules

. Edited, copied, and maintained client files

. Aided in opening, managing, and closing case files

. Requested police reports, medical records, and medical bills

. Assisted with document preparation and revisions for court filings,

counsel correspondence, and client contact

. Acted as liaison between clients and attorneys in cases pertaining to

medical malpractice, personal injury, class action, wrongful death,

bankruptcy, and worker's compensation

Interlock Pharmacy Systems, Inc. of Omnicare, Inc. Florissant, MO

Executive Assistant and Licensed Pharmacy Technician 1999 - 2006

. Assisted pharmacists with daily operations including secretarial duties,

data entry, prescription filling, compounding, and customer service in a

large pharmacy averaging over 5,000 fulfilled prescriptions daily while

operating 24 hours a day/365 days a year

. Communicated with families and staff from physicians' offices and

hospitals via telephone and facsimile machine to prepare customer

prescriptions in specialty unit-dose packaging and vials

. Answered inbound customer and medical professional calls and provided

pharmacy, prescription, and drug information

. Interpreted directions for use on a prescription

. Utilized ten-key skills to enter prescription and insurance information

and to maintain updated customer information

. Gained in-depth knowledge of geriatric drugs from drug dispensing and

daily interaction with staff and elderly patients at over 100 skilled

nursing facilities, assisted living communities, and other institutional

healthcare settings

. Assisted in maintenance of drug inventory

. Aided in the handling of insurance claims

. Acquired proficient knowledge of brand name and generic drugs, as well as

controlled substances

SALARY HISTORY

Most current salary: ~$35,000-40,000/yr.

REFERENCES

Available when requested.

Contact this candidate